Tony Park | Page 3

Had a good experience ,all the staff was courteous and Professional. My vehicle was thoroughly checked and returned in no time. Professional. My vehicle was thoroughly checked and returned in no time. More

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Their service is horrible! I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to sta I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to stay on site when I booked the appointment because heading back to buckhead(where I live) and back to dealer is a headache with Atlanta traffic and chose to worked in a guest office for about 2 hours. At about 9:40am, I went out to take a break and also wanted to check my vehicle status through the service/maintenance area window, and realized that my car has not even get worked on yet, because it is parked outside of the service/maintenance factory! I also received several emails via Mercedes-Me connect about Battery critical status, they not only left my car out there for 2 hours, but let the flash on, so the battery drained! I talked to the advisory Tony Park, he only said it is not possible and he will check for me, and he went to serve a customer and let me wait for 20 minutes! When I finally had the opportunity to talk to him again, he immediately admitted that the car has not been started yet, but the Mercedes tech team were starting an all-hands meeting at that time, he told me it's 5 minutes, but I had to wait for 20 minutes again for the meeting ended, and some tech had finally started the work. I asked him how long it will take to finish, he said 1 hour, I started to wondering how a 3 hours job can be done in 1 hour. I asked him to bring me a spec/list that all the services are covered by Service B($550). It took him again about 25 minutes to finally bring me the list because he had to serve another customer! I requested to speak to his supervisor, now Derek Nash showed up, and both Tony Park and Derek Nash promised me that EVERYTHING on the Service B list will be completed, no item will be skipped, and it will be done in about 55 minutes(the car also had a recall). I decided to continue to wait at the dealer. When service was finally completed, it was about 12:10pm! My whole Tuesday morning was gone. But the most ridiculous part is yet to come!!!!! I to be honest never carefully and clearly read all the paper work that any dealer give to me in the past, but this time I did. And not ONLY carefully and clearly read all the paper work, I also compared it with the Service B list Tony Park provided to me, and you know what? The so called Service B, which is a $550 package, the only actual thing they did to my car, is oil change, that's it(there are few checks, yes, but no any other actual work)! The items like brake fluid change on the Service B list, was not done! I ask Tony, and this time he said, and please remember this, and I quote "we(the dealer) only do minimum, the list you have is Mercedes list, recommended list, but not required, we(the dealer) only do minimum, if you want everything on the list, you are looking at $1000". WHAT THE *****???!!! Then why you call it Service B? Why don't you just call it oil change??????????? And why it needs 3 hours!!!!!! Anyway, now Derek Nash walked in again, and VERY "generously" said will give me a "discount" and only charge me oil change, which is $190, a 5-hour-$190-oil-change, so generous! Big thank you Derek Nash! Lesson learned! I am sure I will not do any of my services anymore here. But next time anyone else do service here, don't trust any of their words, just do oil change, and if your car needs anything else, dealer will sure let you know! LOL! WOW man, I just cannot believe this, but trust me Mercedes-Benz of Atlanta Northeast, there are better ways to make money, not like this! Not like this! And most importantly, other people's time is time! We all have a busy life! Shame on you lie to your customer, and shame on you waste 5 hours of my time! More

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Always a pleasure working with Tony. The dealership reviews all my questions and concerns, providing a loaner car when applicable. Minimal life inconvenience when working with this ser The dealership reviews all my questions and concerns, providing a loaner car when applicable. Minimal life inconvenience when working with this service dept More

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Miscommunication regarding length of service time when booked; terrible communication during long wait. Was told 1 to 1 1/2 hours, but three and a half with no updates along the way, even after multiple t booked; terrible communication during long wait. Was told 1 to 1 1/2 hours, but three and a half with no updates along the way, even after multiple texts to the service agent. Car not washed due to broken system. Second time I have had service here and both were terrible. More

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Avoid this person. No reply / no phone call for 3 weeks. This is insane. I need my car back This is insane. I need my car back More

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They are very feiendly & service was very fast & was good . Service dept. Open very early so I can go before I work . Service dept. Open very early so I can go before I work More

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Poor service. Never taking my fleet or cars.was given contradicting information and charged for not doing anything to the car. Very disappointed in their service department contradicting information and charged for not doing anything to the car. Very disappointed in their service department More

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I came in twice for service and no loaner car was put in the system for me. So, when I arrived to drop my car off they said that no loaner car was available. The 1st time the Service advisor Tony P. had ser the system for me. So, when I arrived to drop my car off they said that no loaner car was available. The 1st time the Service advisor Tony P. had service to call me to setup the appointment. I get there and he tells me that no loaner car is available that I will have to come back because I didn’t request one when I made the appointment. I told him that I didn’t have time to keep coming back up there and that I needed to see the service manager. He leaves and then comes back and tells me that he’s going to get the service manager to sign off on the car this time but next time when I call to place a service call that I needed to schedule a loaner car. And that’s when I reminded him that he had service to call me because he missed one of my wheels to get repair when I brought the car in to get the other ones repaired. So, then he blamed the call center for not scheduling me a car. The second time I go in for service is when I go there on June 1 after my car has been towed to the dealership on May 31 because I had one of my tires to blowout. I call and speak to a young lady in the service department. She makes me an appointment to pickup a loaner for 7:00 AM June 1. Mercedes roadside schedule me an Uber and it gets me there at 6:30 AM. I walk around looking at cars until 7 AM. I walk up to the drive and tell the valet that I have a 7 AM appointment. He tells me ok that he’ll help me within a few minutes because he has to check-in some cars. I wait about 15 mins and then I go back outside and tell the other valet that I’ve been waiting. He takes my info and then I go back inside. I look at the board and I see that they have me scheduled with an appointment with Gianni but I still don’t show as arrived. They then check someone else in for Gianni. I go to the service desk and ask the customer service rep to let Gianni know that I was there. She lets him know and he comes out and tells me that he’s going to check on my paperwork. He comes back and tells me that Angela is going to be with me shortly. By now it’s almost 8 AM. Angela comes and tells me that it’s going to be over an hour. I told her that I have a loaner car scheduled. She said that it’s not showing in my appointment. That’s when I got upset and told her that I wanted to see the service manager because I just had this happen to me when I was there the last time when Tony P. had messed up. The service director, Ewell Shuff, comes up and asks me to go to his office with him. We get in the office and I start telling him about everything. He tells me that a 3rd party must have scheduled the appointment because they were closed and they know not to schedule for the next day. Then he asks me what I expect him to do about the other people who actually have loaner cars scheduled. He then keeps asking me what do I expect him to do? I told him that he should miraculously find me a car just like they did when Toney P messed up. He said that he couldn’t do that. Then I told him that he can do whatever he wanted to do but clearly he didn’t want to help me. I told him to just fix my tire and the dealership wouldn’t ever have to worry about me again. By now it’s after 9, Angela comes to tell me that the warranty won’t cover my tire. I told here fine. I just really needed to leave as soon as possible because I was going to be late getting to my client, nba tv and we’re in the middle of playoffs. Angela offered to take me wherever I needed to go but I told her that I didn’t get off until 2 AM so that wouldn’t do me any good. She said that she would try to get me out of there as soon as possible. She got me out of there within an hour and kept checking on me while I was waiting. Ewell Shuff was not only rude to me but he acted like it was my fault. He showed no compassion. Perhaps you all should let Angela Yeo train him because evidently he didn’t grasp that in training. Angela deserves a raise. Ewell Shuff needs to go back to training. That’s why I’m going to write the GM, Dustin Fleishman, to let him know how rude and ignorant his service director, Ewell Shuff was. More

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I purchased an older model Mercedes and brought it up for a recall and It felt like I had a brand new car type of service and treatment. Tony my advisor even got the tech specialist to help pair my phone. a recall and It felt like I had a brand new car type of service and treatment. Tony my advisor even got the tech specialist to help pair my phone. More

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What a fantastic experience. Tony Park was friendly, knowledgeable and honest. Excellent customer service. You can come and leave with a piece of mind. Thanks knowledgeable and honest. Excellent customer service. You can come and leave with a piece of mind. Thanks More

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