Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley | Page 8

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.5
95 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

26 yrs, 8 mos

Languages Spoken

English English

4.5

95 Reviews

Write a Review

95 Reviews of Tonya Hensley

June 26, 2026

Dealership Rating
Employee Rating

Awesome dealership friendly staff very Curtis I would recommend everyone to go there. My sales team was awesome. Thank you again Heather More

by max_deerhunter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2026

McCluskey Buick GMC responded

Thank you for choosing a used GMC Terrain and for recommending us. We’re glad our team provided friendly, courteous service during your visit.

June 25, 2026

Dealership Rating
Employee Rating

Unbelievable transaction! Everything was handled online,car was delivered in 2 days, and everything appears to be as advertised, no surprises. Eric was great thru the whole pro More

by grasshopperlimited
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Jun 25, 2026

McCluskey Buick GMC responded

Thank you for sharing your experience with the Kia Niro EV. We’re glad the online process and two-day delivery went smoothly and matched what you expected. Our team enjoyed supporting you and looks forward to helping again.

June 24, 2026

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Employee Rating

Very good customer service. Very helpful at check out. Work was done quickly and accurate. More

by heytess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

McCluskey Buick GMC responded

Thank you for noting how smoothly the checkout went and how quickly and precisely we serviced your Chevrolet Colorado. We’re happy our team could be helpful and efficient. We appreciate your feedback.

June 24, 2026

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The service department lacks customers service . Too much lairs to the customers ,it is one month now I am still waiting to follow up with my vehicle to get fixed More

by johnwani84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Heather j

Jun 27, 2026

McCluskey Buick GMC responded

Thank you, John, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you.

June 24, 2026

Dealership Rating
Employee Rating

Very nice to work and all the staff members were extremely friendly and helpful with getting me approved More

by lavar.herron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Jun 24, 2026

McCluskey Buick GMC responded

We’re thrilled our team guided you through the approval process smoothly and that everyone was friendly throughout. Thank you for choosing a new Buick with us. We hope you enjoy every drive.

June 23, 2026

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Nick made it a seamless process he handled everything, very impressed with how quick and easy the process was. Very satisfied. More

by psharpe1982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Jun 24, 2026

McCluskey Buick GMC responded

We’re thrilled to learn the purchase of your new Buick was seamless and efficient. Thank you for trusting our team with every detail. We’re delighted you’re very satisfied.

June 23, 2026

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It has a nice waiting area with nice amenities. The service check in personnel are nice and friendly. More

by fill43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Jun 23, 2026

McCluskey Buick GMC responded

Thank you for highlighting our comfortable waiting area and amenities. We’re glad our team provided a friendly check-in experience for your Chevrolet Equinox service. We appreciate your five-star rating and look forward to assisting you again.

June 22, 2026

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Employee Rating

I just have to give a massive shoutout to Ashley and McCluskey Buick GMC! Their team is absolutely wonderful, and they always go above and beyond to provide top-notch service. Thank you for giving me co More

by Themazanecs2024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley

Jun 22, 2026

McCluskey Buick GMC responded

Tonya and our team are moved to hear how comfortable and pressure-free purchasing your Chevrolet Equinox was. It means a lot that we could support you every step of the way and make the delivery memorable. Thank you for trusting us with this experience.

June 20, 2026

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Employee Rating

Always been courteous and help us with both cars we have purchased. Helped us refinance to lower payments. More

by samkathy1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Jamison

Jun 20, 2026

McCluskey Buick GMC responded

Thanks for sharing your five-star experience. We’re glad Tonya and our team have provided courteous service for both of your vehicle purchases and helped refinance your Chevrolet Equinox to lower payments.

June 19, 2026

Dealership Rating
Employee Rating

I went in for an oil change appointment at 2:30 and waited for my car to be done until 7:00. More

by thomastiffany579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chuck Maly, Sabrina McCluskey

Jun 25, 2026

McCluskey Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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