Tori Hargrove

My experience with this dealership has been completely unacceptable. I’ve seen them respond to negative reviews by telling customers to contact the General Manager or Customer Representative. If they post unacceptable. I’ve seen them respond to negative reviews by telling customers to contact the General Manager or Customer Representative. If they post anything similar under this review, I’ll take it as an invitation to attach screenshots of my email communication. After being repeatedly redirected, placed on long holds, and given no accountability, I met in person with the General Manager, Alex, and the salesperson, JR Ravi. They promised follow‑up, but nothing happened until I chased them and even then, the information provided was inaccurate. Despite trading in two vehicles, the dealership failed to send the payoffs timely or provide reliable tracking information. This left me paying for vehicles I no longer own. The Auditor’s Office also confirmed the dealership shared an incorrect taxable value and never processed the plate transfer. Nearly three months later, the plate transfer still isn’t completed, and I haven’t been able to drive the car because of this. Optional warranties I canceled almost two months ago weren’t actually canceled until I followed up again — and some still remain unresolved. This dealership has delivered the worst customer experience I’ve ever encountered — careless, misleading, and completely lacking accountability. More

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Okay. ..this one's going to be long...but in a bad way. In short: DON'T BUY from this Hyundai Anderson SC dealership. They may be a "brand/manufacturer" ..this one's going to be long...but in a bad way. In short: DON'T BUY from this Hyundai Anderson SC dealership. They may be a "brand/manufacturer" dealership but horrendous, untrustworthy, deceiving sales approach. @Hyundai should reconsider their relationship with them. Their focus is on sales tactics and pricing play, maximize profits than focus on customers and customer service. Typical sales hungry dealership that gives the industry a bad reputation. They do not honor what they speak of and devalue their employees (Sales Manager's Manager trumps any agreed upon communication from other employees reporting to him). No research into agreed upon verbal terms from direct employees. Now...we get into the meat of things: I've been in communication with sales at Hyundai Anderson SC (HASC) about a 2005 Mazda Miata manual transmission for sale. I was VERY excited for this car in search of a relatively reliable, high mileage, daily driver replacement. The relationship with HASC started off great! From the beginning, I shared that I'm an out of state (CA) buyer and asked for a few things like a video, any documents they may have around service records, their inspection and repair sheet. They WERE excellent in their efforts until the actual "walk the walk". FYI: I actually bought my last two recent cars (Audi) in the same manner: out of state from an Audi dealership and independent smaller dealership, both accommodated a fully refundable deposit w/ no issues after my interest was clear. One bought sight unseen but evidenced through good communication and PPI while the other was visited in-person. When I spoke with Jay R (regular Sales Manager) initially, he mentioned they couldn't hold the car until our conversation continued and eventually I was connected to Aaron (salesman and ONLY good experience in this whole mess). However, after my solid interest and willingness was proven, Jay R made a comment that if I booked my travel to visit in-person, they may be willing to hold the car, specifically mentioning they wouldn't take a deposit but willing to hold the car on a "gentleman's agreement". I specifically asked what the maximum allowed time would be and shared that I'm looking to book a flight in a week's time (because of holiday high costs) which they verbally accepted. After my communication contact switched to Aaron as a salesman, I told him I booked my travel and all ready to visit them. Then...the complete mess started... (*sales tactics/price play 101) ONLY AFTER I booked a flight from CA to SC, I spoke with Aaron again and they notified me that they had a local buyer coming for an appointment today. Aaron's hands were locked because sales guy Richy (big boss Sales Manager) comes into picture. He devalued his employees (makes them look like a joke) and eliminated all conversations I had with Jay R and Aaron around the hold ("gentleman's agreement") including the fact I booked a flight to travel across the US to visit them. In conversation with him, he kept going on about the situation: "you're out of state, I don't know if you'll buy the car, I have someone coming in today to potentially purchase the car". IN ADDITION to the sales play, the pricing play proven by photo attachments on this posting was initially set at $6,999 which is when I contacted them. After they NOW "perform an inspection" of the car (after multiple buyer interests come in) and fixed a clutch master cylinder, they INCREASED the price to $10,344. I know cars...a clutch master cylinder replacement does not warrant a ~$3K increase yet alone the fact service was already performed. FACT is this vehicle was on sale since 11/17/2025, serviced on 11/19/2025, and NOW they want to increase the pricing because there's two strong interests on the Miata. They even offered the local buyer an increased by $1K to $11,344 if they're serious to buy the car today leveraging my interest. More

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I have bought 5 vehicles from here. It has always been a pleasant experience. Great communication from sales representatives. It has always been a pleasant experience. Great communication from sales representatives. More

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Tori was awesome! !! If you need a new vehicle come over to Hyundai of Anderson and see Tori! !! If you need a new vehicle come over to Hyundai of Anderson and see Tori! More

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Bought a Palisade Hybrid Calligraphy AWD and everyone I dealt with was very professional and very friendly. Tori is excellent and very pleasant to work with. You need to seek her out if you are looking to dealt with was very professional and very friendly. Tori is excellent and very pleasant to work with. You need to seek her out if you are looking to buy. Alex the General Manager runs this dealership with professionalism with a customer focused demeanor. Thomas the Finance Manager is very friendly and helpful. I have bought several cars over the years and this experience was one of the best. More

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Everyone was very nice and super helpful. Tori was great, she has a wonderful personality. She made me feel comfortable with my purchase and even helped me transfer my belongings from my old Tori was great, she has a wonderful personality. She made me feel comfortable with my purchase and even helped me transfer my belongings from my old car to my new one. Landon the service technician that got my new car ready was very friendly and was helpful as well. The finance guy, (sorry I don't remember your name) was nice and got right to business so we could get out in a timely manner. I would have to say just an amazing experience with the dealership overall!! I would definitely recommend them to anyone and I'm sure I will be a return customer. More

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The staff is so nice and friendly! They got me in a car in the same day! They got me in a car in the same day! More

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They are always friendly, helpful and knowledgeable! It feels like you are family when you walk in! It feels like you are family when you walk in! More

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Online process was easy. It was fast and an easy process for my son to get approved for a first time buyer. Tori was great! It was fast and an easy process for my son to get approved for a first time buyer. Tori was great! More

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Tori was very helpful and friendly. Even though I came from another state she handled all the paperwork to get the new car registered. Painless for me. Even though I came from another state she handled all the paperwork to get the new car registered. Painless for me. More

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