Toyota of Hollywood Service Department | Page 2

Service appointment scheduling is very organized at this dealership and my wait was way less than anticipated. dealership and my wait was way less than anticipated. More

by Luriverjr91 Verified Customer Verified Customer

Report | Print

Overall, I’ve had good experiences with Toyota service, but this visit had a few areas that could definitely be improved. The main issue was a lack of transparency around timing. I had an appointment and e but this visit had a few areas that could definitely be improved. The main issue was a lack of transparency around timing. I had an appointment and expected the service to take around 1–2 hours (as it has at other dealerships), but it ended up taking about 3.5 hours. There wasn’t clear communication on the delay, which made planning difficult. If the dealership is at capacity, it would be helpful to either communicate that upfront or limit appointments accordingly so expectations are set properly. The waiting area could also use some attention. There were multiple people playing audio out loud on their phones, and it didn’t seem like there was any effort to keep the space comfortable for everyone. On top of that, there was a very strong smell from the Subway inside the dealership that carried throughout the waiting area, which made the wait less pleasant than it needed to be. That said, I do want to recognize Francheska, who did what she could to help expedite things and was very helpful throughout the process. With better communication on timing and a more managed waiting environment, this would easily be a 5-star experience. More

by savannahspilker Verified Customer Verified Customer

Report | Print

The advisor was very professional. She went through all the details with me regarding my car. She was patient and understanding. She went through all the details with me regarding my car. She was patient and understanding. More

Report | Print

Great customer service attention to detail to make sure paperwork was done right every be was polite paperwork was done right every be was polite More

by girle9 Verified Customer Verified Customer

Report | Print

Drew did a great job helping me with my toyota service! He’s always respectful and courteous. He’s always respectful and courteous. More

by raymoy Verified Customer Verified Customer

Report | Print

It's a good Esperanza at Toyota Hollywood because they take good care of you and you will get good results. take good care of you and you will get good results. More

by MARCIALTOUSSAINT20 Verified Customer Verified Customer

Report | Print

It was a very bad experience. I had to wait three hours for the service. at the Toyota dealership. I had to wait three hours for the service. at the Toyota dealership. More

by Jhonny Garcia Verified Customer Verified Customer

Report | Print

Terrible there was zero communication. They lied multiple times to me. I would call and they would play the transfer game or hang up on me. Funny part is I bought another Toyota from a dif They lied multiple times to me. I would call and they would play the transfer game or hang up on me. Funny part is I bought another Toyota from a different dealership while the worked on my truck More

by nathjcowan Verified Customer Verified Customer

Report | Print

Great customer service ! !! Buying from this dealer again for sure !!!! My sales person very nice !! Buying from this dealer again for sure !!!! My sales person very nice More

by GUS0628 Verified Customer Verified Customer

Report | Print

It was very good, the staff is very friendly and the waiting time for the service was also very reasonable waiting time for the service was also very reasonable More

by renatos Verified Customer Verified Customer

Report | Print