Tracy Schultz

In general, a great experience. My only (small) criticism would be the quality of the complimentary car wash; it was clearly rushed and sub-par. I mean, I get that it's a free, opti My only (small) criticism would be the quality of the complimentary car wash; it was clearly rushed and sub-par. I mean, I get that it's a free, optional service, but if you're going to do a half-xxx job, maybe just don't offer. With respect to the actual point of the service, I have no complaints at all. This review would probably be more positive w/o the wash... just something to think about. More

by tybergm Verified Customer Verified Customer

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The service was fine. Got everything taken care of. See you next inspection time thanks Got everything taken care of. See you next inspection time thanks More

by ELONG0625 Verified Customer Verified Customer

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Damien is great. Very nice people all around. Big fan would come back in the future Very nice people all around. Big fan would come back in the future More

by William king Verified Customer Verified Customer

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The work was completed in a timely manner and the staff was friendly and knowledgeable. was friendly and knowledgeable. More

by Andrewlong296 Verified Customer Verified Customer

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I have had a consistently positive experience with this dealership over the past few years. dealership over the past few years. More

by STORERSYDNEY Verified Customer Verified Customer

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I’d brought my car in a few times because I was losing pressure in one of my tires. While I was trying to get an appointment, I called my Trusted tire shop and we discussed tires - the ones we decided o pressure in one of my tires. While I was trying to get an appointment, I called my Trusted tire shop and we discussed tires - the ones we decided on even had a rebate. I wanted to have the dealer look at it before changing the tires to be sure nothing else was going on before someone else pulled the wheels. I finally got an appointment at the dealership - they did find a screw in the tire - irregardless, I was told the tires could be replaced under warranty but they would need to go through Mazda so I needed to have more wear for the claim. I was told to drive another 1,000 or so miles and then call which I did. I called back and the service advisor was talking about Falcon (sp?) tires. I told her I didn’t have Falcons, I had Toyos. She told me there wasn’t an open campaign but she would submit it. You would think that before all but promising a replacement, she would have checked the tire brand but what do I know. After several days she finally called and told me Mazda denied the replacement. I wasn’t shocked - I really didn’t think they would replace tires but she assured me even going so far as to tell me that I could get a tire credit and pay the difference for a nicer tire for the winter. After months of run around over lost PSI, service appointments and communication, I was back at square one. Only now I had almost no tread on my tires, it was mid October and now my need was urgent. I was offered pricing on tires and told there was a buy 3 get 1 promo but I really wasn’t interested in giving Mazda a dime for tires - to be frank it felt like bait and switch. I called back my tire shop who told me that not only was the rebate promo over, but the tires I want are back ordered because Mazda uses the most ridiculous tire sizes - great. Ultimately I ended up with a more expensive tire with no rebate. But I won’t crash and die this winter now so that’s a plus. Thanks for nothing Mazda. More

by andrearider1017 Verified Customer Verified Customer

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Excellent service. Went for car inspection, oil + filter change, and tire rotation. Tracy Schultz did a very good job keeping us informed and explaining the billing pr Went for car inspection, oil + filter change, and tire rotation. Tracy Schultz did a very good job keeping us informed and explaining the billing process. More

by DOOFUS57 Verified Customer Verified Customer

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Efficient and knowledgeable technicians. Appreciate the video overview provided ahead of final repairs. Flexible appointment times. Very comfortable waiting area. Wonderful experience overal Appreciate the video overview provided ahead of final repairs. Flexible appointment times. Very comfortable waiting area. Wonderful experience overall. More

by lmreffner Verified Customer Verified Customer

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From the time I got to the showroom until I drove away in my new car I was very satisfied with my experience. I was greeted by a very friendly salesman, Nico, and he made sure we were comfortable and informe my new car I was very satisfied with my experience. I was greeted by a very friendly salesman, Nico, and he made sure we were comfortable and informed every step of the buying process. His manager, Keri, was super helpful in finding the perfect car for us. The entire team made buying a very easy process! More

by Megan Verified Customer Verified Customer

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The service was great, and my car is running perfectly! Overall great experience, highly recommend! Overall great experience, highly recommend! More

by a.kuzyck Verified Customer Verified Customer

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