Travis Black
Travis Black at Shottenkirk Chevrolet

Travis Black | Page 5

GM

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

4.8
65 Reviews
4.8

65 Reviews

Write a Review

Dealership Experience

4 yrs, 8 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

65 Reviews of Travis Black

January 12, 2023

Dealership Rating
Employee Rating

The dealership has a nice small town feel and the overall level of service was nice. Unfortunately, the vehicle I bought was told to have adaptive cruise control and does not. I trusted the sales team when a More

by nate.g.adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alen Bahic, Doyle Miller , Tanner Hocker

Jan 14, 2023

Shottenkirk Chevrolet responded

Nate, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

January 08, 2023

Dealership Rating
Employee Rating

Great customer service! Love my jeep I bought from Waukee Shottenkirk! I will be back again More

by smith6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tanner Hocker

Jan 09, 2023

Shottenkirk Chevrolet responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Jeep! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 18, 2022

Dealership Rating
Employee Rating

Very good first buying experience. Dave did a great job explaining the steps to buying a car and the differences between leasing/buying More

by Cam Carroll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doyle Miller

Dec 18, 2022

Shottenkirk Chevrolet responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

December 02, 2022

Dealership Rating
Employee Rating

Friendly salesman clean bright atmosphere easy to find location enjoyable time dealing with Travis my salesman More

by timjdurick
Recommend Dealer
Yes
Dec 04, 2022

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 15, 2022

Dealership Rating
Employee Rating

From the service writers to the technicians - very professional and courteous. Good people to work with and care for my vehicles. More

by CK00BS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Kallenbach , Laura Boal, Lee Fisher, Kinser Haselhuhn, Christopher Kubiak, Gus Luna, Alex Plotz, Alicia Scott, Coltan Straker

Nov 15, 2022

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 11, 2022

Dealership Rating
Employee Rating

Travis Black and his team always take good care of me which I why I’ve purchased my last three vehicles there and send my friends there More

by Craiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Miller

Nov 12, 2022

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis and our team always meet your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

October 24, 2022

Dealership Rating
Employee Rating

Always great quality of work done and excellent customer service. I go here for all our fleet needs and couldn’t be happier. More

by McKenna Dullard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mindy Yingst

Oct 24, 2022

Shottenkirk Chevrolet responded

McKenna Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis and Mindy met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

October 16, 2022

Dealership Rating
Employee Rating

No good at work Communication with the workers Bad service Forgot what they do Bad More

by RAUL16
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alicia Scott, Cole Stout

Oct 16, 2022

Shottenkirk Chevrolet responded

Raul, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

October 12, 2022

Dealership Rating
Employee Rating

Upfront added costs for “protection package” and then tried to upswell me another $4500 non-warranty covered items “protection” at loan closing. Loan lady got upset with me when I told her absolutely not More

by benjaminandersen5506
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 16, 2022

Shottenkirk Chevrolet responded

Benjamin, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Oct 16, 2022

benjaminandersen5506 responded

Sure, but I won’t hold my breath for anyone to call given the lack customer service I already experienced…..I guess we shall see

Oct 16, 2022

Shottenkirk Chevrolet responded

Benjamin, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 06, 2022

Dealership Rating
Employee Rating

I appreciate that they are active in the local community. They had the inventory in stock that I was looking for. Transparent and honest communication More

by Eric.kress
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alen Bahic , Travis the salesperson. 5 stars

Oct 06, 2022

Shottenkirk Chevrolet responded

Thank you, Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

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