Travis Ewen

Excellent service. Timely and frequent communication. Service rep Travis was very attentive, arranged for loaner. Timely and frequent communication. Service rep Travis was very attentive, arranged for loaner. More

Report | Print

Mike Brook was straight to the point and told me what my car needed. He was pleasant and efficient . I hope you keep him! car needed. He was pleasant and efficient . I hope you keep him! More

Report | Print

Every time I go to this BMW dealership I plan to be waiting a long time. My last visit for a simple oil change took 3 hours. The people who work there are very professional and nice, which is always we waiting a long time. My last visit for a simple oil change took 3 hours. The people who work there are very professional and nice, which is always well received by the customers!! More

Report | Print

The experience from start to finish was excellent! The staff took every steps to complete my service request. The staff took every steps to complete my service request. More

Report | Print

The overall dealership is great, but the biggest reason we love Sudbury is due to Travis in service! we love Sudbury is due to Travis in service! More

Report | Print

Travis Ewen at Sudbury BMW is the best! I would recommend him to all my friends. I would recommend him to all my friends. More

Report | Print

It took multiple days to complete the service. Plus, a non-authorized service was completed and charged. Plus, a non-authorized service was completed and charged. More

Report | Print

Travis E. as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers BMW of Sudbury in 2021. Also I have been very satisfied with the loaner and car wash and interior vacuuming every time I bring the car for its annual maintenance, Herb Chambers Dealerships have a good reputation with service and customer service from my experience. More

Report | Print

Travis was excellent to deal with! He helped me a great deal and patiently answered many questions. He helped me a great deal and patiently answered many questions. More

Report | Print

My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

Report | Print