Travis Horne | Page 4

Terrific dealership. Always willing to accommodate and does so professionally and efficiently without any issues Always willing to accommodate and does so professionally and efficiently without any issues More

by MICHAEL.CHADWICK Verified Customer Verified Customer

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They called to schedule a appointment for the heated seat retrofit and service was pretty quick retrofit and service was pretty quick More

by RAYDM Verified Customer Verified Customer

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Alyssa Brian Steve Greg Mel Craig Mark Dom service team are amazing and represent the best in class are amazing and represent the best in class More

by Twinkletoes Verified Customer Verified Customer

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Service Writer Mel is wonderful she explains everything to you and has such a positive attitude she is a large asset to the Dealer Had a great experience to you and has such a positive attitude she is a large asset to the Dealer Had a great experience More

by MCARROLL1957 Verified Customer Verified Customer

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The whole experience from start to finish was horrendous. I dealt with inexperienced sales staff and incompetent managers. It took six attempts to the dealership to complete the purchase. Whilst I was try I dealt with inexperienced sales staff and incompetent managers. It took six attempts to the dealership to complete the purchase. Whilst I was trying to air my grievances, there is a nerf gun fight going on amongst the staff including the General Sales Manager. The purchase took 3.5 hours to complete due to the truck not being ready as they stipulated for me to check it over before agreeing to the purchase. I was never given that opportunity to look over the truck - albeit the staff seemed to assume I was driving the truck home that very night, as stated they would meet their monthly targets if I did. I wasn't shown how to navigate the software in the new truck, yet I was expected to answer a phone call on my way home when they had forgotten to take my payment! After various negotiations the General Manager got involved which yet again resulted in further delays as he got the accessories order wrong, and the wrong parts were installed on my truck! This review only actually covers a fraction of what went on during my six trips. I do not wish to receive a generic response to this review suggesting I speak to the General Manager as all the previous reviews have received, this is simply to warn future buyers if they expect great customer service to go elsewhere! More

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Unprofessional workmanship, worst customer service / people skills and you damaged my brand new $60k vehicle. This has been an ongoing issue for a month and a half and there has been little or no effor people skills and you damaged my brand new $60k vehicle. This has been an ongoing issue for a month and a half and there has been little or no effort in your part to resolve this matter. The way your dealership treats customers is nothing short of utterly disgusting. I expect to have a meeting with the President and / or owner of Mohawk. More

by KEVINMALEK13 Verified Customer Verified Customer

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Steve did an amazing job working through all the issues that arose during my vehicle repairs. In the end he also worked with me to get my new vehicle setup and serviced for delivery in a very short perio that arose during my vehicle repairs. In the end he also worked with me to get my new vehicle setup and serviced for delivery in a very short period of time. More

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Matt Tyree and Alyssa did amazing! I had centennial bowties put on my truck! They look amazing! I request Matt for all of my work! Our family loves you guys! I love exclamation points, too! bowties put on my truck! They look amazing! I request Matt for all of my work! Our family loves you guys! I love exclamation points, too! More

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Steve, Travis, and mechanic Dom Depalma went above and beyond, free-of-charge, to help me after-hours in an emergency situation. I pulled off the highway after they had closed for the night and they staye beyond, free-of-charge, to help me after-hours in an emergency situation. I pulled off the highway after they had closed for the night and they stayed late to diagnose, fix my issue and get me back on the road and safely to my destination. I am beyond grateful and impressed. More

by sambrewton Verified Customer Verified Customer

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Everyone is very friendly and accommodating, the waiting area is clean and comfortable, I would go there again. area is clean and comfortable, I would go there again. More

by GFL2892 Verified Customer Verified Customer

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