Hill Country Honda

Hill Country Honda responded

Thank you for sharing your concerns with us. We deeply regret the inconvenience and frustration you experienced during your visit. As we embrace the shift towards sustainable transportation, electric vehicles have become a significant part of our dealership's future. In recognition of this transition, we've recently added five new EV charging stations, including a state-of-the-art Level 3 fast charger, underscoring our dedication to environmental sustainability and customer convenience. We understand that transitioning to new technologies comes with challenges, and we are committed to ongoing staff education to enhance our expertise in EVs and their maintenance requirements. We are taking your feedback seriously and will conduct a comprehensive review of our EV charging procedures and staff training programs to prevent such incidents in the future. Regarding the unfortunate incident involving one of our managers, please rest assured that this does not reflect our company's values or the professional standards we strive to uphold. We are conducting a thorough investigation to ensure such behavior is addressed and rectified, reinforcing a positive and respectful environment for our staff and customers. We want to reassure you and all our potential customers that we are fully committed to providing a positive, informative, and supportive buying experience, especially for those interested in eco-friendly EV options. Your feedback is crucial in guiding our improvements and ensuring we meet the high standards our customers deserve. We hope to regain your trust and show that we are dedicated to making your next experience with us positive and fulfilling. Thank you for your patience and understanding as we work towards these improvements.

Hill Country Honda responded

We apologize for any confusion regarding the brake fluid maintenance for your 2023 Honda Odyssey. Considering San Antonio, Texas, experiences significantly more humidity than other parts of the United States, especially during the summer, we advise changing the brake fluid between 20,000 to 30,000 miles. This region-specific recommendation is a proactive measure against the hygroscopic nature of brake fluid, which absorbs moisture from the air. High-moisture environments like San Antonio can cause a lower boiling point and corrosion in the braking system, potentially resulting in a spongy brake feel and reduced braking effectiveness. While Honda's general recommendation is every 2-3 years or every 30,000-45,000 miles, our tailored advice for your area aims to maintain your vehicle's highest safety and performance standards. We appreciate your understanding and are committed to providing accurate, region-specific service recommendations.

mario.f.chavez.jr responded

I will respond the way I responded to your service advisors, can you provide me a source document from Honda or DuPont saying that this is required more frequently in ‘high moisture environments’. Because again, I do not see that in my owners manual either. And it seems to me that this should be a PM based on moisture levels and not mileage if such a thing exist. Because I’m certain you know that the moisture content is based on the percentage of water in the brake line, which is something that is easily measured with the correct tool. Which ironically I own and tested my vehicle at <1%. And I tested the accuracy of the tool myself, prior to use. Which can be I more than willing to preform at your service station, if you have 10 mins to spare.

Hill Country Honda responded

Thank you for highlighting the cleanliness of our facility and the friendliness of our staff at the desk. We are glad that our military discount made a positive impression on you. Regarding the pricing of our minivans, we strive to offer competitive rates, but we understand that they might not always meet everyone's expectations. We appreciate your continued support for our services and hope to meet your needs in the future.

Hill Country Honda responded

Thank you for sharing your wonderful experience with Adrian Johnson! We're delighted to hear that he provided exceptional service, contributing to your best experience in purchasing a vehicle. It's heartening to know that Adrian's assistance was greatly appreciated and that you love your new car. Your kind words mean a lot to us, and we'll make sure to convey your thanks to Adrian. We look forward to continuing to serve you with the same level of excellence in the future. Thank you for choosing us!