Travis Liddington | Page 2

The WORST service department. Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word. Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word. More

by Sue Verified Customer Verified Customer

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Fast and friendly, took very good care of me. I look forward to seeing everybody again I look forward to seeing everybody again More

by mdorenkott Verified Customer Verified Customer

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Took my car in for oil change and tire rotation and the dealership technicians smashed it into a wall. I still don't have my car because it is at the body shop and I haven't been given one update about the dealership technicians smashed it into a wall. I still don't have my car because it is at the body shop and I haven't been given one update about the status of my vehicle in two weeks! More

by DALEGLOVER1234 Verified Customer Verified Customer

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After my recalls were addressed I left only to find out my key fobs were not working. I returned. Nick changed the batteries. It worked for half a day. The fobs need to be recalibrated my key fobs were not working. I returned. Nick changed the batteries. It worked for half a day. The fobs need to be recalibrated More

by gthomas602 Verified Customer Verified Customer

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The employees are always courteous and respectful. They are always prompt and thorough; always keep me informed. I never consider going anywhere else. They are always prompt and thorough; always keep me informed. I never consider going anywhere else. More

by YVONNECHAMBERS57 Verified Customer Verified Customer

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All right My experience with the dealership has always been excellent. They treat their clients with the utmost respect and support. been excellent. They treat their clients with the utmost respect and support. More

by danielbermudez2417 Verified Customer Verified Customer

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It’s convenient for me and I have always dealt with them going back to when it was Rick Case. going back to when it was Rick Case. More

by v.epps Verified Customer Verified Customer

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The people very nice, cordial and trustworthy. They let me know, before they did the work. I asked for a tuneup, they let me know that it was too early and that I didn’t need one. They let me know, before they did the work. I asked for a tuneup, they let me know that it was too early and that I didn’t need one. More

by kattdell Verified Customer Verified Customer

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Service started late, took longer than expected (told max 1 1/2 hrs, took more than 2 hrs). Travis was great though 1 1/2 hrs, took more than 2 hrs). Travis was great though More

by Michaelspencer96 Verified Customer Verified Customer

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The car works great now. But, there are some concerns. When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dro But, there are some concerns. When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dropped off about 6:30 PM in the drop box for a 7:15 AM appointment forTuesday And after filling out the form on the envelope with the provided pen (nice touch I thought)., I was confident I would get service in a professional and speedy manner. However that was not the case. I called the dealership before 10:00 the day that the appointment was for and was told that my appointment was confirmed. But I got a text message about an hour later that my appointment was missed, So I called again. But, when I called again, the dealership did not have a record of my car being in the service department,, because they finally checked the key box, though ongoing renovations, that they were no longer using the key box. They finally looked in the key box and finally found my car A half of a day wasted, they finally took my car and called me with the details. It was agreed to fix the most urgent issues with the car, and I thought that would be enough. It was now Tuesday, and I would wait to see what would happen, Later that Tuesday, I got a call frin the tech, and he informed me that my car would be ready by the following Thursday or, Friday. I waited till about 1:00PM Friday afternoon untilI I called again, and I got into contact with another tech who told me he would pass the message on to the tech that was working on my car. I waited that Friday and that Saturday when service was open, but by Monday, no response. I had to call again Monday afternoon, and talked to the tech (which I had spoken to last week), who told me that the parts were suddenly delayed and that I needed to wait. Well, early Wednesday morning I got the call that my car was ready. I picked up the car, after about $1500 in fixes, was ready, My car drives much better after the fix, so the skills of my tech were there, but the communication between the customer and the tech needs a lot of work. In the end, Spitzer Hyundai Cleveland has a lot of appointments available, you are gonna have to call them a lot, like a full time jjob to get these busters working on the job.and getting your car back to being drivable. More

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