Tre'Shawn Robinson

I bought a used Tiguan from this dealership in January and left several messages for management to call me back about their PermaPlate forced purchase with used cars which was not part of the list price. and left several messages for management to call me back about their PermaPlate forced purchase with used cars which was not part of the list price. When I told the salesman I didn't want it, he said it was on all their cars but did not tell me that was an almost $700 charge for it over the sticker price. I told the finance manager I was not purchasing extras, but then found the charge listed on an extra page in the contract. I was told again it was required for all cars. When I asked for a brochure on the product, they said I could take a picture of the litter poster on the desk. I did buy the car, so that is on me, but I asked to speak to the sales manager or general manager and was told numerous times they would call me back. They have not even though it has been almost a month and I have followed up. I looked up the product PermaPlate which I have no evidence of ever having been applied to the car and found lousy reviews. As far as I am concerned, their business practices are much less than average, and they took advantage of this senior's situation. The car itself seems okay so far, and I might have done business with them again. I say might because at least one car they tried to show me appeared to need engine work and in fact the engine cover was missing. But I don't expect salespeople to know every car's issues so let it slide even though I felt he tried to gaslight me about that particular car. He would have done better to just accept my "no, valves" comment rather than trying to tell me the car was just cold. Management being unwilling to listen to a customer's concern? Not a good business practice. Forced extra of a questionable product with bad reviews to buy a used car? Also, not a good business practice. No brochure available for that product? Another poor business practice. They did give me a ride to drop off my insurance company rental, and I appreciate that just as I also appreciated the salesman only suggesting cars that were in the types and range specified. Those should be normal practices, but I did not experience them at all dealerships visited. That does not make up for the other negative practices I experienced at Subaru of Spokane. I do not see the salesman listed. The man I thought was a finance manager as he handled the paperwork is Mr. Robinson listed in the sales dept below. More

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From the time I got in contact with this dealership I got the BEST service and attention! They are friendly, efficient, hardworking, attentive, authentic, and caring. They work hard to make the customer happ the BEST service and attention! They are friendly, efficient, hardworking, attentive, authentic, and caring. They work hard to make the customer happy and are confident in their product. The whole vibe was positive and there was a great teamwork energy everyone seemed connected and happy to help. Best dealership energy I’ve ever experienced. No pressure vibe, just helpful and supportive! More

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Amazing customer service! Steve was so easy to work with and very knowledgeable and personable. We didn’t feel like we were being pushed into anything and felt very comfortable. Working with Tre over the ph and very knowledgeable and personable. We didn’t feel like we were being pushed into anything and felt very comfortable. Working with Tre over the phone was great and he did everything he could to make sure I would get the car that I wanted. We would definitely do business with them again! More

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