Trent Eisch
Trent Eisch at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Trent Eisch

Salesperson

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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2 Reviews
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2 Reviews

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2 Reviews of Trent Eisch

May 27, 2026

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Employee Rating

My new vehicle has burned in water spots on all the windows it 2024 the windshield looks like the vehicle was in a fire the bottom center and corners are burnt, I’ve tried to clean and was unable to re More

by Justin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Johnson, Jake Welsh

May 28, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Providing a 5-star experience is our top priority, so we're disappointed to hear this, Justin. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Chad Ellis chad.ellis@russdarrow.com

May 29, 2026

Justin responded

I must say, I was contacted, two days after the purchase and explained the issue, I was than told to bring the vehicle in, after two of the employees looking at the so called (water spots) the vehicle’s exterior was detailed, there is still water fall style drips on the rear bumper. and marks around the edges of the windows as if their buffer worked the center and worked around. Overall compared to how it was I’m definitely I lot a happier, I feel good that they reached out willing to help.

May 03, 2026

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Employee Rating

No accountability, they do not keep their word. They do not care about the customer, only the sale. More

by Larrylallen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 06, 2026

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, Larry. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chad Ellis chad.ellis@russdarrow.com

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