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Trent Jacob
12 Reviews
12 Reviews
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12 Reviews of Trent Jacob
February 19, 2026
Dear Sir or Madam, I am submitting this formal complaint regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific veh regarding a deceptive and extremely disappointing experience with this dealership. Initially, I contacted the dealership online about a specific vehicle (2021 Nissan Rogue). I requested a video, confirmed the advertised price, and clearly explained that it was difficult for me to visit the store because I have a newborn baby. The salesperson, Alex, confirmed that the vehicle was available, confirmed the price, and assured me the car would be there for me to see. On Tuesday, I visited the dealership as agreed. Although Alex continued responding to my messages, he did not attend to me in person and instead referred me to another salesperson. This second salesperson showed me only vehicles priced far above my budget, except for the specific vehicle I had confirmed. He provided vague excuses but guaranteed the car would be available the next day. We then scheduled another appointment with email confirmation. The following day, when I returned, I was greeted by the manager, who assigned me to a third salesperson. When I asked about Alex, she literally said, “Forget about Alex.” The new salesperson again showed only higher-priced vehicles and repeatedly pressured us to finance, despite us clearly stating multiple times that we intended to pay cash. Once again, I specifically requested to see the 2021 Nissan Rogue and even provided the stock number listed online. The vehicle was never shown. At this point, I genuinely question whether this car ever existed. This conduct clearly constitutes deceptive advertising and a classic bait-and-switch tactic designed to attract customers with one vehicle and push them toward more expensive alternatives. Additionally, my family’s time was unnecessarily wasted, including exposing a newborn baby to multiple trips and long waits. To make matters worse, hours later Alex contacted me asking whether I had visited the store, demonstrating a complete lack of internal communication. He again confirmed the car was on the lot and scheduled another appointment without my authorization. The manager also left repeated voicemail messages asking me to return for another appointment with the same salesperson she had earlier told me to “forget.” It became clear that we were being repeatedly lured back to the dealership to be sold more expensive vehicles. Because of this experience, I immediately left and purchased a different vehicle elsewhere through an honest and transparent transaction. This behavior is unacceptable. Bait-and-switch practices violate consumer protection laws and should not occur. I respectfully request that this matter be formally recorded and investigated. More
by Cgm.lopes
Other Employees Tagged: Alex Rodriguez, Riley Prussing
Verified CustomerNovember 12, 2025
This was my first time buying a car from a dealership, and with my credit not being ideal, I was honestly intimidated and didn’t know where to start. The team at Kia Greenway was incredibly helpful and ma and with my credit not being ideal, I was honestly intimidated and didn’t know where to start. The team at Kia Greenway was incredibly helpful and made the entire process so easy. They worked with me every step of the way and helped me get my new Kia Soul, which I absolutely love! Everyone was friendly, patient, and went above and beyond my expectations. I highly recommend Kia Greenway to anyone looking for a new car. Thank you for making my first car-buying experience such a great one! More
by luisapinzonphotography
September 19, 2025
The people seem nice but Trent was very pushy and impatient while trying to work out this deal. There was a mishap on the vehicle that was easily fixed. Also, the guy in finance was really nice and a impatient while trying to work out this deal. There was a mishap on the vehicle that was easily fixed. Also, the guy in finance was really nice and answered all of our questions More
by nevadas2010
Other Employees Tagged: Jonathan Daniel, Neil Bundy, Hamza Ammor
September 13, 2025
I bought a used 2012 Beetle here. It broke within three days, and they refused to refund me. After much negotiation, they finally agreed to a refund, but when I called to track my ref It broke within three days, and they refused to refund me. After much negotiation, they finally agreed to a refund, but when I called to track my refund, they refused to communicate. Because of this, I've been walking to work for three weeks now. More
by jinnyzhu29
Other Employees Tagged: Jonathan Daniel
September 07, 2025
Trent was a pushy salesman. He rushed us when it came to making a decision on purchasing our car. The car was advertised for $30,000 on their website but the final total for the He rushed us when it came to making a decision on purchasing our car. The car was advertised for $30,000 on their website but the final total for the vehicle pushed it to $45,000. I do not recommend this dealership what so ever, and if we didn’t come all the way from Charlotte, NC we most likely wouldn’t have purchased the vehicle from them. More
by Jmdouglas
Other Employees Tagged: David Andrew, Hamza Ammor
August 31, 2025
The boys listened to my needs and did a great job steering me in the right direction! Travis helped me realize what I wanted and Trent delivered with identifying what I had to have! Their knowledge a steering me in the right direction! Travis helped me realize what I wanted and Trent delivered with identifying what I had to have! Their knowledge and guidance were key to my purchase! More
by kayla
Other Employees Tagged: Ricardo Anderson, Travis Dublin
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