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Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley | Page 8

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
79 Reviews
4.9

79 Reviews

Write a Review

79 Reviews of Trenton Cooley

July 18, 2025

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Employee Rating

I am very happy you did it very good job on my car thank you More

by stevenz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Jul 19, 2025

Walt Massey Chevrolet Franklinton responded

We’re so happy to hear you’re pleased with the work on your car! Thank you for the kind words—it means a lot to our team.

July 16, 2025

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Employee Rating

Easy appointment set up, and easy keeping track of my vehicle’s progress. Great customer service. More

by MICHELEPLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Jul 19, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad the appointment process and vehicle updates were smooth and easy for you! Providing great customer service is always our goal, and we’re happy to hear we delivered.

July 16, 2025

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Employee Rating

best dealership around, very pleasant people to work with including Kate and Trent snd the mechanics More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Steve Boyd , Kate Ashe, Jeff Mccain

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Jul 16, 2025

Walt Massey Chevrolet Franklinton responded

We’re grateful for your kind words and thrilled to hear you had a great experience with Kate, Trent, and our mechanics. It’s our goal to make every visit as pleasant and seamless as possible—thank you for choosing us!

July 09, 2025

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Employee Rating

This staff is very friendly and knowledgeable. Walk in and assisted with a smile and kindness. Never feel rushed. Great Job!! More

by suedillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin , Kate Ashe, Lance Wallace

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Jul 12, 2025

Walt Massey Chevrolet Franklinton responded

We love hearing this! Our team works hard to create a welcoming, pressure-free environment, and it’s wonderful to know that came through during your visit. Thanks for the kind words!

July 02, 2025

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Employee Rating

When I called about my power train warranty they told me exactly how to proceed. Because my car would not start. They were very professional when they repaired my vehicle. Thanks More

by ljtheriot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Jul 03, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad we could help guide you through the warranty process and get your vehicle back up and running. It’s great to hear our team was professional and supportive throughout—thank you for sharing!

June 23, 2025

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Employee Rating

Service was great. I was informed the whole way through the time my truck was being serviced. I like the print out after to inform me of future services coming due. More

by Chad P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Jun 24, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad you had a great experience and felt informed throughout the entire visit. The service printout is a helpful tool, and we’re happy to hear it added value to your visit. Thanks for trusting us with your truck!

June 12, 2025

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Employee Rating

Great employees and great service, everyone did a great job. Rate 10/10! No regret More

by DAYSHAWNHARRIS1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

Walt Massey Chevrolet Franklinton responded

We love hearing this! It means a lot to know our team delivered a 10/10 experience. We’re grateful for your support and glad you have no regrets—come see us again anytime!

February 18, 2025

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Employee Rating

Emily helped my wife get her suburban! She was very personable and not a pushy sales woman. Thank you for getting wifey Lauren into her vehicle More

by Vancetyc211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin , Kenny Bradley

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Feb 20, 2025

Walt Massey Chevrolet Franklinton responded

We're so glad Emily was able to assist your wife, Lauren, in finding the perfect Suburban! Hearing that her personable and relaxed approach made the experience enjoyable is wonderful. Thank you for choosing us to help Lauren find her new vehicle, and we hope she enjoys every mile in it!

January 24, 2025

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Employee Rating

I trusted Walt Massey not only with the purchase of a new truck but also with the scheduled maintenance and have been extremely pleased with their attention to the customer experience. More

by natemurr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larrilyn Hickman, Michelle Lamonte

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Jan 25, 2025

Walt Massey Chevrolet Franklinton responded

Thank you for trusting Walt Massey with both your new truck purchase and your scheduled maintenance. We're thrilled to hear that you're extremely pleased with our attention to your customer experience. Your satisfaction is our top priority, and we appreciate your continued support!

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