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Tressa Castello
Tressa Castello at Porsche Louisville

Tressa Castello

Customer Experience Manager

Porsche Louisville

4720 Bowling Blvd
Louisville, KY 40207

5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Tressa Castello

May 28, 2026

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Employee Rating

nice clean waiting area with snacks and drinks offered. work was done quickly and staff super courteous and professional More

by missyliston8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Roberts

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May 29, 2026

Porsche Louisville responded

Thank you for providing feedback on your recent experience at Porsche of Louisville. We take pride in providing a clean and inviting space for all of our guests, so our team appreciates that you noticed. We are also pleased to know that our service team took great care of you. We look forward to seeing you again soon! Best Regards, John Casco General Manager

May 15, 2026

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efficient and seamless transaction on a new lease. Jeremy went through details and was extremely thorough. More

by trseigle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Casco, Jeffrey Bricker, Dave Roberts, Ashley Wright

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May 20, 2026

Porsche Louisville responded

Thank you for your trust in our sales team for your automotive needs! We're happy Jeremy continues to provide our guests with thorough and informative experiences. Please don't hesitate to give us a call if you need anything further. Best Regards, John Casco General Manager

February 22, 2026

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Employee Rating

Excellent follow up and Service. The check engine light was diagnosed quickly and the repair was perfect. These guys are amazing! More

by tstone5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Casco, Shawn Collier, Gavin Pigman, Dave Roberts, Ashley Wright, Aaron Browning , Natalie Solares

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Feb 23, 2026

Porsche Louisville responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain Porsche of Louisville. Have a wonderful day. Best Regards, John Casco General Manager

December 18, 2025

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Employee Rating

Videos are very informative and explain what is happening with my vehicle and they also provide an invoice on the price of parts. More

by WINDCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Casco, Shawn Collier, Gavin Pigman, Dave Roberts, Ashley Wright, Aaron Browning , Maxwell Atherton, David Price, Natalie Solares

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Dec 19, 2025

Porsche Louisville responded

Thanks for the wonderful review! It means a lot to our team that you appreciate the services we provide, like our video inspection. We're committed to transparency and making your visit smooth from start to finish. We can't wait to see you again! Best Regards, John Casco General Manager

November 21, 2025

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Employee Rating

Gavin is the best ! !!! Took my car from an event had it serviced and best detail/wash ever … can’t beat the service @ Porsche Louisville More

by mwebb510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pigman, Dave Roberts

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Nov 24, 2025

Porsche Louisville responded

Thank you for your positive feedback. Our entire team is focused on delivering only the best to our customers. Please let us know if you need anything further. Best Regards, John Casco General Manager

November 14, 2025

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Employee Rating

Porsche Louisville is the best of the best! I cannot over-emphasize the quality of the product or quality of the service. It really is like one big happy family. The minute you walk in the d More

by JWBINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Casco, Shawn Collier, Gavin Pigman, Dave Roberts, Ashley Wright, Aaron Browning , Maxwell Atherton, David Price, Natalie Solares

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Nov 17, 2025

Porsche Louisville responded

Thank you for the 5 stars! We're so happy we could exceed your expectations. We strive to provide exceptional service and experiences, and your feedback is a great encouragement to us. We look forward to your next visit! Best Regards, John Casco General Manager

October 28, 2025

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Employee Rating

We brought our GT4RS into the shop for some safety upgrades . John and his entire staff went above and beyond for us . We will be back again in a few weeks with our Macan S. Mindy Druin More

by MindyDruin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Casco, Shawn Collier, Gavin Pigman, Ashley Wright, Aaron Browning , David Price, John Casco

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Oct 29, 2025

Porsche Louisville responded

We're happy to hear that our team made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and look forward to seeing you when you bring your Macan S in for service. Best Regards, John Casco General Manager

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