Trevor Meunier

Salesperson was very friendly and outgoing, managed communications by texts, I really liked the car.. communications by texts, I really liked the car.. More

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Poor communication, long delay, inconsistent information about loaner vehicle, and disappointing service during recall appointment about loaner vehicle, and disappointing service during recall appointment More

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Excellent service, They do good work and in a timely manner. Great job on keeping us well informed and well advised. Kevin and Trevor are doing an outstanding job. manner. Great job on keeping us well informed and well advised. Kevin and Trevor are doing an outstanding job. More

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Were good to work with. Gave me a great price and a great car. They still help out after the sale with any questions! Gave me a great price and a great car. They still help out after the sale with any questions! More

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I was disappointed with my experience at MetroWest Acura for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived o for my first oil change and tire rotation. My appointment was scheduled for 8:30 AM, and I was told it would take about an hour. Although I arrived on time, the garage doors didn’t open until 8:40. The service handler was not particularly friendly, and after my car was serviced, I received a text at 9:46 AM saying it was ready. I then waited an additional 25 minutes for someone to complete the paperwork and release my car, making the total visit nearly two hours. During that time, I had to repeatedly ask about my car rather than being kept informed or having someone come to assist me. I understand they were short-staffed, and the handler did explain that someone had recently given notice. However, I would have appreciated better communication, a more welcoming attitude, and a more efficient checkout process. Unfortunately, this was not the level of customer service I expected from Acura for my first service visit. More

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Best customer service in auto repair department. i appreciate the follow up services they offer. i appreciate the follow up services they offer. More

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