Trevor Sunderlin
Trevor Sunderlin at Parkway Ford Lincoln

Trevor Sunderlin | Page 3

Service Manager

Parkway Ford Lincoln

311 Commercial Pkwy
Dover, OH 44622

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3.8
45 Reviews
3.8

45 Reviews

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45 Reviews of Trevor Sunderlin

June 14, 2024

Dealership Rating
Employee Rating

Still had the same problem when it left, was told it was tires and took back to tire shop and had tires balanced and checked again tires are good but still have vibration. It was explained that we had put t More

by t.b.waller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Timothy

Jun 24, 2024

Parkway Ford Lincoln responded

We regret to hear of your negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (330) 343-6681 so we can work towards a resolution.

June 07, 2024

Dealership Rating
Employee Rating

Service was very good and very fast! ! Wait was only about fifteen minutes long!! Very satisfied ! More

by rmbrinkman
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 07, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 22, 2024

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Employee Rating

Did not fix problem. Picked up car at 5:00 summer hours close at 5:00. Normal hours were close at 6:00. Wasn't informed. Got in and radio software still jumps channels. More

by ryann3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 23, 2024

Parkway Ford Lincoln responded

We're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (330) 343-6681 so we can work towards a resolution.

May 18, 2024

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Employee Rating

Great service , as always! Service was performed in a timely fashion and I was out of there in no time! More

by craign1972
Service Communication
Recommend Dealer
Yes
May 20, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 16, 2024

Dealership Rating
Employee Rating

Great service. A little slow but overall good. I believe I came at lunch time and that may be the reason for the longer than usual wait. More

by cj0504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Parkway Ford Lincoln responded

Thank you for working with our team. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and hope you have a great day!

May 14, 2024

Dealership Rating
Employee Rating

My time at your shop The other day was just fine. I was in and out in the time they said it would be with no problems at all and told me that couple things I needed on my car to take care of which I’ More

by MAGGIEE405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 13, 2024

Dealership Rating
Employee Rating

Trevor and his team always deliver exceptional service! Would absolutely recommend using Parkway Ford Lincoln now that Trevor is at the helm. More

by GILLANDBODYSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule service, please call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

May 12, 2024

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Employee Rating

I arrived before the garage was open and it still took two and a half hours for an oil change only. Should change the name to slow lane. More

by chadourant9876
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 13, 2024

Parkway Ford Lincoln responded

Thank you for your feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have sent this over to management.

May 10, 2024

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Employee Rating

Had scheduled a warranty recall repair for two weeks. Yet the part wasn’t ordered till the day of repair. Took 3 days to complete the repairs. More

by DUANEHERSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2024

Parkway Ford Lincoln responded

Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the general manager and I can have him reach out to you.

May 07, 2024

Dealership Rating
Employee Rating

Quoted cabin filter- my car doesn’t have one Quoted new ECM- tried to install broken refurbished one- luckily it didn’t work! I had to send four emails and call the general manager to get answer when I co More

by chandlerwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jerry Moore , Rick Crone

May 10, 2024

Parkway Ford Lincoln responded

Thank you for your feedback. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have sent this over to leadership.

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