Trevor Vona | Page 8

Good experience the sales person and finance manager was very good and they did a great job helping me get my vehicle. I just wasn't happy with the appraisal guy he didn't give me a good appraise for my tra very good and they did a great job helping me get my vehicle. I just wasn't happy with the appraisal guy he didn't give me a good appraise for my trade in I know my trade in was worth more then what he gave me. But I still went with the deal because I've wanted this vehicle for a while and its been hard to get these trucks for some reason. More

by perrygeno Verified Customer Verified Customer

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My family has bought 2 vehicles from Gateway, this would have been our third. Unfortunately John Elian ruined it for our salesman Trevor Vona. I have always been used to Gateway undervaluing the trade by a have been our third. Unfortunately John Elian ruined it for our salesman Trevor Vona. I have always been used to Gateway undervaluing the trade by a little but playing games with the numbers up top to make you feel like you were getting a deal. This time I had secured financing ahead of time through my credit union and just didn't want my credit pulled. We did the song and dance, looked over numbers and I agreed to the deal. I told Trevor I wouldn't fill out the credit application on the advise of my credit union. He went to ask John Elian, the sales manager, about this and next thing I know, John is storming outside with my keys in his hands. They come back and say "oh we didn't see this or that, we have to take 1500 off your trade because its not worth what we already quoted you" I had 2 other dealerships value the trade and knew it was BS. I told them I was already accepting them undervaluing it and I wasn't budging. They asked me to come back the next day to have the body shop appraise it. At that point they had lost the sale. Next day I found a nicer model with almost all the features I wanted and bought it. Had John not played his little game with my trade value, I would have prob signed paperwork that night. All of that because I told him I wouldn't fill out a credit application. Won't shop at Gateway again. Sad they lost David Dadisho, he always made you feel like you were being taken care of. More

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