Trina Brown
Trina Brown at SVG Urbana

Trina Brown

Service Advisor

SVG Urbana

1100 Scioto St.
Urbana, OH 43078

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4.5
26 Reviews
4.5

26 Reviews

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26 Reviews of Trina Brown

October 01, 2026

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Everyone was so nice. Trina explained in detail every issue with my vehicle that needed to be addressed as well as showed pictures of all damage to my vehicle. More

by Jamara B.
Service Price Transparency
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Recommend Dealer
Yes
Oct 01, 2026

SVG Urbana responded

We’re glad your visit felt welcoming and that Trina’s clear explanation and photos helped you understand each needed repair. Hearing that you felt fully informed during the service on your Hyundai Santa Fe Sport means a lot to our service team.

September 30, 2026

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Haley was very professional. Adam and she took time to get me every disount I could get. They explained everything in great detail, and I was given undivided attention. The warra More

by SKOWSTON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Newman, Jerry Capers, Jordan Cayot, Sheri Hicks , Haley Owston, Adam Newman

Sep 30, 2026

SVG Urbana responded

Knowing you appreciated the personalized attention during the service on your Chevrolet Cruze means a lot to our service team. Adam is pleased he could secure every available discount for you and make the warranty details clear.

September 17, 2026

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Excellent customer service! And trustworthy! Highly recommend for service and sales. I live nearly and hour away and they are worth the travel. More

by lisadsayre@aol.com
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Recommend Dealer
Yes
Sep 17, 2026

SVG Urbana responded

Our service team was glad to work on your GMC Sierra 1500 Limited and deliver trustworthy care that made the drive worth it. Hearing that you recommend our service and sales and believe we’re worth an hour’s trip means a lot to our team.

September 15, 2026

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Service receptionist was on her cell phone talking to her mom while I stood there for a good 2 min before she greeted me. Then she could not get logged into the system to check me that added another 5 min or More

by MATTBAILEY43
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Recommend Dealer
No
Sep 28, 2026

SVG Urbana responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

September 14, 2026

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All went well everyone very helpful the service was good and explained everything well and good More

by tar482011
Service Price Transparency
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Recommend Dealer
Yes
Sep 25, 2026

SVG Urbana responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at SVG Urbana are glad to have you as a customer.

September 08, 2026

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While visiting with family in Ohio our Tahoe had a flat tire. SVG Chevrolet was able to get us in and fixed up within an hour. We were able to make it back home to Louisiana with no problems. More

by CHARBOYD20
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sheri Hicks

Sep 08, 2026

SVG Urbana responded

Knowing that our service team could repair your flat tire and have you back on the road within an hour is rewarding. We’re glad you were able to continue your trip and return to Louisiana without any issues.

September 06, 2026

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They are very professional and help out a lot always return ur call specially when they can’t get ahold of the customer they keep trying until they do reach them . Trina Brown she was very help she alwa More

by grmccoy9870
Service Price Transparency
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Recommend Dealer
Yes
Sep 06, 2026

SVG Urbana responded

Consistent communication is at the heart of our service department. Trina worked hard to keep you updated on every step of your Chevrolet 3500 service, and we’re glad her updates provided real peace of mind. Thank you for the five-star rating; your recognition of our follow-through means a lot to our service team.

Sep 06, 2026

grmccoy9870 responded

I really appreciate Trina brown so professional at what she does . Yall treat her wright it’s hard to find people like that

September 05, 2026

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I was able to get in right away, my problem was rectified in less than an hour. More

by 1944mubv15
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sheri Hicks

Sep 05, 2026

SVG Urbana responded

Knowing you were seen promptly and that your GMC Canyon’s issue was resolved in under an hour is rewarding for our service department. We’re happy we could deliver efficient service, and your feedback means a lot to us.

September 04, 2026

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Great service and great communication of when vehicle was done. I will be using them for service again. More

by mlpreo
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Recommend Dealer
Yes
Sep 04, 2026

SVG Urbana responded

Thank you for the five-star rating and your kind words about our service and updates on when your Silverado 1500 was ready. We look forward to caring for your vehicle again.

August 31, 2026

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Employee Rating

The service dept. handled my tire purchase and installation very quickly. I was very satisfied. More

by Lora stelzer
Service Price Transparency
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Recommend Dealer
Yes
Sep 01, 2026

SVG Urbana responded

Hearing that our service department handled your tire purchase and installation quickly means a lot to us. We’re pleased we could install your tires on your Chevrolet Trax and get you back on the road promptly.

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