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Trinity Guzman
Trinity Guzman at Norm Reeves Honda Superstore West Covina
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Trinity Guzman | Page 2

Service Advisor

Norm Reeves Honda Superstore West Covina

1840 E Garvey Ave S
West Covina, CA 91791

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62 Reviews
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62 Reviews

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62 Reviews of Trinity Guzman

April 29, 2021

Dealership Rating
Employee Rating

They súper profesional and do the service really fast thanks norms reve honda and trinity guzman was very good like always thanks trinity for all More

by rafaelgdl_1908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 30, 2021

Norm Reeves Honda Superstore West Covina responded

We're glad to hear it, thank you for the wonderful feedback on our service team. Until next time, take care!

April 25, 2021

Dealership Rating
Employee Rating

Norm Reeves Honda is my go to place for all my 2019 Honda Passport service needs. The people there are very courteous, patient and professional. The customer waiting areas & restrooms are very nice and clean More

by baac88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Valentin Frausto

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Apr 26, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star rating and glowing review! We're pleased by the feedback on our service team and look forward to be of assistance to you again. Take care!

Apr 26, 2021

baac88 responded

Keep up the good work you’re doing Norm Reeves!!

April 21, 2021

Dealership Rating
Employee Rating

Service was great, Trinity was friendly and helpful, I was in and out within three hours. Will bring back my vehicle back for service in the future.. More

by honda17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 22, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

April 14, 2021

Dealership Rating
Employee Rating

My experience was great very friendly and fast service I was even given a rental at no cost I am beyond and honered to say Norm Reeves R0cks More

by Sunnychio09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 14, 2021

Norm Reeves Honda Superstore West Covina responded

We're glad you think so! Thanks for rating your experience with us 5-stars!

April 05, 2021

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Employee Rating

Trinity Gussman has always been very helpful and knowledgeable regarding my car. She has been helping me over five years and her help was outstanding. More

by dpnaik6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Apr 06, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-star rating and fantastic feedback on Trinity! Thanks for sharing and we look forward to seeing you again!

April 05, 2021

Dealership Rating
Employee Rating

Got me in and out quickly. Reviews my previous service record to ensure I was not being charged for services not needed. My car was ready before the promised time. More

by Thccatbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Valentin Frausto

Helpful
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Apr 05, 2021

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star feedback on your service visit! We hope to be of assistance to you again someday. Take care!

March 18, 2021

Dealership Rating
Employee Rating

I have been Faithful customer for year and had bad experience. Inform Trinity and Director Octavio which they seemed to not care of my concerns. More

by Osker011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Octavio

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Mar 30, 2021

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear you had a bad experience with us. We hope that you are willing to give us a second chance, and we would love to learn more about your experience. Please feel free to reach out to our General Manager, Gen Balouev, at (626) 251-2995. Thank you.

Mar 30, 2021

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear you had a bad experience with us. We hope that you are willing to give us a second chance, and we would love to learn more about your experience. Please feel free to reach out to our General Manager, Gen Balouev, at (626) 251-2995. Thank you.

March 12, 2021

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Employee Rating

Trinity was very helpful and very detailed in what they would be doing, even fixed our window that we were having trouble with and let us know it was still covered by warranty which nice. More

by melissa.mendez9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Mar 12, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us a 5-star review, Melissa. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2021

Dealership Rating
Employee Rating

Too soon to rate quality of work. Based on past experience, work has been good. I assume price is std rates. Trinity was very friendly and professional. More

by Roy
Customer Service
Friendliness
Recommend Dealer
Yes
Helpful
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Feb 23, 2021

Norm Reeves Honda Superstore West Covina responded

Thanks for the great rating and feedback, Roy!

February 13, 2021

Dealership Rating
Employee Rating

Excellent service especially by Trinity Car was ready when promised and completed work explained. Because of COVID I had to wait for car. Waiting area pleasant and clean. More

by Ybarra_j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Feb 15, 2021

Norm Reeves Honda Superstore West Covina responded

We appreciate you for taking the time to give our dealership such an excellent star rating and review. It helps us to know that we are meeting the needs of our customers. Until next time, take care!

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