Tristen Powell

I bought my car from Bill Luke San Tan because it was exactly what I had been looking for over the last 3 years. The price seemed fair for a "Buy Back". I tried to negotiate the Doc Fee and Window tintin exactly what I had been looking for over the last 3 years. The price seemed fair for a "Buy Back". I tried to negotiate the Doc Fee and Window tinting but was told that the company would not budge on those items. Because the car was exactly what I was looking for, I "sucked it up" and paid those fees. Of note, the Doc Fee of $699 was the highest I had encountered in looking for a used car. My first real issue came with the pre-installed tracking device that I requested be completely removed before I took the car home. I was told this would happen. After I paid for the car and was ready to leave, I wanted to confirm that the tracker had been completely removed. I was then told by Tristan (my sales person) that it had been disconnected but not removed. If I wanted it removed, I would need to go to another Bill Luke Dealership to have it removed completely. Since San Tan was over 100 miles from my home in Tucson, I begrudgingly accepted that offer. When I contacted the Bill Luke Dealership in Marana (Roman), I was told that Service did not remove this device and to call Joey who did this job for them. When I contacted Joey, he told me that he did not come to Tucson (he is stationed in the Phoenix area) and that I should call Chris. When I spoke with Chris, he said he only came to Tucson on Wednesdays. He met me in a local Costco parking lot to remove the tracking device and wiring. The next issue relates to the window tinting. I incorrectly assumed that when one pays $399 for the obligatory window tinting, all the windows would be tinted according to state and local laws. As it turns out, Bill Luke will not tint any windows that have privacy glass. In checking on line, that appears to be a Bill Luke policy and not a hard and fast Arizona law. Because my car has rear window privacy glass, the only windows tinted were the front driver and passenger door windows. I felt that $399 for just 2 windows to be tinted was unreasonable (in getting some other detail work done on the car, I was told I could get all the windows tinted for that price) and was never told this when I bought the car. I called the dealership in San Tan and spoke with a Sales Manager named Daniel. He said that Bill Luke Marana could possibly tint the windows and he would help facilitate. I made that appointment but after they looked at the car, they told me that Bill Luke policy was no tinting of privacy glass. I called back Daniel and was told that there would be no refund on the tinting cost even though only 2 windows were tinted. My last issues have to do with preparing the car for resale. The car was purchased from a Genesis dealership out of state. It was clear that the previous owner’s information was never cleared from the car's computer and profiles were locked with a security code that no one had. It was something that should have been done prior to resale if Bill Luke was truly concerned about customer satisfaction. It cost me $100 to have that done at the Genesis Dealership in Chandler, AZ. Since the car did not have the standard floor mats the car originally came with (I purchased them at $250) or the wheel locks and cargo mat that was purchased as add-ons by the original owner, it was the least they could have done to prepare the car for its new owner. It is highly unlikely that I will ever purchase another used vehicle from Bill Luke San Tan. More

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Good dealership. But did not negotiate on price for vehicle when a similar vehicle was available at different Bill luke location for lower price. But did not negotiate on price for vehicle when a similar vehicle was available at different Bill luke location for lower price. More

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Bill Luke Santan could not have been nicer. They did not put pressure on us, very knowledgeable about the car, and gave us a great deal. Very, very pleased with our purchase. They did not put pressure on us, very knowledgeable about the car, and gave us a great deal. Very, very pleased with our purchase. More

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