Troy Burke

Fantastic Experience!! It was great to find a dealer that was there for my needs & not theirs! I will be back, and will send my friends & family. It was great to find a dealer that was there for my needs & not theirs! I will be back, and will send my friends & family. More

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Great experience ! Fast fun and friendly experience! TJ and Eli were awesome! I was upside down on my trade, so put more of a down payment to fix that! I know that putt Fast fun and friendly experience! TJ and Eli were awesome! I was upside down on my trade, so put more of a down payment to fix that! I know that putting it into a loan makes my monthly payment go up and I like the advantages that putting cash down gives me! Glad I came this Cable Dahmer on Noland Rd More

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Amazing job This was such a great experience!!!! I got exactly what I wanted and they got it in my budget... talk about an amazing salesman he was absolutely perf This was such a great experience!!!! I got exactly what I wanted and they got it in my budget... talk about an amazing salesman he was absolutely perfect in every way!!! Thank you again Eli Guymon!!! Will definitely recommend your excellent services More

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Purchase of certified pretty owned Overall my experience was good, although I was told that the vehicle I was interested in would be available for the appointment it wasn't. The salesma Overall my experience was good, although I was told that the vehicle I was interested in would be available for the appointment it wasn't. The salesman and I had to track it down so I could test drive it. I had been looking at this particular vehicle for over a month online. It was priced at 36k but I soon found out they had raised the price by 12k. So I wasn't very happy with that. More

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NO INTEGRITY, DISHONEST, UNPROFESSIONAL AND UNTRUSTWORTHY My experience with Cable Dahmer Chevrolet is on the used car side. I called last Thursday morning to inquire about a vehicle. I spoke with T.J. (T My experience with Cable Dahmer Chevrolet is on the used car side. I called last Thursday morning to inquire about a vehicle. I spoke with T.J. (Troy Burke JR). He told me the car I was inquiring about was available, and I made arrangements with him to “test drive” it to my daughter (30 miles away) on Saturday at noon. T.J. said that would not be a problem, and that he would get the keys to it and hold onto them until I got there at 12:00 noon on Saturday. Come Saturday, I drive 30 miles to the dealership. I was met in the parking lot by a lady who took me to meet T.J. Upon being introduced to T.J. … (remember … I had a 12:00 appointment with him) … I get the “deer in the headlights” look. He had no clue we had an appointment and he had no recollection of our conversation on Thursday. I reiterated our previous lengthy conversation before the light bulb in his head starting getting a little bit lighter, not much, but a little. I might insert in here that I was introduced to T.J. in the middle of the office … he approached chomping (and I use “chomping” literally) on his gum … the overhead music was very loud and sales people were “talking?” back and forth across the room to each other … I couldn’t hear myself think. T.J. then proceeded to leave me standing in the middle of the room to go get the keys to the vehicle. When he returns … no keys. The car is at their GM dealership (not in his office as he promised on Thursday). He then leaves me in the middle of the office, yet again, to get paperwork which would allow me to “borrow” the car to take to my daughter. He takes me to the GM dealership … basically just leaves me in the parking lot, and goes inside. I wait about 10 minutes and he returns with another salesman, who proceeds to inform me that the car had been sold the previous day. So … I drove 30 miles to keep an appointment the salesman couldn’t even recall … for nothing. The 2nd Salesman convinced me to come in and have a seat … “we are going to help you out … we have over 500 cars … we will find you an acceptable car … over and over”. During the course of waiting 3 hours at the dealership for them to “find me a car”, I'm left sitting in the showroom of the GMC dealership, while apparently at the same time, any and all cars I might have an interest in are either "already sold" or "out being test driven". I NEVER TEST DROVE 1 CAR!!! I express my dissatisfaction with several sales people and finally get introduced to Joel Fortner, the used car Sales Manager. He also gave me the same ‘give us a chance, we will take care of you, we have over 500 vehicles’ pitch. I was also introduced to yet another salesman (Noe Ocegueda) who was going to ‘take care of me’. I provided my vehicle requirements to Noe, and after 3 hours and much frustration, left the dealership. On Monday at 11:30 a.m I email Noe to see if they had gotten any cars over the weekend that fit my needs. At 4:19 p.m. I get a response: "Do you want to come in today im here till 9pm or is wensday a better day.. or when can you come in..?? It’s a Malibu sedan 2010 with very low miles Your going to love it I respond back: I need pictures, Car Fax ... color .... price .... all the info ... I'm not coming tonight and I have appointments tomorrow ... but if I like it after you send me all the info then you can bring it to me and help make up for all the time I spent there Saturday ... Deal? To which I never received a response. On Tuesday morning, I call Joel Fortner, Sales Manager. He said he will check on the car Noe was speaking about and call me back. He never called back. I sent him a text at 10:00 a.m. and asked him to text me back, and received no response. When I returned home at 2:30 Tuesday, I had a voicemail from yet another Salesman … Will… ‘the vehicle you asked about is sold but we’ve got one coming Friday morning with more options, let me know if you are interested’ . How can I know if I’m interested, if I don’t even know what the car is? I called Will and left a voice mail at 2:30. No response. I called Will at 5:30 and left a voice mail. No response. On Wednesday, I sent Joel an email laying out all of my frustrations. Got no response. I did get a phone call from Noe shortly after the email to Joel, giving me the specifics about the car he had on Monday, and the stock number to look at it on their website. AND … get ready ... IT’S THE EXACT SAME CAR I ORIGINALLY DROVE 30 MILES TO TEST DRIVE ON SATURDAY AND UPON ARRIVAL WAS TOLD IT HAD BEEN SOLD! PLUS … IT WAS PRICED $1,000 MORE THAN IT WAS PRICED ON THURSDAY WHEN I INQUIRED!!! Needless to say, I was not a happy camper. I asked to speak to Joel and Noe said “he’s gone to lunch right now.” I hang up from Noe and call Joel’s cell. He doesn’t answer. I hang up and call Joel again. He answers and says “I’m in a meeting, can I call you RIGHT back”, and I said “Will you?” and he said “yes”. 2 hrs. 45 minutes later, he finally calls back and leaves a message for me to call him. At this point, I have decided that even a $3,500 trade-in promise (which I'm pretty sure now was a gimmick to get people to come in) cannot buy trust, honesty, professionalism and integrity … 4 things that Cable Dahmer Chevrolet Used Cars are totally lacking in … based on my experience. Noe was at least communicating with me. I would strongly suggest to Noe that if he truly wants to make a living at selling used cars to find a more trustworthy, honest and professional dealership with integrity, to hang his hat. I strongly urge anyone considering purchasing a used car to look around. There are much more professional places to do so. More

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Arrogant and Disdainful! I drove up from Southern Missouri to buy a replacement truck that was listed on Cars.Com. I even put down a deposit to hold the truck until I could g I drove up from Southern Missouri to buy a replacement truck that was listed on Cars.Com. I even put down a deposit to hold the truck until I could get there on Saturday. My experience with the sales staff was great until it came time to buy. They brought over their muscle guy to twist my arm (accept their offer). He repeated their same offer a dozen times without budging. I gave in $500 and they would not budge by $138 for the sale. The manager left me alone, so I followed and requested they please review my last offer; then Troy Burke spoke up. This guy is very rude, condescending and arrogant; ie "I cannot understand why would a guy not accept this deal and choose to leave" I held my cool while he was very disrespectful. After I request just a $138 so my financing would not be exceeded; he said "No, we are done dealing. We are done." Since I liked the truck, and went ahead and forked over the $138; but I'm totally flabbergasted with Troy. Is that amount really going to break this dealership? They have their built in profit on every deal with the $199 administrative fee (which is an unnecessary charge for those that don't know, its not a required fee). I cannot recommend this dealership as long as Mr. Burke is in the position he's in. Which also speaks volumes about this dealership and its management style that allows this treatment. I hear Troy's only been in the position 1 month and its obviously gone to his head or its the peter principal (rise to their level of incompetence). STAY AWAY, its easier for a buyer to find another dealership than for a dealership to find another customer, especially one who is ready to buy! Good Luck! More

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Awesome I had the best experience with this dealership I let them know what my budget was and they did everything to insure they came in budget. When I had a I had the best experience with this dealership I let them know what my budget was and they did everything to insure they came in budget. When I had a concern about the sales tax they did even more to make sure it would be affordable. I couldn't have asked for anything more. My husband and I will only be going to this dealership from now even if we live in olathe and it is in independence the drive is COMPLETELY worth it and I will tell everyone to do ho there as well! More

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Unbelievable!! I had a recent experience with CableDahmer that has completely changed my opinion of the typical car dealership. After several months of trying to se I had a recent experience with CableDahmer that has completely changed my opinion of the typical car dealership. After several months of trying to sell my 2007 Tahoe online I was contacted by CableDahmer's Lauren Enriquez. She set up at time for me to bring it in to have an appraisal. I was skeptical but finally agreed to go. She had everything set up for me and I was in and out in 20 minutes. She helped me sell the Tahoe for what I needed, no strings attached. I am now a lifetime customer and I will refer everyone I know to them because they truly care about establishing long term relationships. I have yet to purchase a new vehicle but when I do, it will be from there. I am truly appreciative of the time and consideration Lauren, Troy, Beth and Mickey showed for me and my situation. Thank you! Thank you! Thank you! More

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Car Exchange I bought a 2007 Pontiac G6 GT hardtop convertible from Cable Dahmer Chevorlet of Independence March of 2013 from Joel. Less than a year later and less I bought a 2007 Pontiac G6 GT hardtop convertible from Cable Dahmer Chevorlet of Independence March of 2013 from Joel. Less than a year later and less than 10,000 miles the transmission went out in it and I had no warranty from the first bank loan backing out I was financed through a different bank but they wouldn't finance the warranty. I was devistated when the transmission went out knowing I didn't have a warranty but thankfully Troy was just as concerned as I was and did everything he could to put his place in my shoes and cut me a good deal, he gave me the option to buy the vehicle back or trade it and trading it in for something else became the best option for me. I ended up driving away in a 2010 ford taurus with a 3 year/36,000 mile warranty even though I had to have a little money down and higher car payments I feel like I got into a better car. Fred and Clayton in the finance department were really helpful as well. I had the car brought back in for the damage repair that was on there previously to buying the car and Kim and Dwana were prompt on taking care of me and getting me into a loaner car last minute. I feel like everyone tried going above and beyond for me which I appreciated. More

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