Troy Dosch | Page 2

Genuinely interested in your business and satisfaction Just leased a new Beetle SEL and once again the complete process was professional, friendly, and completely hassle free. I'm a return customer and kn Just leased a new Beetle SEL and once again the complete process was professional, friendly, and completely hassle free. I'm a return customer and know that any service the car needs will be absolutely first rate. More

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Most amazing car buying experience! I recently purchased a 2014 Volkswagen Jetta from the Lunde's VW. Not only am I so in love with my car, but the overal experience was amazing!!! The s I recently purchased a 2014 Volkswagen Jetta from the Lunde's VW. Not only am I so in love with my car, but the overal experience was amazing!!! The staff here is so friendly and caring. They truly care about their customers and are there to help. I will only purchase from this Dealership going forward!!! More

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Great Car Buying Experience Was looking for a new car. Found Tiguan in Showroom that was exactly what I was looking for. This is my 2nd Volkswagen, when deciding on a new car I Was looking for a new car. Found Tiguan in Showroom that was exactly what I was looking for. This is my 2nd Volkswagen, when deciding on a new car I looked at other "luxury" models, but came back for Volkswagen superior craftsmanship, design, and dependability. Sales Team was friendly, informative, and no high pressure. Very easy and fun experience - which I never thought I would say about buying a car. Doug (Salesman) and Troy (Manager) were very easy to work with. Alex (finance) was helpful and actually had fun signing on the dotted line. Love, love, love my new car and the whole experience was positive. More

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I came from Wyoming to buy from Peoria VW! I live in Wyoming and was visiting my sister when I stopped by the dealership to have the oil changed on my 10 year old Passat. While waiting for my I live in Wyoming and was visiting my sister when I stopped by the dealership to have the oil changed on my 10 year old Passat. While waiting for my car to be finished I walked the lot and spotted a 2013 Jetta TDI with exactly the options I was looking for. I didn't buy it that day but, I saw it was still available a bit later. I reached out to the dealership and was contacted immediately and had a very nice discussion with Bennet. She was very helpful and best of all, professional and not at all high pressure. We made the deal and I flew down from Billings, MT the next day to pick up the car. Everyone at the dealership was great to work with from Troy, to Nathan in finance and Danny in sales. The dealership has a nice warm family feel to it unlike so many other high pressure dealerships. It was well worth my time to come to Peoria VW. Thanks for a great experience! More

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Don't need a hostage negotiator I walked in wary and suspicious, after having been to two other dealerships. The ford dealership completely ignored me, maybe because I'd come from th I walked in wary and suspicious, after having been to two other dealerships. The ford dealership completely ignored me, maybe because I'd come from the gym. The other place tried to hold me hostage. So when I walked in here, I was waiting for the sharks to circle. I worked with Whitney and Troy. When I found out that they don't work on commission, all the hard edges melted away. I bought a 2012 mustang gt premium convertible. They actually printed out all the costs and let me take it with to think about it. It's the first time I ever walked away from a dealer feeling like we both got something out of the deal. I would definitely recommend them and would buy from them again. More

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Changed my life! Albert was a great sales man and he really helped me find the right car without pressure. It was the best car buying experience I have had. I felt com Albert was a great sales man and he really helped me find the right car without pressure. It was the best car buying experience I have had. I felt comfortable with him and he was very helpful through out the whole process. The first finance guy that spoke to me was Phillip and he explained the steps I needed to take to get the car financed with a cosigner and I appreciated that so much. When I came back in to sign the papers, Nathaniel was very helpful and explained the process really well. Nathaniel and Albert were very understanding of my boyfriend's concerns as well but everything turned out great. Before I drove away Troy made me feel like I just won the lottery and that was awesome! I don't know if they will see this review but I want them to understand how grateful I am for all of their help. I have been through a lot in my life and as a single mom who has survived abuse, and has had to work very hard to get back on my feet, this car purchase was a great step towards my independence and ability to take care of my kids. I now have a reliable, roomy, beauitful car for me and my children. I have peace of mind and its a great feeling. So to all of you, Albert, Troy, Nathaniel and Phillip- thank you. More

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I'm glad to have had the opportunity to do business with Lunde's VW. Chase was very professional and easy going, which made the sale go a lot smoother than most other dealership experiences I have had with Lunde's VW. Chase was very professional and easy going, which made the sale go a lot smoother than most other dealership experiences I have had in the past. I have owned Mercedes-Benz and BMW's in the past, but was treated better at this dealership. Troy and Chase worked very hard to get me the vehicle I wanted at the price I wanted. The whole process was as low pressure as it gets. I would definitely return here for my next vehicle, and will make the trip from North Scottsdale when my vehicle needs to be serviced. No other VW dealer in the Phoenix area can compare to Lunde's. More

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From the very beginning, this dealership was amazing. I first called to ask about the "sign, then drive" promotion and spoke with Bennet who answered all of my questions. She asked if I was coming in to th first called to ask about the "sign, then drive" promotion and spoke with Bennet who answered all of my questions. She asked if I was coming in to the dealership that day, and when I said I would definitely be in about an hour later, she told me to ask for her - that she wouldn't be my salesperson, but she would set me up with the perfect person and make sure I was taken care of. Once we arrived at the dealer, I asked for her and she immediately came over to shake both mine and my mom's hand. She introduced me to Doug, who also shook both of our hands. He brought us over to his desk and asked me one question - what was it that I was looking for. I explained what I wanted/needed, and initially it wasn't something that the dealership could provide (no money down and monthly payments under $195)...but I came to find out that no dealership could have provided that. Doug took very minimal information from me (I never had to give him my license or any personal information, which was extremely comforting) and went to speak with the sales manager, Troy. As he thought, it turned out not to be possible. We spoke a bit more, sharing little stories about life, and then decided that we wanted to check a few other dealers before making any decisions. Doug gave me his card and said if I needed anything (whether it be help with a car or anything else), to give him a call. I went to two other dealerships (Larry Miller Hyundai, Bell Rd and Bell Road Toyota, Bell Rd) that afternoon, and when we arrived at the Toyota dealership, we were attacked with "No" and "It will never happen", among other incredibly rude things. Having come from dealing with Doug, these salespeople were shocking in their behavior and got me so flustered and defeated that I thought there was nothing that could be done (which is what the men at Toyota told me, word for word). I was leasing a car from Toyota and was coming to them to get ANOTHER Toyota, yet they were still treating me this way. I pulled out Doug's card while still there and called him, wanting to know if what they were telling me was the truth. He told me that some of what they said was false, but some of it may be true. When I asked what I should do (because now I was so upset I had no clue what to do), he said that he would love to see me come back to him but that he wasn't sure if he would be able to do anything either...but that he would try his hardest. He said that he didn't want to lie and say that he could take care of everything, and even though it wasn't exactly what I wanted to hear, his honesty was extremely comforting. We immediately left and drove back to Doug, with only 45 minutes left until they closed for the night. The second we walked in, it was a whirlwind. He asked me a few questions about my credit, and was honest enough to say that based on what I had told him, he wasn't sure if my credit would be deep enough to be approved for a car. He went to talk to Troy again, came back, and we began talking about all kinds of things (he was so wonderful during this whole process, asking if we wanted/needed anything). Troy came back with this big smile and said "You were approved!" like they knew it would happen. He said my credit was perfect and that there was no way that I would have been denied, that he had no idea what Toyota was talking about. My mom and I both began to cry because something wonderful was finally happening for us and these people were being so amazing. I took a test drive in the model that I would be leasing, completely fell in love with it, and the moment we arrived back to the dealership (which was now closed for the night, yet they were staying to help), we all decided that I would come back the next morning to pick up my car. As it turned out, the car I test drove was available - and it was everything I could have wanted (the right color inside and out, only 10 miles on it, everything). We went home for the night, came back the next morning, and the car had been detailed perfectly. Doug went over every tiny thing he could think of in the car, answered every single question, and even showed me the safety differences between my old car (a corolla) and my new one. While he was doing this, he had a rag in his hand and anything he saw - no matter how small - he wiped off. He made the car absolutely spotless for me. The service manager came out at the same time and told us some cool things that the dealership does for it's car owners and other people that have Volkswagen's - he was wonderful as well, although I cannot remember what his name was. I took the car for another drive with Doug so he could show me a few last things, and when we came back, Doug showed me around the dealership. He brought me to the service center so I could see where my car would be whenever I needed to bring it in, gave me the business cards of each service tech and manager, and even bought me a VW key chain. Just before walking out, Troy and Doug both gave us huge hugs and congratulated me. I have had my car for 4 days now, and cannot say enough how much I love it. Doug called me to check on how I was doing and if I was still happy (he had to leave 2 voice mails because of my work schedule), and it was so wonderful to get to talk to him again. The car itself is perfect, but what made everything better was the service, attention to detail, and personal responsibility these people took. I will NEVER forget this experience - it was everything a car buying experience SHOULD have been, but rarely is, and SO much more - and I have these wonderful people to thank for all of it. I will recommend this dealership as well as Doug, Troy, and Bennet to anyone and everyone. These people are exceptional in their customer service, kindness, and knowledge, and the VW brand is better because of them. More

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We were pleasantly surprised at the personal welcomes from folks we had only spoken to on the phone. The receptionist and the sales person I spoke to came over to introduce themselves even though they we from folks we had only spoken to on the phone. The receptionist and the sales person I spoke to came over to introduce themselves even though they were not directly involved in the sale. The overall dealer experience was excellent. We first shopped online, narrowed our choices, focused on fair market value for the used Jetta we were interested in and were given enough information on the phone regarding price and loan rates at Lunde to make our trip from Fountain Hills worthwhile. I really appreciated the fact that the price and terms were just as discussed on the phone. There were no surprises when we got to the dealership. I also appreciate the offer of a loaner when we bring the car back to fix the "we owe" items discussed at the time of purchase. More

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My experience in purchasing my 2009 Chrysler 300 can be described as good to excellent. Daniel, Bennet, and Troy were very nice and professional, and helped us through the process. I did feel that the f described as good to excellent. Daniel, Bennet, and Troy were very nice and professional, and helped us through the process. I did feel that the finance manager was not overly friendly, and just trying to sell add ons. Not a horrible experience, but not as good as my experience with the sales department. Now for a total negative: I bought my car on Sunday. There were two appartent problems by Monday. 1) The tire light went on. When I went to Discount to have the pressure checked, I was told there was about 27 pounds in each tire. Also, the passenger side mirror cover kept falling off. I called the dealership on Tuesday morning. Mainly, I wanted them to be aware about the tire pressure so that would be something they double checked for other customers. I also wanted to know about fixing the mirror cover. The woman who anwsered the phone was TERRIBLE! I'm sorry I didn't get her name, but it was on November 20 in the morning. She kept making excuses about the tire pressure. It would have been easier for her just to say, "I'm sorry that happened, thank you for letting us know". She also seemed unconcerned about the mirror cover. The experience on the phone with this woman almost totally negated the positive image of your dealership. Follow up: (added less than 1 hour later) I just received a call from Chuck,the GM with an apology, and a promise to use this information as a training tool. Thank you, Chuck, and very impressive! More

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