Troy Lockett | Page 2

The Reviews on this site are false. DO NOT I REPEAT DO NOT BUY A CAR FROM THIS DEALERSHIP!! I wish I would have checked the reviews before my husband and I drove to the dealership. The p DO NOT I REPEAT DO NOT BUY A CAR FROM THIS DEALERSHIP!! I wish I would have checked the reviews before my husband and I drove to the dealership. The price quoted online will NOT be the actual price you get once you get to the dealership. They told us that was a customer appreciation price and once we verified that it DID NOT say that on the website they then agreed to honor the online price. It was not until we got a call from our bank with the faxed Purchase Order did we find out they added the cost any way stating now that it was fees for them maintaining the vehicle. My husband and I walked out.... STOP BUYING CARS FROM THIS DEALERSHIP SO THEY CAN GO OUT OF BUSINESS AND BE PENALIZED FOR THEIR SHADY DEALINGS!!! More

Report | Print

A Bitter Sweet Ending... BUYER BEWARE!!!! My experience with Nissan in Totowa, NJ was always a pleasant one. Everyone felt like family to me. I leased four Nissan Altimas from BUYER BEWARE!!!! My experience with Nissan in Totowa, NJ was always a pleasant one. Everyone felt like family to me. I leased four Nissan Altimas from Nissan of Totowa since 2007. Anything I ever needed, my salesman Wagner Abreu went above and beyond to satisfy my customer needs. Demi Fernandez and Maria were fantastic as well. I loved every single one of my Nissans. Fast forward to the last couple of weeks, this location made my life miserable. My husband gifted me a car (thank god) and unfortunately it was not a Nissan. This would be my first time doing a lease return. I’ve always returned an Altima for another Altima with less than 20,000 miles. Since many people have moved on from Nissan or changed positions, I spoke to the operator. She explained I needed to have the car inspected. This part of the lease return went smoothly. Alliance came out to my job location and did the inspection. I felt they were way too high and charged for every single mark on the car. I went to my mechanic to have all the excessive wear and tear taken care of right away. I spoke to Rudy from Nissan on Thursday May 11, 2017. I asked when I can drop my Nissan off for lease return. He said I can come in Saturday from 9a.-3pm. I decided to dedicate the early part of my Saturday to bring the Nissan. In the torrential downpours, I finally made it to Nissan in Totowa. My husband and I were greeted by a gentleman named Rich. He sat me down and asked which Nissan I will be getting into today. I explained to him I will not be getting into another Nissan but in fact I was doing a lease return. He said, “we do not do lease returns on a Saturday.” He said to give him a minute and walked away. When he came back, he said he spoke to a manager and there is nothing he can do. Frustrated enough, I asked to speak to the manager. He pointed to a gentleman wearing glasses. As I am walking toward the manager, I am smiling at him. He is looking directly in my eyes. I arrived to the side of the counter, he turned away and asked a couple that walked up to us before me. The couple asked where they can pick up their permanent plates. He walked right passed me and my husband, made zero eye contact, and did not say a word to us. He took the couple to where they needed to pick up their plates. After 5-7minutes later, he walked up to us and asked if he could help us. I said yes I was given the wrong information and I want to know what I can do about this lease return. He said I’m sorry there is nothing I can do and you can not leave the car here because you will be responsible for any damages. He said to come in on Monday to drop off the car. He said to call a woman named Jeannie before I came in. He never introduced himself and was not trying to help in any manner. This gentleman’s name is Schulyer. Monday, May 16, 2017, I spoke to Jeannie on the phone and she asked me to repeat to her 3 times what happened to me. She explained to me I needed to send the inspection paperwork to the Finance department and to come in after work. She said if I have an issue to give her a call. I show up to Nissan of Totowa, and one of the salesman sent me to the cashier to proceed with the lease return process. I thought I would have been escorted like the couple was on Saturday. But I wasn’t. I was greeted by Troy. He was so accommodating and sweet. It was the same energy I received when I leased my first Nissan. Everything was done within 15 minutes. I saw Schulyer and he did not even acknowledge me. I never did anything to him. I understand that I was not jumping a new Nissan. But to be treated as a piece of garbage on Saturday by Schulyer made me sick to my stomach. He definitely needs training and not to project his microagression on to old or potential Nissan customers. I WAS a loyal customer. I know where to NOT send my close friend who is looking to purchase her first vehicle. More

Report | Print

Was sceptical buying her, But these guys are excellelent What a great dealer. Worked with troy, and jesse. I was sceptical when they couldn't find car i came for. After searching car was found, no bait and s What a great dealer. Worked with troy, and jesse. I was sceptical when they couldn't find car i came for. After searching car was found, no bait and switch. These guys are real deal customer service A+ overall experience was exceptional. I would 100% buy again and i live in new york. More

Report | Print

Dis-honest, con-artists I bought a used 2007 Mercedes Benz C230 Sport from Route 46 Nissan in September 2014. It was my first time buying from a dealer so I was not that expe I bought a used 2007 Mercedes Benz C230 Sport from Route 46 Nissan in September 2014. It was my first time buying from a dealer so I was not that experienced with all their tricks. Before buying the car, I asked the sales person several times if the vehicle was ever in an accident. He kept saying no. He showed me what appeared to be a carfax report, but would not let me keep the copy. After purchasing the vehicle, I found out that it had been in a major auto accident that affected the alignment of the rear bumper, quarter panel and trunk lid. In order to correctly fix the issue, I would have to have a body shop replace the quarter panel, and rear bumper absorber including paint. I was so mad. The check engine light also came on exactly 1 month after having the vehicle and I had to have the camshaft adjuster magnets replaced. I contacted the dealer ship and they would not do anything. I had to make a complaint with BBB. THEY ALSO SHOWED ME A FAKE CARFAX!!! I ended up running my own carfax and it stated it had indeed been in an accident. I made a complaint with the attorney general office. I will never by a used car from them again. You may be able to get a brand new car with no problem and I would even be careful with that. I WOULD NOT BUY ANY USED CAR AT ALL. BE CAREFUL! I would not be surprised if the other 5 star dealerraters for this dealer are fake! More

Report | Print