Tucker Allocca

My family has been purchasing cars and all services from this location, which just changed ownership, for many years. I purchased a CPO car in March (6 months ago). There was an issue that was brought up th this location, which just changed ownership, for many years. I purchased a CPO car in March (6 months ago). There was an issue that was brought up this weekend during regular service that, in my opinion, raised concerns with the CPO. I am extremely impressed with how quickly the issue was resolved once I raised the concern. Tucker was immediately responsive and resolved my issue- as well as discussed potential impacts for the future and how we would handle them. I know a lot of families were concerned with the change of ownership but they won my family over with their responsiveness in this situation. More

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Outstanding SUV purchase expereince - Purchased a Certified Pre-owned GLB 4-matic SUV from Franck Cantave. Frank was very accomodating, friendly and knowledge about the MB SUV's. I was provided a v Certified Pre-owned GLB 4-matic SUV from Franck Cantave. Frank was very accomodating, friendly and knowledge about the MB SUV's. I was provided a very fair offer for my VW SUV trade-in and was provided a loaner suv for a minor repair for a ding I noticed during my inspection of the SUV before taking delivery. Also had a excellent experince working with Mara , the Finance Manager who answered all my questions regarding factory extended warranties and guidance regarding cost of future MB repairs vs, cost of a protection plan. Highly recommend dealing with Franck and Mara when I am ready to buy my next MB for my other family members ! Overall, a five star buying experience ! More

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We had a great experience, buying a Mercedes-Benz from Kevin Cruz at Mercedes-Benz of Little Silver! The service was top-notch, with exceptional customer attention from start to finish. Kevin was incredib Kevin Cruz at Mercedes-Benz of Little Silver! The service was top-notch, with exceptional customer attention from start to finish. Kevin was incredibly efficient, transparent, and made the entire sales process, smooth and stress-free. If you’re in the market for a car, go see Kevin Cruz you won’t be disappointed More

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I want to thank Robert for his professionalism and level of services. My purchase process was smooth, very comfortable and totally clear. I highly recommend the Mercedes-Benz dealership in Little Silver and of services. My purchase process was smooth, very comfortable and totally clear. I highly recommend the Mercedes-Benz dealership in Little Silver and especially Robert. More

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THE ABSOLUTE WORST CAR DEALERSHIP I've ever been to. This dealership pulled the "bait and switch" on me. Had me drive 1.5 hours away at night after they reached out to me and confirmed multiple times th This dealership pulled the "bait and switch" on me. Had me drive 1.5 hours away at night after they reached out to me and confirmed multiple times the vehicle I was coming to purchase was available, took me to the vehicle when I arrived, sat in it took videos of it and I said ill take it. Johnathan Paciello said great it yours, took me back to their office, went over pricing and paperwork for 2 hours as he went back and forth with Tucker Allocca confirming the vehicle was mine and the terms of the lease, gave me the paperwork for the car with the lease terms included and Johns writing, took my credit card and all my personal information, shook my hand and told me congratulations the car is mine and I'm getting an incredible deal on it I wont get anywhere else. My mother then tried to purchase an E-Class as well and Johnathan Paciello completely blew her and the sale off, and gave her numbers that made zero sense. He again walked away to speak with Tucker Allocca multiple times and casually came back and threw in "oh yeah by the way Caroline's car already sold" with zero remorse. His only excuse was this vehicle, which was sold 2 WEEKS PRIOR, wasn't put in the system. At least four people confirmed the availability of this vehicle for me before I came. How did they not know it was sold after hours of doing paperwork and telling me it was my car. advertising this car to the public for at least two weeks after the car sold, and then all of a sudden out of the blue they realized it was sold? No chance. They had zero intention of selling me the car. Tucker Allocca and Johnathan Paciello wouldn't look my mother or I in the face on the way out and said they would make it right first thing in the morning. Leaving in tears defeated, humiliated, and duped, My mother and I then drove home 1.5 hours in the dark without the car we came to purchase and that was sold to me. 12:30pm the next day came and went, and no one from Mercedes of Little Silver contacted me. I then called the general manager Victor Giamanco who told me he would call me back in 20 minutes. Two hours later and he never called me back. I then called him and again and he said "yeah I apologize I don't know you know they certainly should have looked in the other system and they didn't and should have done the prior to you coming." "you're 100% right you know because of what happened last night we we've adjusted our process and it's going to be marked in every system and they're going to look in the main system which they should have done they should have done prior to you coming." "doesn't help you any but it's not gonna happen again because of what happened but unfortunately most of those cars are sold." Victor Giamanco could not find me a car of the same value to make the situation right. This dealership also bounced me around between multiple employees as I was supposed to me with the other John when I arrived and never was told why he wasn't there as I spoke with him 15 minutes before I arrived and he told me he was there waiting for me. Mercedes-Benz of Little Silver and their employees actively mislead me through multiple advertisements, phone calls, emails, and text messages. They misrepresented the availability of the vehicle and failed to fulfill their obligation to sell it to the car to me. DO NOT go to this dealership as you will most likely be a victim of consumer fraud. More

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great guy paid me fair price for my trade smooth fast deal would give 10 stars if I could highly recommend deal would give 10 stars if I could highly recommend More

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