Phil Neel

Took my vehicle in for noise when slowing turning right or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I need or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I needed new tires and that woukd take care of problem. Do very disappointed. More

Report | Print

Great service, easy to work with in and out in one day from Dayton Ohio from Dayton Ohio More

by jason@landscapecreationsllc.net Verified Customer Verified Customer

Report | Print

Great dealership cam was a great salesperson very satisfied would do business again love the jeep renegade satisfied would do business again love the jeep renegade More

by jcfuelerjr Verified Customer Verified Customer

Report | Print

Great people. Great experience would go back whenever I need another car. 5 out of 5 Great experience would go back whenever I need another car. 5 out of 5 More

by allykennedy42 Verified Customer Verified Customer

Report | Print

I was greeted at the door when I went in and spoke with Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spe Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spend. More

by alicia6543robles Verified Customer Verified Customer

Report | Print

The process was quick, easy, but thorough. Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! More

by VICKINEEL Verified Customer Verified Customer

Report | Print

Initial sale was painless; the post-sale experience has been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealersh been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealership’s multi-point inspection. While I understand what an as-is sale entails, it does not eliminate the obligation to disclose material facts or defects that are known or reasonably should have been known by the dealer, particularly when the dealership performed an inspection. This is especially true for issues affecting safety and basic vehicle usability. At delivery, no charger was provided, and other missing items were not disclosed prior to sale, despite the vehicle being an EV. This was the first red flag. After some back-and-forth, management did ultimately make that issue right by providing a charger and agreeing to ship some all weather mats. I did however, have to buy a NACS adaptor that was also missing and not disclosed prior to sale. Further, I have no idea if all owner manuals were furnished. Later that same day, I discovered a far more serious issue. When backing up, the rearview camera was unusable due to severe visual distortion. Cleaning the lens had no effect. This issue was not disclosed at the time of sale and is something that reasonably should have been identified during any meaningful multi-point inspection. After contacting the salesperson, I was advised to bring the vehicle in. The service department determined that the backup camera had been damaged, likely due to abrasive materials or improper cleaning during vehicle preparation. This also explains the extensive and heavy swirl marks throughout the paint, which were present despite the vehicle not being particularly clean at pickup. After escalation to the GM by the service advisor, I was told the dealership would make it right by ordering a replacement camera and coordinating a Ford Mobile Service repair. As of today, two days have passed with no communication or update regarding scheduling the repair. This is not a cosmetic issue. A functioning backup camera is a federally mandated safety feature designed to prevent accidents and injuries. Delivering a vehicle with a non-functional backup camera-without disclosure-raises a serious safety concern. Safety-related defects should be disclosed prior to sale and remedied with haste, not followed by silence. Additionally, representing a dealer-performed multi-point inspection creates a reasonable consumer expectation that major safety systems are functional at the time of sale and that the vehicle has not been damaged during pre-sale preparation. Consumers should not be discovering undisclosed safety defects or evidence of improper handling after leaving the lot. While I appreciate that management acknowledged the issue and agreed to correct it, the lack of transparency, missed disclosures, delayed follow-up, and evidence of abrasive prep practices have significantly impacted my confidence in this dealership. I would expect prompt repair of the safety system along with a proper paint correction to address the damage caused during preparation. More

Report | Print

Very considerate with a customer that can be difficult(me) but all went well and injoyed the transaction. difficult(me) but all went well and injoyed the transaction. More

by ruebaird Verified Customer Verified Customer

Report | Print

Tre Tuttle was my salesperson. He was great! He was patient, respectful, and quite knowledgeable about the vehicle and the process. I like that he was honest with me. He was great! He was patient, respectful, and quite knowledgeable about the vehicle and the process. I like that he was honest with me. More

by Ms. Wonderful Verified Customer Verified Customer

Report | Print

Capital Ford has done a great job with the transition from previous ownership to the current team from previous ownership to the current team More

by EKLIPFER Verified Customer Verified Customer

Report | Print