Phil Neel

Worst car buying experience of my 40 years purchasing vehicles. It took 3 days to get a final 'out the door' price sent to me. When it was sent, they had added $2500 in service-related fees. I attempte vehicles. It took 3 days to get a final 'out the door' price sent to me. When it was sent, they had added $2500 in service-related fees. I attempted to decline the services but was told I couldn't'. Those services had already been done & 'this is what we do on all our cars'. When I told him that was against Ohio xx & Federal law, he apologized & agreed to have them removed but I could never get him to send me over a corrected quote. At that point he basically ghosted me. When I finally got a response, I was told the car had magically sold after sitting on their lot for 6 months. Quite the coincidence & awfully convenient After that, I couldn't get anyone in the sales department to even answer my call, every call went straight to voicemail or put on hold. I had to trick them, by going through the service department, to finally get a human on the phone. They were helpful & got a manger on the phone for me. I was told by the manger; sorry he is a new salesman that made a mistake & they would work on training him better, but me, their client who had been trying to spend 25K with them for 5 days, there is nothing we can do to help you. Bottom line. NEVER attempt to purchase a car their unless you enjoy being taken advantage of including flat out lying to your face. More

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Wish I could leave Zero stars. PHIL Neel is tge GM and he has been awful throughout my experience with this dealership. HORRIBLE Lack of communication between departments. Sold me PHIL Neel is tge GM and he has been awful throughout my experience with this dealership. HORRIBLE Lack of communication between departments. Sold me a car with the hood flapping and been an entire mess to deal with these people. The sales manager and the service manager were also awful. Fred the service manager said I shouldn't have bought a car that had been in an accident. I shouldn't have bought a car because Capital Ford cant fix em and when you call em out its like pulling teeth just dont waste your time with this dealership go somewhere else this has been the worst buying experience of my life. More

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I strongly urge consumers to think carefully before doing business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, paid a $1,000 down payment, and left the dealership with the vehicle believing the transaction had been completed. The paperwork expressly identifies Global Lending Services and contains language stating that Capital Ford sold, assigned, and transferred its rights under the contract to GLS. Days later, Capital Ford demanded the vehicle back, claiming the financing had never been finalized. During a recorded conversation, its representative insisted that the contract was “never assigned” and “never funded,” while also acknowledging that GLS had “returned” the contract. When I calmly asked for written confirmation of the cancellation, the funding status, and documentation explaining what occurred, the representative would not provide it. Instead, he threatened that the vehicle could be recovered through repossession. When I explained that I had consulted an attorney, he abruptly ended the conversation and said their attorney would handle it. To be clear, we never refused to return the vehicle. We simply requested written documentation, protection against the return being reported as a repossession or default, and confirmation that our $1,000 would be refunded. Those are reasonable requests when a dealership is attempting to reverse a signed transaction and take back a vehicle. This experience had all the hallmarks of what consumers commonly call “yo-yo” or spot-delivery financing: allowing customers to leave believing they purchased a vehicle, then later demanding its return because the financing supposedly failed. The conflicting explanations, refusal to provide documentation, and use of repossession language were unacceptable. Based on our experience, I cannot recommend Capital Ford. Consumers deserve transparency, consistent information, and respectful treatment—especially during a major financial transaction. Please read every document carefully, keep copies of everything you sign, and do not rely solely on verbal assurances from this dealership. More

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Took my vehicle in for noise when slowing turning right or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I need or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I needed new tires and that woukd take care of problem. Do very disappointed. More

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Great service, easy to work with in and out in one day from Dayton Ohio from Dayton Ohio More

by jason@landscapecreationsllc.net Verified Customer Verified Customer

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Great dealership cam was a great salesperson very satisfied would do business again love the jeep renegade satisfied would do business again love the jeep renegade More

by jcfuelerjr Verified Customer Verified Customer

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Great people. Great experience would go back whenever I need another car. 5 out of 5 Great experience would go back whenever I need another car. 5 out of 5 More

by allykennedy42 Verified Customer Verified Customer

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I was greeted at the door when I went in and spoke with Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spe Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spend. More

by alicia6543robles Verified Customer Verified Customer

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The process was quick, easy, but thorough. Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! More

by VICKINEEL Verified Customer Verified Customer

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Initial sale was painless; the post-sale experience has been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealersh been disappointing and concerning. I purchased a pre-owned EV with 51 miles that was sold “as-is” and represented as having completed the dealership’s multi-point inspection. While I understand what an as-is sale entails, it does not eliminate the obligation to disclose material facts or defects that are known or reasonably should have been known by the dealer, particularly when the dealership performed an inspection. This is especially true for issues affecting safety and basic vehicle usability. At delivery, no charger was provided, and other missing items were not disclosed prior to sale, despite the vehicle being an EV. This was the first red flag. After some back-and-forth, management did ultimately make that issue right by providing a charger and agreeing to ship some all weather mats. I did however, have to buy a NACS adaptor that was also missing and not disclosed prior to sale. Further, I have no idea if all owner manuals were furnished. Later that same day, I discovered a far more serious issue. When backing up, the rearview camera was unusable due to severe visual distortion. Cleaning the lens had no effect. This issue was not disclosed at the time of sale and is something that reasonably should have been identified during any meaningful multi-point inspection. After contacting the salesperson, I was advised to bring the vehicle in. The service department determined that the backup camera had been damaged, likely due to abrasive materials or improper cleaning during vehicle preparation. This also explains the extensive and heavy swirl marks throughout the paint, which were present despite the vehicle not being particularly clean at pickup. After escalation to the GM by the service advisor, I was told the dealership would make it right by ordering a replacement camera and coordinating a Ford Mobile Service repair. As of today, two days have passed with no communication or update regarding scheduling the repair. This is not a cosmetic issue. A functioning backup camera is a federally mandated safety feature designed to prevent accidents and injuries. Delivering a vehicle with a non-functional backup camera-without disclosure-raises a serious safety concern. Safety-related defects should be disclosed prior to sale and remedied with haste, not followed by silence. Additionally, representing a dealer-performed multi-point inspection creates a reasonable consumer expectation that major safety systems are functional at the time of sale and that the vehicle has not been damaged during pre-sale preparation. Consumers should not be discovering undisclosed safety defects or evidence of improper handling after leaving the lot. While I appreciate that management acknowledged the issue and agreed to correct it, the lack of transparency, missed disclosures, delayed follow-up, and evidence of abrasive prep practices have significantly impacted my confidence in this dealership. I would expect prompt repair of the safety system along with a proper paint correction to address the damage caused during preparation. More

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