Phil Neel

DO NOT EVEN WALK ON THE LOT. YOU WILL REGRET IT. DO NOT KNOW HOW THEY SLEEP AT NIGHT YOU WILL REGRET IT. DO NOT KNOW HOW THEY SLEEP AT NIGHT More

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Worst car buying experience of my 40 years purchasing vehicles. It took 3 days to get a final 'out the door' price sent to me. When it was sent, they had added $2500 in service-related fees. I attempte vehicles. It took 3 days to get a final 'out the door' price sent to me. When it was sent, they had added $2500 in service-related fees. I attempted to decline the services but was told I couldn't'. Those services had already been done & 'this is what we do on all our cars'. When I told him that was against Ohio xx & Federal law, he apologized & agreed to have them removed but I could never get him to send me over a corrected quote. At that point he basically ghosted me. When I finally got a response, I was told the car had magically sold after sitting on their lot for 6 months. Quite the coincidence & awfully convenient After that, I couldn't get anyone in the sales department to even answer my call, every call went straight to voicemail or put on hold. I had to trick them, by going through the service department, to finally get a human on the phone. They were helpful & got a manger on the phone for me. I was told by the manger; sorry he is a new salesman that made a mistake & they would work on training him better, but me, their client who had been trying to spend 25K with them for 5 days, there is nothing we can do to help you. Bottom line. NEVER attempt to purchase a car their unless you enjoy being taken advantage of including flat out lying to your face. More

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Wish I could leave Zero stars. PHIL Neel is tge GM and he has been awful throughout my experience with this dealership. HORRIBLE Lack of communication between departments. Sold me PHIL Neel is tge GM and he has been awful throughout my experience with this dealership. HORRIBLE Lack of communication between departments. Sold me a car with the hood flapping and been an entire mess to deal with these people. The sales manager and the service manager were also awful. Fred the service manager said I shouldn't have bought a car that had been in an accident. I shouldn't have bought a car because Capital Ford cant fix em and when you call em out its like pulling teeth just dont waste your time with this dealership go somewhere else this has been the worst buying experience of my life. More

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I strongly urge consumers to think carefully before doing business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, business with Capital Ford. Our experience has been deeply troubling and, in my opinion, felt predatory. We signed a retail installment contract, paid a $1,000 down payment, and left the dealership with the vehicle believing the transaction had been completed. The paperwork expressly identifies Global Lending Services and contains language stating that Capital Ford sold, assigned, and transferred its rights under the contract to GLS. Days later, Capital Ford demanded the vehicle back, claiming the financing had never been finalized. During a recorded conversation, its representative insisted that the contract was “never assigned” and “never funded,” while also acknowledging that GLS had “returned” the contract. When I calmly asked for written confirmation of the cancellation, the funding status, and documentation explaining what occurred, the representative would not provide it. Instead, he threatened that the vehicle could be recovered through repossession. When I explained that I had consulted an attorney, he abruptly ended the conversation and said their attorney would handle it. To be clear, we never refused to return the vehicle. We simply requested written documentation, protection against the return being reported as a repossession or default, and confirmation that our $1,000 would be refunded. Those are reasonable requests when a dealership is attempting to reverse a signed transaction and take back a vehicle. This experience had all the hallmarks of what consumers commonly call “yo-yo” or spot-delivery financing: allowing customers to leave believing they purchased a vehicle, then later demanding its return because the financing supposedly failed. The conflicting explanations, refusal to provide documentation, and use of repossession language were unacceptable. Based on our experience, I cannot recommend Capital Ford. Consumers deserve transparency, consistent information, and respectful treatment—especially during a major financial transaction. Please read every document carefully, keep copies of everything you sign, and do not rely solely on verbal assurances from this dealership. More

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Took my vehicle in for noise when slowing turning right or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I need or left. They diagnosed brakes. Paid over $1000.00 for rear brakes. When picking up vehicle they explained noise was still there. Then told me I needed new tires and that woukd take care of problem. Do very disappointed. More

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Great service, easy to work with in and out in one day from Dayton Ohio from Dayton Ohio More

by jason@landscapecreationsllc.net Verified Customer Verified Customer

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Great dealership cam was a great salesperson very satisfied would do business again love the jeep renegade satisfied would do business again love the jeep renegade More

by jcfuelerjr Verified Customer Verified Customer

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Great people. Great experience would go back whenever I need another car. 5 out of 5 Great experience would go back whenever I need another car. 5 out of 5 More

by allykennedy42 Verified Customer Verified Customer

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I was greeted at the door when I went in and spoke with Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spe Jared. He is very nice and a lot of knowledge very happy with how he handled my purchase and giving me what I want for the money that I wanted to spend. More

by alicia6543robles Verified Customer Verified Customer

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The process was quick, easy, but thorough. Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! Phil Neel was exceedingly helpful, friendly and knowledgeable. This purchase couldn’t have gone smoother!! More

by VICKINEEL Verified Customer Verified Customer

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