Tyler Basenback

Wow! There's BAD, then there is UGLY, and then there is "Team Chevorlet Buick GMC of Salisbury." I went there to buy a new car which they told me on phone There's BAD, then there is UGLY, and then there is "Team Chevorlet Buick GMC of Salisbury." I went there to buy a new car which they told me on phone (after checking thoroughly in their multiple systems) that they had it avaliable on their lot. I reach there and nobody knew where the car was, which I can understand, as mistakes sometimes happen. But they all acted as if it was my mistake, as their sales manager said "We never claimed we had this vehicle". I was shocked by their RUDE behavior. All they had to say was that it was a miscommunication (not even a mistake). But no, the manager kept telling me how I was wrong in this case. And, here's the grand finale of his UNPROFESSIONAL behavior, when I asked him about the person who told me that the car was available, he said, "I don't know who told you that," and then WALKED AWAY leaving me sitting alone in his office. I thought he had gone to check on this, but a couple of minutes later another person came in and told me "The manager asked me to tell you that our meeting is over". I was dumbfounded as I walked out of this place. They are a "Team" alright, a team of incompetents who have zero aptitude for doing their jobs. More

Report | Print

The sells team are top notch employees, the finance team are really good. The service team has went down in quality and customer service. Main problem is communication. Second problem is Team itself does no are really good. The service team has went down in quality and customer service. Main problem is communication. Second problem is Team itself does not do loaner/rental for warranty work, this is something simple that should be done. Again, the sales team has gone above and beyond during our last 3 vehicle purchases during the last 3 years, but when you need service, you expect help, this starts with good communication. More

Report | Print

These guys are the definition of sleezy car salesmen! AVOID! They had a price listed on cars.com I called them and they said that was a promotion price for the weekend but if I brought the ad in they wil AVOID! They had a price listed on cars.com I called them and they said that was a promotion price for the weekend but if I brought the ad in they will honor it. I asked for that in writing because I was taking the day off to drive 3 hours to get there. A manager emailed me. I get there and they would not honor that price or even come down $1. I showed them the email he shrugged and said I didn't talk to him so he didn't care. The GM wasn't there but I left a message on his vm. This was very dirty and sleezy, I made it clear on the phone I would not go down there unless they honored the price. Manager emails mean nothing. I called their regional center they said they would pass on to the manager that told me they would honor the price. Made me drive 6 hours round trip with my toddlers, take the day off, all of which they knew the day before, so they could attempt to scam me with a bait and switch. Worst dealership I've ever dealt with. I was already financed and had $15k in my pocket for a down payment. Absolute sleezy unprofessional liars here. stay away! More

Report | Print

Salesman Cam'ron and TG in finance @Salisbury location very helpful in getting the car and around the payment i was looking for i thought I wasn't going to be able to get anything then I ended up with a very helpful in getting the car and around the payment i was looking for i thought I wasn't going to be able to get anything then I ended up with a better car than I thought .thanks so much More

Report | Print