Tyler Gittere

I am extremely disappointed with the service at this dealership and will not be returning. I brought my 2023 Silverado in because of transmission issues. While driving at a steady 40 mph, the RPMs were dealership and will not be returning. I brought my 2023 Silverado in because of transmission issues. While driving at a steady 40 mph, the RPMs were staying above 3000, which shouldn’t happen—the truck wasn’t shifting properly. The problem persisted long enough for me to record a video to show the mechanics for an accurate diagnosis and repair. After trying a few things myself without success, I scheduled an 8:30 a.m. appointment for the transmission to be checked. Upon arrival, I spoke with Tyler, who initially seemed helpful and caring. While checking me in, he ran a scan that showed about 10 electrical and speaker-related codes. He suggested these were likely from aftermarket work, which confused me because I’ve never had any aftermarket modifications done—not even speakers—and all previous service has been at certified Chevy dealerships. When I explained this, he assured me he would perform multiple tests to get to the bottom of the issue. He then told me they would call me on Monday when the truck was ready, as their transmission tech wouldn’t be available until then. This confused me—why make an appointment if I’d have to leave the truck over the weekend? I asked Tyler if I’d need to rent a car, since my son had a baseball game in Soledad the next day and this is my primary vehicle. He said not to worry, they would cover it, and asked me to hold tight while he took care of everything. About 30 minutes later, I was told they had driven the truck around the block, everything seemed fine, and that the transmission not shifting at 3000 RPMs was “normal.” Suddenly, my truck was “good to go.” They didn’t perform any of the promised tests on the codes they had mentioned. I don’t know if mentioning the rental car triggered this, but I regret bringing it up—I feel like they didn’t fully investigate the problem just to avoid covering a rental. It’s outrageous that they would look me in the eye and claim high RPMs at 40 mph without shifting is normal behavior for this truck. It’s frustrating because I’m due for the 30,000-mile service, and now I have to find a new certified Chevy dealer I can trust. More

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Always deal with chase Chevrolet never had any problems oil changes are very good but prices keep going up oil changes are very good but prices keep going up More

by JUANITA.WILSON Verified Customer Verified Customer

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Very competent and fully staffed. Employees are well trained and experienced. Recommend utilizing their repair facilities for the repair of GM vehicles. Sales staff are highly trai Employees are well trained and experienced. Recommend utilizing their repair facilities for the repair of GM vehicles. Sales staff are highly trained and experienced. Check them ot. You won’t be disappointed!! More

by youngfrankmeister Verified Customer Verified Customer

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Responsive, good communication and we were able to get everything g done in a timely manner everything g done in a timely manner More

by Mcr1990 Verified Customer Verified Customer

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Very thorough and upfront, and very concerning when it comes to your needs, a very good listener and professional. comes to your needs, a very good listener and professional. More

by DOLLICIAGRESHAMRYDER Verified Customer Verified Customer

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Good customer service and seem to have much better staff recently. Even though they were short staffed the day I came in they still made sure to provide great service. recently. Even though they were short staffed the day I came in they still made sure to provide great service. More

by dennisshingu Verified Customer Verified Customer

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Great work for a reasonable price. Timely service. Very informative and knowledgeable, polite and courteous! Timely service. Very informative and knowledgeable, polite and courteous! More

by E-JFLOYD Verified Customer Verified Customer

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The people at the dealership were nice and friendly and the service was relatively quick. the service was relatively quick. More

by SYLCON Verified Customer Verified Customer

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Friendly and informative Friendly and informative told of recommended services. Gave estimated costs involved Friendly and informative told of recommended services I should consider. Gave estimated cost recommended services. Gave estimated costs involved Friendly and informative told of recommended services I should consider. Gave estimated cost More

by Sjrrayray Verified Customer Verified Customer

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Great customer service as always Fast, precise, courteous, knowledgeable reasonable prices in today's economy. Reliable courteous, knowledgeable reasonable prices in today's economy. Reliable More

by Daphnemarie1967 Verified Customer Verified Customer

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