Tyler Holmes

love my crosstrek drives and handles great one problem to small for my family of glade this was a leas I think we will try the outback next time to small for my family of glade this was a leas I think we will try the outback next time More

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My experience with Subaru of Spokane was a big disappointment. I will regale you as to the nature of my experience, and allow you to surmise the type of company you may be thinking of doing busine disappointment. I will regale you as to the nature of my experience, and allow you to surmise the type of company you may be thinking of doing business with. Set Scene: September 5th, My boyfriend and I go to look at a beautiful 2016 Honda CR-V. We work with Kelsey, she is a pleasant and helpful rep who answers all of our questions and takes us for a test drive. We proceed to do some research to decide if that is the best route as far as bang for our buck, and reliability, which it was. We returned to Subaru on Sunday September 18th, we continue to work with Kelsey. The CR-V is still available so, I'm elated! We end up working with Tyler in their financing department. After spending about 4 hours at the dealership. Tyler returns to us, to inform us that he isn't able to find anyone who wants to finance us, weird. Back story here: my credit needs some love, my boyfriends however is superb. They tell us, that due to us living at different locations they can't provide financing without doubling the interest rate. So, from a 6.5% estimated up to a 13%... all due to our addresses. So, while a bit confused I left without the car. Two days later, we run the credit with Global CU and they approve us at 7%. Hallelujah! I call to see if the vehicle is still available, and to my surprise! It is! Boy, it sure seems like this car was just waiting for me, given the current used car market. I contact Kelsey back and I let her know that I was able to get financing and I would like to make that same deal happen. She lets me know, that they cannot hold cars, and I would need to come in and sign some paperwork. I say, I'm unable to make it down today.. I guess I'll just have to hope that the car is there tomorrow (Thursday the 22nd, if you're trackin). I call back Thursday morning AND.. the car is there but, Kelsey has the day off (thank goodness, we all need those). She still wants to try and help facilitate the deal. Again, very sweet girl. I call over and speak with Tyler on the phone and tell him, "Hey man, I was able to get financing. Can we make that car deal happen?" He proceeds to tell me that he will call over to the bank and get things rolling. I tell him that I can bring a check to him and we can wrap things up. They send me the purchase order, I provide that information to my bank, and they have a check ready and waiting for me. Proceed to about 2:30 PM and to my surprise, Kelsey text me and says, "Hey, they sold that CR-V to somebody else". Now friends, you might be thinking... "What in the Expletive", How in the world, and, why in the world would they do that?! Now, I call over and I ask to speak with Tyler again, I already have a check written out to this company for $25,000 per our agreement. He tells me he wasn't aware another deal was being written for a different customer. Now, I don't believe that for one second. I asked him to have his manager call me back, that I was upset and I wanted to understand how something so crazy could happen.... it is now October 5th. I never received that call back, never got an apology, or even an attempt to even help me to find a different vehicle. Nope, no accountability or even a lick of care for the person who is buying the car. Sure, and while, things happen... and who knows, maybe Tyler was oblivious. I will give you the nail to this coffin. Two weeks later, we receive letters in the mail as to why we were denied on our loan. The amounts being requested were well over the agreed upon loan amount. The loan amount being requested was $25,000. The amount on my denial letter from multiple banks is $30,000. Now, you tell me... does that seem like something a reputable company would do? Nope, me ether friends.... so, if you can learn anything from my experience, it would be, STAY very very FAR away from this company. More

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Excellent to be able to do almost all of my purchase online. Price was fair, service was excellent, and I expect to be back for my next purchase! online. Price was fair, service was excellent, and I expect to be back for my next purchase! More

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We appreciate Subaru of Spokane for the friendly and fast customer service to us! We especially want to draw attention to our sales associate, Steven Blue. He went above and beyond in order to find us a sp customer service to us! We especially want to draw attention to our sales associate, Steven Blue. He went above and beyond in order to find us a specific vehicle. In addition he went the extra mile to accommodate our trade in vehicles. He took the time to give us personalized instruction and to pick up one of our trade-in vehicles in order to allow us to get to our local rodeo on time to enjoy an evening with our new Subaru Forester - Wilderness edition! More

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As this was my 3rd vehicle I have bought from them. The service has never failed to impress. The service has never failed to impress. More

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Steve and the whole subaru staff were so helpful in helping us get the exact car we wanted, could not be any happier. helping us get the exact car we wanted, could not be any happier. More

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I enjoyed my car buying experience at Subaru of Spokane. There was no pressure to buy anything that I didn't want and the process was handled professionally. There was no pressure to buy anything that I didn't want and the process was handled professionally. More

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Steve Blue is an excellant salesman. He knows how to treat his customers and make them feel at home. He knows how to treat his customers and make them feel at home. More

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Steve was great to work with though all the phone calls and in person. He took the time and patience to answer all our questions abd go over all the features. and in person. He took the time and patience to answer all our questions abd go over all the features. More

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Steven Blue took great care of my needs and would recommend anyone to see him! recommend anyone to see him! More

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