Tyler Roberson | Page 10

94 Nissan of South Holland responded

We're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Tiffany, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of South Holland! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Hi Keia, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! Come back anytime for a free car wash! We hope to be of service to you again in the future. Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

We're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of South Holland. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Emma, we regret to hear that your experience with us was not a more positive one. Thank you for letting us know. We will be looking at setting sensors more carefully before having customers leave. Your input helps us improve. We hope you give us a second chance. Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care! Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Hopefully you can give us another chance to turn it around. Thank you. Matt Sappenfield Owner Loyalty Manager

94 Nissan of South Holland responded

Thank you so much for your positive comments about Nissan Of South Holland! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here. Have a great day! Matt Sappenfield Owner Loyalty Manager.

94 Nissan of South Holland responded

Tomica, we're disappointed to hear of the negative experience you had at our location. We are sorry the vehicle was not fixed the first time. Thankfully we did have alternative transportation. As for the lack of communication we apologize. Here at Nissan Of South Holland, we strive for excellence, and are disappointed to hear that you received anything less. We will do better next time communicating wait times and status of your vehicle. Thank you for letting us know so we can be better. Hope to see you again to keep you as one of our valued customers. Take care! Matt Sappenfield Owner Loyalty Manager.