Tyler Roberson
Tyler Roberson at 94 Nissan of South Holland

Tyler Roberson | Page 11

Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.9
175 Reviews
4.9

175 Reviews

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175 Reviews of Tyler Roberson

October 05, 2023

Dealership Rating
Employee Rating

Service dept. Is very kind and courteous explain the Service that was completed and give you Full Detail of my vehicle and explains whats needed for my vehicle run More

by leopardcat98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Torrey Hall

Oct 05, 2023

94 Nissan of South Holland responded

Thank you for your kind words and this wonderful review! We are very happy you found our service staff friendly and efficient. Stop in anytime for a free car wash. See you soon! Matt Sappenfield Owner Loyalty Manager

September 16, 2023

Dealership Rating
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Great service without a long wait. The staff was attentive to the customers awaiting service. More

by trinap67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2023

94 Nissan of South Holland responded

Your wonderful feedback and rating mean a lot to us. Our service team is always here to help. Hope to see you soon! Matt Sappenfield Owner Loyalty Manager

September 11, 2023

Dealership Rating
Employee Rating

It is always a pleasure visiting 94 Nissan in South Holland. I have worked with Darrell for years he has always maintained professionalism and kindness.. my last couple of visits I have had the pleasur More

by tamaracollins2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese

Sep 14, 2023

94 Nissan of South Holland responded

We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Our staff is always ready to help. Have a great rest of your day! Matt Sappenfield Owner Loyalty Manager

August 28, 2023

Dealership Rating
Employee Rating

Tyler Was Very Professional And He Was Very Nice. He Explained To Me What Was Done On My SUV. He Listen To Me What I Told Him The Last Time What When Done My Oil Change And My Tire Rotation. He Done More

by I Don't Have One
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Torrey Hall, Chris Koehler, Dominic Fioretti, Jasmine McCarroll, Taylor McCarroll , Jared Carter, Sylvester Pilgrom, Jacquelyn Vaughn

Sep 01, 2023

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for the recommendation, and have an amazing day! Matt Sappenfield Owner Loyalty Manager

August 21, 2023

Dealership Rating
Employee Rating

Clean friendly good customer service the staff is very professional I like this dealer ship More

by coolj773783 @att.net
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 22, 2023

94 Nissan of South Holland responded

Thank you for your vote of confidence! Our service team really enjoyed your visit, as well. Hope you have a great day and come visit us for a free car wash! Regards, Liz Sappenfield

August 15, 2023

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Employee Rating

Tyler is a very nice person. He explained to me every thing that was wrong with the problem and didn't seem like I was getting on his nerves. More

by goochiegardner9
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 20, 2023

94 Nissan of South Holland responded

Thank you for your kind review; we are happy to pass along your comments to Tyler! I appreciate his patience as well. Please know that there is NOTHING wrong with asking us questions. The worse thing for us is for a customer to walk away feeling bad or regretful that they didn't ask more questions! If you need ANYTHING, please give us a call at 708-225-3728. Our service concierges, Jasmine and Jackie, will get your concerns answered. Regards, Liz Sappenfield

August 05, 2023

Dealership Rating
Employee Rating

I always get "service with a smile". The technicians are courteous, knowledgeable & prompt. I have never had a bad experience in any department. I'm a happy 94 Nissan Customer! More

by angelr10
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Recommend Dealer
Yes
Aug 11, 2023

94 Nissan of South Holland responded

Hello Angel! I’m so glad you had a nice, efficient service process! We try to make things move along quickly so you can enjoy your car! Thanks for choosing us. Regards, Liz Sappenfield

August 03, 2023

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94 south Holland Nissan provided great service every time I go ! I Highly recommended dealership for service ! More

by zandrea Harris
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 09, 2023

94 Nissan of South Holland responded

Hi Zandrea Harris, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Regards, Liz Sappenfield

July 31, 2023

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Employee Rating

It's always a pleasure getting service at 94 Nissan. Have a great day 15 word minimum. More

by ANDYY
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Recommend Dealer
Yes
Aug 09, 2023

94 Nissan of South Holland responded

Hi there!! Thank you so much for your service visit. We truly appreciate you! Regards, Liz Sappenfield

July 27, 2023

Dealership Rating
Employee Rating

Horrible communication, my car isn't fixed and they claimed to charge the battery and refused to change the battery. It's a 2021, with 12,000 miles on it. Clearly, it's a faulty battery, or electrical More

by stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 08, 2023

94 Nissan of South Holland responded

Hi Stacy, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. If you could please contact our service manager, Derryl, directly on 708-225-3751, we'd like to hear all your concerns and solve any other pending issues that you may have. I'm sure once we've cleared things up, we'll win you back as a customer. At your service, Liz Sappenfield liz@94nissan.com

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