Tyler Roberson
Tyler Roberson at 94 Nissan of South Holland

Tyler Roberson | Page 11

Service Consultant

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.9
180 Reviews
4.9

180 Reviews

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180 Reviews of Tyler Roberson

November 07, 2023

Dealership Rating
Employee Rating

I had work done on my truck and now I needs to bring it back cause the mechanic didn’t reset my sensors on my truck. More

by jeffersonemma
Recommend Dealer
No

Other Employees Tagged: Derryl Reese, Taylor McCarroll

Nov 09, 2023

94 Nissan of South Holland responded

Emma, we regret to hear that your experience with us was not a more positive one. Thank you for letting us know. We will be looking at setting sensors more carefully before having customers leave. Your input helps us improve. We hope you give us a second chance. Matt Sappenfield Owner Loyalty Manager

October 24, 2023

Dealership Rating
Employee Rating

He was great as a service person and took care of all my needs during the visit. More

by joegardner820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

94 Nissan of South Holland responded

Thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care! Matt Sappenfield Owner Loyalty Manager

October 20, 2023

Dealership Rating
Employee Rating

Customer Service was unexceptionable and was not on a professional level to even receive an good review that matches your outrageous prices! More

by dionhawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Taylor McCarroll

Oct 26, 2023

94 Nissan of South Holland responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Hopefully you can give us another chance to turn it around. Thank you. Matt Sappenfield Owner Loyalty Manager

Oct 26, 2023

dionhawkins responded

I purchased this car from your dealership and if I can get the service and part that is needed (Mass Airflow Sensor) now for this car at discounted price for the time that was wasted at your facility for my car will greatly be warranted!

October 06, 2023

Dealership Rating
Employee Rating

Everything went very well. And i got a small break on the cost. I will bring my car back here in the future. More

by rdukes39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2023

94 Nissan of South Holland responded

Thank you so much for your positive comments about Nissan Of South Holland! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here. Have a great day! Matt Sappenfield Owner Loyalty Manager.

October 06, 2023

Dealership Rating
Employee Rating

Picked up my car and what was supposedly wrong and fixed was not fixed. I was given a rental and no one has been in contact with me since they took it back. That was a week ago tomorrow Friday! More

by tomicamiles1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2023

94 Nissan of South Holland responded

Tomica, we're disappointed to hear of the negative experience you had at our location. We are sorry the vehicle was not fixed the first time. Thankfully we did have alternative transportation. As for the lack of communication we apologize. Here at Nissan Of South Holland, we strive for excellence, and are disappointed to hear that you received anything less. We will do better next time communicating wait times and status of your vehicle. Thank you for letting us know so we can be better. Hope to see you again to keep you as one of our valued customers. Take care! Matt Sappenfield Owner Loyalty Manager.

October 05, 2023

Dealership Rating
Employee Rating

Service dept. Is very kind and courteous explain the Service that was completed and give you Full Detail of my vehicle and explains whats needed for my vehicle run More

by leopardcat98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Torrey Hall

Oct 05, 2023

94 Nissan of South Holland responded

Thank you for your kind words and this wonderful review! We are very happy you found our service staff friendly and efficient. Stop in anytime for a free car wash. See you soon! Matt Sappenfield Owner Loyalty Manager

September 16, 2023

Dealership Rating
Employee Rating

Great service without a long wait. The staff was attentive to the customers awaiting service. More

by trinap67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2023

94 Nissan of South Holland responded

Your wonderful feedback and rating mean a lot to us. Our service team is always here to help. Hope to see you soon! Matt Sappenfield Owner Loyalty Manager

September 11, 2023

Dealership Rating
Employee Rating

It is always a pleasure visiting 94 Nissan in South Holland. I have worked with Darrell for years he has always maintained professionalism and kindness.. my last couple of visits I have had the pleasur More

by tamaracollins2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese

Sep 14, 2023

94 Nissan of South Holland responded

We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Our staff is always ready to help. Have a great rest of your day! Matt Sappenfield Owner Loyalty Manager

August 28, 2023

Dealership Rating
Employee Rating

Tyler Was Very Professional And He Was Very Nice. He Explained To Me What Was Done On My SUV. He Listen To Me What I Told Him The Last Time What When Done My Oil Change And My Tire Rotation. He Done More

by I Don't Have One
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derryl Reese, Torrey Hall, Chris Koehler, Dominic Fioretti, Jasmine McCarroll, Taylor McCarroll , Jared Carter, Sylvester Pilgrom, Jacquelyn Vaughn

Sep 01, 2023

94 Nissan of South Holland responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for the recommendation, and have an amazing day! Matt Sappenfield Owner Loyalty Manager

August 21, 2023

Dealership Rating
Employee Rating

Clean friendly good customer service the staff is very professional I like this dealer ship More

by coolj773783 @att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

94 Nissan of South Holland responded

Thank you for your vote of confidence! Our service team really enjoyed your visit, as well. Hope you have a great day and come visit us for a free car wash! Regards, Liz Sappenfield

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