Tyler Sheedy

Made an appoint (online) 3 weeks in advance for a "Diagnostic Scan" on my 2021 Jeep Wrangler. Showed up for the 9 a.m. appt., drove in to the service area and sat and waited. No one came to help me. "Diagnostic Scan" on my 2021 Jeep Wrangler. Showed up for the 9 a.m. appt., drove in to the service area and sat and waited. No one came to help me. I left the vehicle and went inside to get assistance. Received help and was directed to my service advisor. He asked my name what I was there for... (of course all this info was available through my online booking). He then said that Ia would have to leave my vehicle there for 5-7 days! 5-7 days for a 15 minute diagnostic scan??? I said that through the online booking, I indicated that I would wait for the vehicle. He had no response, just a blank look on his face. I turned and left... Are there ANY dealerships anywhere that have their stuff together and treat customers with consideration and respect. Stay away from this place! More

Report | Print

I am very dissatisfied with how Larry H. Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake you shouldn't fall for. Second, when you make an appointment, that doesn't mean they are going to look at your vehicle at that time. They wanted me to leave the vehicle for over a week before they could look at it and evaluate it. I thought the whole purpose of making an appointment was to have the vehicle evaluated at that time. I couldn't just leave my vehicle with them for 7 days before they would even look at it. That is a terrible way to do business. More

Report | Print

Each time I come in for service, whether it's scheduled or emergency, Tyler has always been such a big help! He breaks down everything that needs to happen and the why of it. He goes into detail just so I or emergency, Tyler has always been such a big help! He breaks down everything that needs to happen and the why of it. He goes into detail just so I understand everything that's going on with my vehicle. He's even gone as far to sit with me (and all my questions) so I could better track and compile data (for my own use) to estimate and plan for future service. I am completely at ease when I take my car in to him, because I know all the necessary issues will be handled accordingly and within budget. More

Report | Print