Tyler Shepherd

McKenna Volkswagen Cerritos responded

Hello, it is upsetting to read your review of us here at VW McKenna Cerritos. I apologize for the inconvenience and frustration you experienced. It's unacceptable that you weren't provided with the service you scheduled and that your complaint wasn't handled appropriately. Your feedback is invaluable, and I assure you that we take it very seriously. I would like the opportunity to speak with you further about everything that happened here, so we can make this right. You can reach me by phone at (562) 653-9000 or by email at sranger@mckennacars.com. Please feel free to call, text or e-mail me at your earliest convenience. I look forward to hearing from you soon! Thank you, Shane Ranger General Manager