Tyler Smith

I have visited the service couple times for minor issues, and the service team including shop foreman Robert, technicians Chaz, and service advisors Tyler and Nicholas have been very helpful to educate me in and the service team including shop foreman Robert, technicians Chaz, and service advisors Tyler and Nicholas have been very helpful to educate me in cars features and share their experiences. I appreciate the fact that the details in service reports (in some cases with a video walk through of the car components that are serviced). I hope no buyer needs to go to the service department often, but when you do, I think you are in very good hands with the service team in Tulley. More

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I have had a pleasure working with Chris on the new car I bought from Tulley. He is one of the most knowledgeable advisors I have ever met. He was able to guide me in terms of trim differences, provide his i bought from Tulley. He is one of the most knowledgeable advisors I have ever met. He was able to guide me in terms of trim differences, provide his insights and experiences while describing car features. Chris and service team go above and beyond to address my concerns post-sales as well. They are essentially the biggest reasons that made me comfortable to purchase a car even though I live in a neighbor state. Chris, service department (both service advisors and technics), and customer advisors at the information desk make a great team. More

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I've now leased two vehicles from Tulley BMW of Nashua. My first experience was fantastic — Vinnie made the process incredibly smooth, and between him and Reid Tulley, everything felt seamless and customer My first experience was fantastic — Vinnie made the process incredibly smooth, and between him and Reid Tulley, everything felt seamless and customer-focused. It truly set the bar high for what I expected from a luxury dealership. Unfortunately, my second experience didn’t live up to that same standard. While Jennifer (the lease adviser) and Slava (the sales associate) did get me into a new lease, the customer service ended the moment I signed the paperwork. Since then, any follow-up questions — some as simple as a “yes” or “no” — have been completely ignored despite multiple messages. I even reached out to Corbin Tulley (General Manager) and Bob Marcoux (Sales Manager) hoping for some level of accountability or response, but was met with silence. That was disappointing and surprising, especially given the positive first impression the dealership had made in the past. If you’re just looking to get into a BMW, Tulley BMW can absolutely make that happen. But if you value post-sale customer service and responsiveness — qualities that should come standard with a premium brand — you may want to look elsewhere. More

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