Tyrone Lawrence

Been going to Mercedes Benz of lynnwood for years and they always do great service work and offer me cool loaners, they went above and beyond this last time, my car check engine light kept coming on afte they always do great service work and offer me cool loaners, they went above and beyond this last time, my car check engine light kept coming on after service and they immediately took my car back in to see what it needed and gave me a cool loaner each time, the warranty covered a big part of the work and my car is running great with no problems now, 5 stars! More

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Scheduling, convenience, service adviser / customer service & quality of workmanship is solid at Mercedes Lynnwood service department. Having a loaner made it easy to conduct my work for the day while service & quality of workmanship is solid at Mercedes Lynnwood service department. Having a loaner made it easy to conduct my work for the day while service took place. Would highly recommend Mercedes Lynnwood for service. More

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Service Dept. Very good, knowledgeable and friendly assistants, area clean and inviting, very professional and a pleasure to work with. Very good, knowledgeable and friendly assistants, area clean and inviting, very professional and a pleasure to work with. More

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UPDATE: My grievance overall is with MB USA. I stand by my original post in that the car quality is trash. However, MB of Lynnwood really stepped up to take care of me. They were willing to t I stand by my original post in that the car quality is trash. However, MB of Lynnwood really stepped up to take care of me. They were willing to take the hit (instead of greedy MBUSA) to help bring down the cost of the repair to something palatable. Although I was still spending thousands that I really shouldn't have, the dealership and service manager really came through. Mercedes quality and customer service has gone down hill. Not sure who to blame, but I have a 2018 Mercedes C class with 26,000 miles on it and for no reason the power steering failed and the dealership wants almost $5000 to replace the power steering. No evidence of damage neglect nor abuse, and the dealership just wants me to replace the part without any explanation, if it was a minor thing underwear and tear, I completely understand. However this car only has 26,000 miles. Sorry to say I may not buy Mercedes ever again. More

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We were charged for windshield washer fluid and installation of same when the fluid reservoir was full (I filled it the night before.). When caught all they would do was offer a refund of the $8. W installation of same when the fluid reservoir was full (I filled it the night before.). When caught all they would do was offer a refund of the $8. Would not answer the question as to why the charge was made in the first place. Can no longer trust them. More

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