VANESSA ESPINOZA

I strongly advise against using Kia Carson for vehicle service. When I dropped off my Kia Niro for a battery replacement, the dealership left my car unlocked in an unsecured outdoor lot having it exposed service. When I dropped off my Kia Niro for a battery replacement, the dealership left my car unlocked in an unsecured outdoor lot having it exposed to get burglarized by transients camping under the nearby 405 freeway bridge right next to it. I expect my vehicle to be secure when I pay for professional service.This basic security lapse is unacceptable! Service Advisor Vanessa Espinoza insisted my failing battery wasn’t under warranty and quoted me $900 out of pocket, despite me insisting that the battery replacement is under warranty. The technician’s "diagnostic"—which I suspect was never properly performed—concluded my battery was fine. After three days in their care, I was told my car was in “perfect condition,” only to have the battery correctly diagnosed and replaced under warranty in under three hours at Kia Cerritos. When I escalated my concerns to Manager Cesar Arzate, he was dismissive and provided no assistance. Between the security failure, misleading warranty information, inadequate diagnostics, and unresponsive management, Kia Carson falls far below the standard of competent, trustworthy service. If you value your vehicle’s safety and expect honest, efficient service, I recommend you take your business elsewhere.They have no business being open to the public! They are Horrible!!! More

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5 stars Yuri Sanchez, Service Agent-Kia of Carson. Knowledgeable and efficient. Total time from arrival to service desk and on my way home, 20 minutes. Also, phone service backup is accommodating and Knowledgeable and efficient. Total time from arrival to service desk and on my way home, 20 minutes. Also, phone service backup is accommodating and efficien.. More

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I brought my car for service and had a wonderful experience thanks to Vanessa and her service team experience thanks to Vanessa and her service team More

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Kia of Carson is the best and Vanessa was very helpful with my vehicle and recall with my vehicle and recall More

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Very good customer service. Really helpful and knowledgeable. Thank you. We are very happy with our purchase Really helpful and knowledgeable. Thank you. We are very happy with our purchase More

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I took my vehicle to Kia of Carson and I will definitely be coming back. Good service be coming back. Good service More

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it was so easy service was excellent got in and out fast . i felt special . i felt special More

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Thank you kia if Carson for the fast and easy service. Everyone was nice and helpful Everyone was nice and helpful More

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I came to Kia for service and I love it here! Vanessa was great help Vanessa was great help More

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thank you vanessa , I will be asking for her on my next visit for service visit for service More

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