VANESSA ESPINOZA | Page 5

Even with an appointment, I have to wait between 3 and 5 hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the customers, but they seem to avoid customers as much as possible. They ignore text messages, emails, and phone calls. Especially after 5pm, no one answers the phone at the service desk. They are more interested in looking at their cellphones than in helping customers. They never have courtesy vehicles available. They don't seem to care how much money customers spend at their dealership. It would also be nice to have some water and coffee available for customers. It is July 2023, and COVID-19 is no longer an excuse. More

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Vanessa was very helpful when I took my vehicle in. Although I was there for quite a while for my concern she kept me informed the whole time. Although I was there for quite a while for my concern she kept me informed the whole time. More

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Brought my ev6 in and vanessa was very helpful. Kept me informed while my car was in service and in a timely manner. Kept me informed while my car was in service and in a timely manner. More

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Vanessa was very helpful and offered all Different options. Also liked the shuttle is back options. Also liked the shuttle is back More

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When I went to visit Kia of carson Vanessa helped me with my service. The wait time was short and she was helpful my service. The wait time was short and she was helpful More

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When ever I go to Kia of Carson I always receive Excellent Customer Service without a doubt. Everyone there is friendly and welcoming . Excellent Customer Service without a doubt. Everyone there is friendly and welcoming . More

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Vanessa helped me get my tire replaced, great customer service and very thorough and patient service and very thorough and patient More

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I had to get my tire replaced and Vanessa checked in my vehicle. She was very helpful! vehicle. She was very helpful! More

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Service appointment went smooth! Very helpful and kept me informed while my vehicle was being seeviced Very helpful and kept me informed while my vehicle was being seeviced More

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