VANESSA ESPINOZA | Page 5

Took my car for service and my car was parked out side by service employees and left unlock. Few items where stolen and dealer they are not responsible for missing items. Worst service ever. What I don’t u service employees and left unlock. Few items where stolen and dealer they are not responsible for missing items. Worst service ever. What I don’t understand why they leave cars unlocked in parking lot More

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My visit to Kia of Carson went amazing! Vanessa was very helpful throughout the whole process! Vanessa was very helpful throughout the whole process! More

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Vanessa was very helpful when I brought my vehicle in to service! Will definitely be asking for her again service! Will definitely be asking for her again More

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Vanessa was amazing and will definitely be returning to Kia of Carson again for service Kia of Carson again for service More

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Even with an appointment, I have to wait between 3 and 5 hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the customers, but they seem to avoid customers as much as possible. They ignore text messages, emails, and phone calls. Especially after 5pm, no one answers the phone at the service desk. They are more interested in looking at their cellphones than in helping customers. They never have courtesy vehicles available. They don't seem to care how much money customers spend at their dealership. It would also be nice to have some water and coffee available for customers. It is July 2023, and COVID-19 is no longer an excuse. More

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Vanessa was very helpful when I took my vehicle in. Although I was there for quite a while for my concern she kept me informed the whole time. Although I was there for quite a while for my concern she kept me informed the whole time. More

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Brought my ev6 in and vanessa was very helpful. Kept me informed while my car was in service and in a timely manner. Kept me informed while my car was in service and in a timely manner. More

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Vanessa was very helpful and offered all Different options. Also liked the shuttle is back options. Also liked the shuttle is back More

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When I went to visit Kia of carson Vanessa helped me with my service. The wait time was short and she was helpful my service. The wait time was short and she was helpful More

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When ever I go to Kia of Carson I always receive Excellent Customer Service without a doubt. Everyone there is friendly and welcoming . Excellent Customer Service without a doubt. Everyone there is friendly and welcoming . More

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