Vang Yang
Vang Yang at Luther Cadillac

Vang Yang | Page 16

Sales Consultant

Luther Cadillac

3500 Highway 61 North
Vadnais Heights, MN 55110

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5.0
179 Reviews
5.0

179 Reviews

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179 Reviews of Vang Yang

May 24, 2021

Dealership Rating
Employee Rating

Last time I sent in a response I was called a liar! Apparently, the person forgets about emails, texts and phone calls dates and times. I again came to Luther thinking I was going to be treated well w More

by SHANOB1040
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alix Moise, Riley Titus , Heather Bissell, Austin Cook, Cali Henry, Will Isaacson, Scott Smith, Nick Wagner

Jun 02, 2021

Luther Cadillac responded

We are sorry for your most recent experience here at Luther Cadillac. Your review was not very specific as to what happened. If you would like to discuss the situation further and work towards a resolution, please give me a call directly at 651-209-2633. My name is Bryan and I'm one of the sales managers here at Luther Cadillac. I look forward to hearing from you.

Jun 11, 2021

Luther Cadillac responded

We are again sorry for your recent purchase and experience here at Luther Cadillac. I'm not sure what you are asking for or how what we can work on to improve. Again, I will leave my name and phone number for you to call directly so we can discuss an amicable resolution. My name is Bryan, my direct line is 651-209-2633. I look forward to hearing from you. Thank you.

Jun 09, 2021

SHANOB1040 responded

Let me give you a brief outline of the time frame here: Called Heather, sales person during my interaction with Wally McCarthy, where I bought two (2) cars and referred a friend on April 23, 2021. Heather told me to contact a Daniel Haspert(sp). Upon getting to Luther a salesperson named Joseph and not Daniel Haspert, showed me the 2019 Buick and I took it for a test drive. On my return we discussed the cigarette smoke order and he stated he would have the vehicle cleaned and I wouldn’t notice the smell – which I believed. On April 26, Joseph sent me a video of the 2019 Buick and I was to come in with my trade. On April 27, Joseph texted and wrote if I was to come in to “Value my Trade”. I texted back the three (3) things he and I discussed. 1. Smoke smell, 2. Alignment and 3. Lowest price out the door for the 2019 Buick. He texted back that they (Luther) would take of the smoke smell and alignment, On April 28, I stopped at Luther with my trade in vehicle. On April 29, I completed the deal and signed all the paperwork being assured that the person who was to clean the car would get a hold of me. On May 1, I texted Joseph and informed him I had not heard from the cleaning guy. May 3, Joseph texted that his manager was calling the cleaning guy as according to the text the cleaning guy doesn’t work on Saturday, which is odd as it is the cleaning guys second job. May 3, Joseph texted that they reached the cleaning guy and he will call me – two (2) weeks after I first test drove the vehicle! May 7, the cleaning guy cleaned the vehicle. May 8, I texted Joseph and requested new floor mats on the cleaning guys suggestion as he thought that Luther would replace the floor mats. I texted Joseph back and forth and he texted that his manager stated that I can purchase at cost. Which I declined considering the time frame and the two (2) weeks it took to get the car cleaned, along with me replacing the Cabin Filter at a cost of $67.48. Now compare what was written by a representative from Luther: Luther Cadillac responded PUBLICLY on 5/14/21 12:12 PM

May 23, 2021

Dealership Rating
Employee Rating

Vang put the plates on my new XT5 for me. So nice to know that they are on securely. Really like driving my new car. More

by ats2015
Recommend Dealer
Yes

May 19, 2021

Dealership Rating
Employee Rating

Great service. Every one I have dealt with has been very accommodating. Vang, my salesman was especially helpful. There was never any hard sale, like you find in so many other dealorships. More

by TNRMEYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 18, 2021

Dealership Rating
Employee Rating

It was great! The customer service was really good as well. They tried their best to find everything suitable for you. They worked every step with you as well so you don't make mistakes if it's your firs More

by PHIAYANG0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman

May 09, 2021

Dealership Rating
Employee Rating

Good services nice people,fast services Exelente price love my new Cadillac Thanks for all people work in Cadillac Dealer thanks for clean my car More

by SALSAYBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alix Moise, Riley Titus , Heather Bissell, Austin Cook, Dan Haspert, Cali Henry, Will Isaacson, Scott Smith, Nick Wagner

May 06, 2021

Dealership Rating
Employee Rating

Installed new mud flaps on my vehicle, once they got the right ones went good, Friendly service department and Vang kept me informed about the wrong part and getting the right one . More

by STEVEBECKEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

May 03, 2021

Dealership Rating
Employee Rating

I had some after purchase products put on the car. Jeff was very helpful with setting up the appointment and making sure that I had a loaner to drive while the work was being done. More

by MSRDHDLBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Haspert

May 01, 2021

Dealership Rating
Employee Rating

Bought an XT5 and Vang made me feel like he was looking out for my interests. He was empathetic, not pushy and made the experience a very good one! More

by ats2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 27, 2021

Dealership Rating
Employee Rating

Sales Could of been more prepared for buying vehicle, had a scheduled time to pickup new vehicle and took over 3 hours. Paper work showed have been completed before pick up time. More

by STEVEBECKEN
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

April 25, 2021

Dealership Rating
Employee Rating

Vang Yang went out of his way to find the perfect Cadillac XT6 for us! He also did a wonderful job showing all the features of the vehicle. It took a little too long to complete the purchase with th More

by STEVEBECKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Port

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