Vang Yang
Vang Yang at Luther Cadillac

Vang Yang | Page 7

Sales Consultant

Luther Cadillac

3500 Highway 61 North
Vadnais Heights, MN 55110

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5.0
178 Reviews
5.0

178 Reviews

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178 Reviews of Vang Yang

May 15, 2023

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Employee Rating

Good experience overall. However I am disappointed that I bought a vehicle that reeked of cigarette smoke and the manager refuses to replace the mats. Vang Yang had someone d More

by maritaglasgow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2023

Luther Cadillac responded

Hello Marita, Thank you for taking the time to write a review about your recent purchase experience. We are sorry for any miscommunication on the mats, we want you to be happy with the new purchase and Vang has been instructed to go ahead and get those mats replaced asap. Thank you for the business and we look forward to working with you in the future. Bryan 651-636-6060

April 14, 2023

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Employee Rating

Service was great, the new nav /radio was ordered and came in very fast. They came to the to pick up suv and fixed it very quickly More

by disabled.usmc
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman , Dan Haspert, Chad Port, Maimee Vang

April 07, 2023

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Vang was the best salesperson, he was attentive and curious help with all installations, ordered matts for us More

by kathy.schroeder
Service Price Transparency
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Recommend Dealer
Yes

April 06, 2023

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The sales person continued to make multiple promises he couldn't keep and in my opinion, I think it was old school sales tactics. When we came I'm to sign and purchase the vehicle after making a down payme More

by B.M.BENSON
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: The only pleasant person was the younger woman at the service desk. I dont remember her name, but I would rate her a 5 star.

Apr 07, 2023

Luther Cadillac responded

B.M. Benson, My name is Bryan and I'm one of the sales managers here at Luther Cadillac. Thank you for taking the time to share your experience. I'm sorry you feel "old school tactics" were used. I've spoken with the sales consultant and other managers involved. At times the vehicle buying process can seem confusing and has many moving parts. In this situation you contacted us about the van, we set an appointment for you to see and test drive, you took the vehicle to your own mechanic and had it independently inspected, you mentioned the issues he found. At that time the negotiation process started. We discounted the vehicle and gave you the opportunity to fix yourself-you informed us that would not work so we agreed to fix the issues and you agreed to purchase the vehicle at that point. The vehicle was detailed and cleaned for you, you mentioned it was not acceptable so we sent it out to another professional detail company and was recleaned. When you met with the finance manager he provided all required paperwork at time of delivery in addition to a copy of the carfax for you. We followed our process and went above and beyond by offering to deliver the vehicle for your convenience. I invite you to give me a call and we can talk about your experience. You can reach me directly at 651-209-2633. Thank you for the business and I look forward to speaking with you.

Apr 07, 2023

B.M.BENSON responded

Thanks for your response, i was never once confused with the "moving parts" of the sales process. I was told the vehicle could not be discounted at all by the sales person and he could only fix issues that could be considered a safety issue. He agreed the unfunctional door lock and the broken gas door were considered saftey issues and could be fixed as our agreement along with getting the vehicle detailed. I agreed and gave my credit card info as a down payment while the items were fixed and the vehicle detailed. Almost a week and a half later I arrived to pick the vehicle up only to find the interior partially wiped down, but definitly not detailed. Again more promises were made that could not be kept, but we decided to move forward with the purchase. The finance manager was obvioisly irritated that he had to waste his time with us, was very short with his comments and did not want to make copies of forms that we signed. You did agree to deliver the vehicle, however we should have never been in that position to begin with. I dont know what calling to have a conversation about my experience would accomplish, i just know my future business will not be with Luther Cadillac of Roseville. Best wishes in the future and i hope this experience can be used to improve future experiences for others.

April 02, 2023

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He handle everything professionally and he has a great costumer relationship,I appreciate all the time spent during the purchase of the vehicle More

by fatkay4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman

March 27, 2023

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Very easy and excellent to buy from. The GPS didn't in my used SUV, they ordered. A whole new system to replace it with. More

by disabled.usmc
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman , Dan Haspert, Chad Port, Maimee Vang

March 17, 2023

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They treated me like family. I couldn’t be happier how they treated me and answered all of my questions. More

by kizy1778
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alix Moise, Riley Titus, Bryan Stoppelman , Heather Bissell, Austin Cook, Dan Haspert, Will Isaacson, Scott Smith, Nick Wagner

March 11, 2023

Dealership Rating
Employee Rating

Very nice salesman, got map reading disk error, 100% disabled war vet with trumatic brain injury so really need the nav system. Bought car on Friday and who knows when I will get it. Service department More

by disabled.usmc
Sales Price Transparency
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Heather Bissell, Austin Cook, Dan Haspert

Mar 13, 2023

Luther Cadillac responded

My name is Bryan and I'm one of the sales managers here at Luther Cadillac. We are sorry for the confusion on the purchase, we wanted to get the vehicle fixed and the Nav system up and running for you. Our service department is working on diagnosing the issue and have been in contact with you today. We will try to see if a new disc will fix the problem and if not a new nav unit will be ordered. I hope this has been helpful, and again thank you for your purchase. If you have any further questions please call me directly at 651-209-2633. Thank you! Bryan

March 10, 2023

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Employee Rating

Great customer service. No high pressure sales. Just listen to my needs and responded Thanks More

by BOLDTJUL2334
Service Price Transparency
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Recommend Dealer
Yes

March 08, 2023

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Really enjoyed our purchasing experience and love our Escalade so far! Thank you Luther Cadillac More

by akimbrough1124
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Stoppelman , Chad Port

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