Vann Avirett

Customer Service Driven!!!!! After years of dealing with Wallace Nissan. I have always been overwhelmed with the level of caring and detail taken during purchasing and servicing After years of dealing with Wallace Nissan. I have always been overwhelmed with the level of caring and detail taken during purchasing and servicing of my vehicles. I have been treated like part of the family. I highly recommend them in all aspects of automotive ownership. More

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Lies and More Lies I have a 2009 Nissan Rouge. I purchased it new at Wallace. I have always had it serviced at Wallace. I took the car in for service in March, 2018. I I have a 2009 Nissan Rouge. I purchased it new at Wallace. I have always had it serviced at Wallace. I took the car in for service in March, 2018. I told them I had a leak on the driver's side. They told me the axel boot on the passenger side was busted and I needed a new axel. I trusted the dealership and had the repair done costing approx. $750. A few months later, my car was still leaking in the same spot. So, I took it back. Was told it was residual grease. A few months later, it was still leaking in the same spot. Was told the same thing and given a free oil change. On 12/20 I took it back for service and told them there was still a leak. This time, while in the waiting lounge, I was told the transfer case was leaking oil, and it would be $1,150 plus tax and an 8-hour repair. When I checked out, I was told if the transfer case were to go dry, it would lock the engine up, and the repair would be a 2 day job. After I got home, I had more questions. So I called the service manager, Janice Malcom. She told me that the seal between the transfer case and the transmission was leaking and the car was leaking transmission fluid. I felt my car was unsafe for my 2 children to ride in. Since the technician said the car was leaking oil from the transfer case, and the service manager said it was a seal leaking transmission fluid, it raised a red flag. We reached out for a second opinion and talked with multiple mechanics. My Rogue is Front Wheel Drive and does not even have a transfer case. The leak was coming from an axel seal. The same axel that Wallace replaced. The leak has been in the same spot since March 2018. I seriously doubt that my car ever needed a new axel since it didn't fix or change the leak. More

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Purchasing a new car can be hassle free. We experienced no problems while deciding on a car to meet our needs. Our sales person was eager to answer any questions that we had and explain any d We experienced no problems while deciding on a car to meet our needs. Our sales person was eager to answer any questions that we had and explain any differences. All the different departments were quick and efficient to work with. The dealership provided a good and informative overview of their operation for all departments and benefits available to their customers. Great people to do business with. More

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5 star experience We went in looking for a used car but Stephanie and Jody worked hard to save us money and put us in a new Nissan Versa with a cheaper payment and bett We went in looking for a used car but Stephanie and Jody worked hard to save us money and put us in a new Nissan Versa with a cheaper payment and better warranty than a used car! They cared more re about putting us in something that for our need and budget versus the amount of profit they would make! Was impressed that Vann thanked us for visiting and made sure we were taken care of. More

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Great experience! When I decided to purchase a new vehicle, I was dreading the car buying experience because of previous encounters with other dealerships. Wallace Niss When I decided to purchase a new vehicle, I was dreading the car buying experience because of previous encounters with other dealerships. Wallace Nissan changed my outlook on the car buying experience. They were professional, courteous and seemingly honest! They made the process quick and painless and I’m very happy with my Maxima! Would highly recommend the dealership and Jim McCoy!! More

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A Great Experience This is the first car I had brought since 2006, so I was a little nervous about purchasing one. When I was greeted by Gabriel VanNoy he made me fe This is the first car I had brought since 2006, so I was a little nervous about purchasing one. When I was greeted by Gabriel VanNoy he made me feel at ease. I told him what I was looking for and what I don't really want. He showed me a 2017 Rogue and I brought it. Everyone at the dealership made this process so easy for me. I like to thank everyone for the way I was treated with respect and honesty. Gabriel help me so much for showing me about the car and a lot of things has changed since 2006. More

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Never had a dealership treat us so nice This dealership from salesman Jamie Wallen to the owner, even the financial department treated us better than any dealership I have ever dealt with. I This dealership from salesman Jamie Wallen to the owner, even the financial department treated us better than any dealership I have ever dealt with. I love my Rogue and my husband just got a Titan platinum and he absolutely loves it. I highly recommend this dealership . Go see Jamie Wallen and tell him Debbie Brooks sent you!! More

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Excellent Service!!!! Joe Barrett was awesome. We have tried to deal with other places, but Joe was able to get my husband in a truck he wanted. I give this place 10 stars Joe Barrett was awesome. We have tried to deal with other places, but Joe was able to get my husband in a truck he wanted. I give this place 10 stars if I could!!!! More

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Purchase This was our first experience at this dealership. Very pleased and had excellent service from Joe Barrett, courteous and knowledgeable. The dealership This was our first experience at this dealership. Very pleased and had excellent service from Joe Barrett, courteous and knowledgeable. The dealership was very friendly and accommodating. More

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