Vaughn Reese

I took my vehicle on April 30th for noise and heating issue. I dropped it off at 9.30 as per the appointment provided. Did not hear back till 3.30 and the advisor indicated that brake rotor and pads need issue. I dropped it off at 9.30 as per the appointment provided. Did not hear back till 3.30 and the advisor indicated that brake rotor and pads needs to be changed along with a coolant flush for a heating issue. He indicated that it was too late in the day to have this completed so I had to wait till next day. In the past (I bought my vehicle here in 2012 and had been servicing it ever since at Scott) these things are typically done the same day especially when you drop off the vehicle early in the day. Now after I picked up the vehicle and came home I still notice the noise issue is not resolved (I spent $2000+ as well) . I called back and the scheduling person said they cant take a look till Tuesday (May 5th) and that I have to drop it off again. I had to contact customer service manager to get me on Monday. I dropped off the vehicle today at 9.00 am and later I get a message from advisor that my car will not be looked at today and will need to wait till tomorrow. I am really disappointed and frustrated with the whole situation. First I had to leave my vehicle overnight and still issue is not resolved. I call back and they say I have to wait till Tuesday and may have to leave it again. I had to contact the customer service manager to get me in today and now they say it will need to be looked at tomorrow. The car has been in the shop for 4 days for a brake and heating issue. . This has never been my experience at Scott but look like the standards have gone down. I had plans for the weekend that I had to change due to the issue not being resolved, now I have to make alternate plans for doctor appointment tomorrow. that I need my car for. I don't understand why they have appointments and still cant look at the vehicle on that day. Very, very disappointing. More

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Tires were not rotated properly. Was charged for five quarts of oil, when only four was needed. For four-wheel alignment only one measurement, out of twelve, was out of tolerance. Af Was charged for five quarts of oil, when only four was needed. For four-wheel alignment only one measurement, out of twelve, was out of tolerance. After alignment the same measurement did not change. It was still out of tolerance. More

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Used Express Service for oil change. Very short wait for srevicing. Vaughn went over inspection results. Explanation was cleat and complete Very short wait for srevicing. Vaughn went over inspection results. Explanation was cleat and complete More

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Just bought my third vehicle from Scott. Allen was a pleasure to deal with. Scott has truly earned my trust. Allen was a pleasure to deal with. Scott has truly earned my trust. More

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Vaughn the service advisor is always fantastic to work with . He’s friendly and efficient and he always goes the extra mile to make sure I get great service. with . He’s friendly and efficient and he always goes the extra mile to make sure I get great service. More

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I was very delighted with my recent service at Scott Honda. My advisor Vaughn Reese exhibited friendliness, expertise, and ensured my comfort throughout the entire visit. I was impressed by his professi Honda. My advisor Vaughn Reese exhibited friendliness, expertise, and ensured my comfort throughout the entire visit. I was impressed by his professionalism, and overall service was exceptional. I would definitely recommend to friends and family the ambiance felt very inviting and comfortable. More

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Great experience. I have I have been dealing with Scott Honda. For some years now and have always had a pleasant experience. And I will continue that for the future. I have I have been dealing with Scott Honda. For some years now and have always had a pleasant experience. And I will continue that for the future. More

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Scott Honda service is great they do awesome job in taking care of cars and customers. They do excellent job every time I recommend taking care of cars and customers. They do excellent job every time I recommend More

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Vaughn of Scott Honda did a very professional job of keeping me totally informed during my visit for inspection. Extremely satisfied. keeping me totally informed during my visit for inspection. Extremely satisfied. More

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I was provided with excellent courteous service. Vaughn was very professional and pleasant. I appreciated the courtesy ride to work. Vaughn was very professional and pleasant. I appreciated the courtesy ride to work. More

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