"On Monday, July 26th I financed a 2019 Jeep Wrangler...."
On Monday, July 26th I financed a 2019 Jeep Wrangler. This deal was made through your salesman, Mitch. Upon taking possession of the vehicle, I discovered that it was not only uninspected and unserviced by your team-- key features were also non-functional due to being completely broken.
I asked Mitch to show myself and my partner how to remove the rag top-- he stated he didn't know how and that he would ask someone from the garage to help. He came back once papers were signed and advised that no one was available to show me and that I can just 'youtube' it.
I entered the vehicle to drive off the lot and noticed the change oil light was on and that the inspections and emissions had expired in June. I went back into the dealership to speak with Mitch about this and he stated that the garage just didn't put the stickers on and I can come back tomorrow and that it had been inspected.
Once the vehicle was at my home, I attempted to remove the ragtop and discovered the top rails that permit the top to slide were completely broken off. I took pictures of the damage and found the pieces wedged partly under the back seat.
I returned this vehicle the next day and spoke with the service manager who stated that no, the car hadn't been inspected when it was sold.
This is remarkably concerning and when my partner and I came back to speak with the service manager and Mitch we received a plethora of excuses in regard to this matter, one being that it was a combination of a new salesman and sales manager that lead to this occurring-- but I'm well aware that Mitch worked for Day Subaru prior to starting his career at this dealership. I also feel like I have been lied to about the safety and condition this Jeep is in. I sincerely hope that South Hills Jeep Chrysler Dodge does not practice selling/financing uninspected vehicles and that your staff is well aware of what Pennsylvania law requires of road-worthy vehicles.
When I emailed my concern to general manager Bill Winter on August 7th, I received no reply.
I love my new Jeep but my experience with South Hill Jeep has been terrible and I would not only never want to return there but would actively deter any friends, family, or acquaintances from shopping there.
"Very nice people very hard working and got us a very nice..."
Very nice people very hard working and got us a very nice car even when the bank said no they never stopped working to get up the car
"Great Experience. Very thorough and answered all of our..."
Great Experience. Very thorough and answered all of our questions and made the process very easy. We would definitely return in the future if we need another vehicle.
"The dealership was amazing!! Everyone was friendly and..."
The dealership was amazing!! Everyone was friendly and very helpful. I felt like Garrett went above and beyond to help me! I had limited time to work with him and he made everything happen a smoothly as possible.
"The service department at south hills Chrysler always..."
The service department at south hills Chrysler always goes above and beyond! I highly recommend them for anyone who is in need of service on there vehicle!
"My salesman Dave was terrific! He took his time with me..."
My salesman Dave was terrific! He took his time with me and answered any questions I had. He has been very helpful to me in understanding the new devices on my car.
"Good price on the 2019 Tacoma I bought but a lower price..."
Good price on the 2019 Tacoma I bought but a lower price than what I expected on my trade in. My new truck was washed on the outside but not detailed on the inside. The dealership offered me a free cleanup for
"Great service. Outstanding service . Great people. Keep..."
Great service. Outstanding service . Great people. Keep it like that highly recommended. Will come back again. They are all great employees. Perfect cars. Great quality
"There are .7 Jeeps in my family. All bought at South..."
There are .7 Jeeps in my family. All bought at South Hills. I think it’s safe to say we’ve been pleased with the relationship.
"Easy transaction and this was not the first Dealership..."
Easy transaction and this was not the first Dealership that we went to. Worked in a timely manner from start to finish. From the test drive to walking out the door, our treatment was exemplary!
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