Veron Liburd | Page 10

Service Rep was Exceptional I had been in Brandon Honda on Monday for service. Two days later on July 8, my car would not start. I spoke with Alica and was provided information I had been in Brandon Honda on Monday for service. Two days later on July 8, my car would not start. I spoke with Alica and was provided information on what to do. She was knowledgeable and provided accurate information. Tow truck driver told me it had to be the battery after charging the battery and the car started. I drove my car to Brandon Honda rather than having it towed. My service rep was Vernon Liburd. He was attentive, knowledgeable and professional. He was on “top” of service to my vehicle. He advised me several times while I waited. One of the best service reps I have had. New battery and wash and I was on my way. More

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Everyone was very helpful and attentive. I felt like each associate throughout each step of the buy process was careful to explain in detail all the options available to me without feeling too pressured. Th associate throughout each step of the buy process was careful to explain in detail all the options available to me without feeling too pressured. The facility was clean and accommodating. More

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Having recently leased a new Civic and being asked to give an all positive review for their follow-up survey, even if their was an issue, I was very unhappy with a subsequent experience. Turns out th give an all positive review for their follow-up survey, even if their was an issue, I was very unhappy with a subsequent experience. Turns out there is a feature controlled by the keyfob to unroll ALL of your windows... Remotely. I was not given this info and while visiting my elderly parents, so if my windows unrolled during a thunderstorm. My car was soaked. Keys had been in my pocket, in the house. Called dealership (app doesn't work properly) and my salesman said to come straight in. He would arrange for a loaner while they figured things out. My daughter and I sat in wet clothes waiting on the tech who said he'd check into the loaner. I asked for manager after 30minutes. They start to get us a loaner when the tech said my car is done. It was the keyfob. I ask if they dried it out and he said, "I don't know." Long story short, 4 days later, after a lot of conversation and a trip back to the dealership, they agreed Honda should have designed a way to disable this feature. If you're keyfob is sensitive, you just have to live with the issue. My new car smell is now very wet, old, upholstery. They agreed they messed up. Commination with and from the dealership was totally lacking. So.... When I didn't agree to give a good review of my experience, Simone from the dealership called and offered me... Ta da.... A free oil change. If you aren't aware of the open all windows remotely feature, call your dealership and let them explain. Don't get caught in the rain and many Honda Owners have! More

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First visit to complete the 3500 mile maintenance I did not rate Vernon, because we did not deal with him yesterday. He handled a previous visit. Tyler received 5 stars because he did everything I did not rate Vernon, because we did not deal with him yesterday. He handled a previous visit. Tyler received 5 stars because he did everything right. Even went above and beyond to refresh my memory with regard to using many of the "perks" on my vehicle. More

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We are happy with our CRV. Great costumer service on the day of our car purchase as well as every service visit since then. I highly recommend Brandon Honda! day of our car purchase as well as every service visit since then. I highly recommend Brandon Honda! More

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I believe that in order for a place to be great, they must provide great service. Thanks, Dam, Veron, Mr. Marazzi for everything you’ve done must provide great service. Thanks, Dam, Veron, Mr. Marazzi for everything you’ve done More

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We have been buying and having our vehicles serviced at Brandon Honda for 12 years. Very satisfied! This is by far the best auto dealership we have ever dealt with. Brandon Honda for 12 years. Very satisfied! This is by far the best auto dealership we have ever dealt with. More

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Very Pleasant experience! I went tot the dealer to repair a flat tire. The service team was very courteous and helpful. The tire was covered under a tire hazard warranty and no I went tot the dealer to repair a flat tire. The service team was very courteous and helpful. The tire was covered under a tire hazard warranty and no cost to me. I got my oil changed why I was there as well. Always feel welcomed at Brandon Honda. More

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Excellent service Everything met my expectations. One problem I have is not with the service but with the owners manual and the online service the manual referenced co Everything met my expectations. One problem I have is not with the service but with the owners manual and the online service the manual referenced concerning the vehicle serial number that I didn’t need to reactivate my information control center. More

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Veronica Liburd were very helpful and courteous. He even sanitized the parts that they hold. I will definitely come back again for service at this location. sanitized the parts that they hold. I will definitely come back again for service at this location. More

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