Vicky King | Page 14

Vicky King was attentive to me as a customer, she did a good job. But service took a long time for oil and tire rotation 3 hour wait good job. But service took a long time for oil and tire rotation 3 hour wait More

by ritchiesheriff Verified Customer Verified Customer

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Service was prompt. Employees were friendly, polite, and very knowledgeable. I felt my car was in professional hands. Employees were friendly, polite, and very knowledgeable. I felt my car was in professional hands. More

by mttenney Verified Customer Verified Customer

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I will never take my vehicle back to Mountaineer Honda ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Pa ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Passport in for my free oil change and was surprised with the information that it was time to do a bunch of other stuff to the car that cost me around $535. It would have been nice to know that before I showed up that morning. I told them that the rotors seemed warped and the vehicle only had 14,000 miles on it. They looked at it while they rotated the tires and informed me that all 4 rotors had hot spots on them. I was then told that it was my fault and the warranty didn’t cover my bad braking habits. I am a very good driver with no tickets and I teach a course to special ed teenagers to help them pass their permit test. I think I know how to drive. I googled reasons why rotors would have hot spots at 14,000 miles and there were many reasons and only one of them was riding the brakes. I did get a call the next week day from the service dept checking on my service and I told them I wasn’t happy. I was then called by the manager of the service dept. He informed me I could have hit a pothole and messed up all four rotors. I didn’t. He did say he would change the rotors for free but I’m not going to bring the car back there, ever. I don’t trust them. How do I know they will change them? How do I know the next rotors won’t be junk like the first batch? Honestly, there is a dealer we’ve dealt with many times that has never done us wrong, who’s service dept has never done us wrong either, but I don’t want a Dodge. More

by mmriscin Verified Customer Verified Customer

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Have someone there to take you to the mall or home if you live close by so you do not have to set there all day. Very clean. Very pleasant. We are on our 5rh Honda. live close by so you do not have to set there all day. Very clean. Very pleasant. We are on our 5rh Honda. More

by JUSTDISPATCHN4U Verified Customer Verified Customer

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Good job! ! People were attentive. I feel comfortable there Restroom was in great shape clean and orderly. ! People were attentive. I feel comfortable there Restroom was in great shape clean and orderly. More

by bumble48 Verified Customer Verified Customer

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Service was prompt and employees were knowledgeable and courteous. My 2025 CR-V was serviced for the recall. courteous. My 2025 CR-V was serviced for the recall. More

by MARYEHANEY Verified Customer Verified Customer

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Excellent service , friendly, very professional I will always take my Ridgeline to Mt Honda service always take my Ridgeline to Mt Honda service More

by doublebassjack Verified Customer Verified Customer

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The wait was rather long but Vicki did a great job taking care of us. care of us. More

by beckyrbaldwin Verified Customer Verified Customer

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I have had a lot of problems with my Honda Ridgeline and it has been a frustrating experience. Mountaineer Honda has been working with me and I now believe, thanks to the Service Manager that they have my it has been a frustrating experience. Mountaineer Honda has been working with me and I now believe, thanks to the Service Manager that they have my best interest at hand. Everyone that I have talked to that has owned a Honda, absolutely love them, I just want to love mine too. Mine must of just been one of the thousands that did not get the full attention that it deserved when it was being built, but Mountaineer Honda is working with me to correct those deficiencies and I thank them and it is much appreciated. More

by knauff.kenneth Verified Customer Verified Customer

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Everything was great. No complains, excellent customer service and attention to detail thanks so much No complains, excellent customer service and attention to detail thanks so much More

by kayleylongwell Verified Customer Verified Customer

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