Vicky King | Page 20

Vicky was very friendly and efficient. She answered all my questions and reviewed all the details about my service and what might be due per mileage for the next service in the fall. She She answered all my questions and reviewed all the details about my service and what might be due per mileage for the next service in the fall. She was very polite and pleasant. My wait time was reasonable for the service. More

by cwdavenport Verified Customer Verified Customer

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Very quick & easy process. Was done in a timely manner. Vicky was a great associate. Was done in a timely manner. Vicky was a great associate. More

by jennifermetheny84 Verified Customer Verified Customer

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Great service. Friendly! Helpful! The repair was completed quickly and smooth repair. Very considerate staff. Friendly! Helpful! The repair was completed quickly and smooth repair. Very considerate staff. More

by retmartin Verified Customer Verified Customer

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Had my oil changed Work was done on time and had it ready for me Very good service ready for me Very good service More

by CDOLLY Verified Customer Verified Customer

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Excellent service as always. They always take care of me and I will continue to bring my vehicles here! They always take care of me and I will continue to bring my vehicles here! More

by abmv24 Verified Customer Verified Customer

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Vicky King was attentive to me as a customer, she did a good job. But service took a long time for oil and tire rotation 3 hour wait good job. But service took a long time for oil and tire rotation 3 hour wait More

by ritchiesheriff Verified Customer Verified Customer

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Service was prompt. Employees were friendly, polite, and very knowledgeable. I felt my car was in professional hands. Employees were friendly, polite, and very knowledgeable. I felt my car was in professional hands. More

by mttenney Verified Customer Verified Customer

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I will never take my vehicle back to Mountaineer Honda ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Pa ever again. If I need warranty work or recall work I will go to the Honda dealership in Morgantown. I no longer trust Mountaineer Honda. I took my Passport in for my free oil change and was surprised with the information that it was time to do a bunch of other stuff to the car that cost me around $535. It would have been nice to know that before I showed up that morning. I told them that the rotors seemed warped and the vehicle only had 14,000 miles on it. They looked at it while they rotated the tires and informed me that all 4 rotors had hot spots on them. I was then told that it was my fault and the warranty didn’t cover my bad braking habits. I am a very good driver with no tickets and I teach a course to special ed teenagers to help them pass their permit test. I think I know how to drive. I googled reasons why rotors would have hot spots at 14,000 miles and there were many reasons and only one of them was riding the brakes. I did get a call the next week day from the service dept checking on my service and I told them I wasn’t happy. I was then called by the manager of the service dept. He informed me I could have hit a pothole and messed up all four rotors. I didn’t. He did say he would change the rotors for free but I’m not going to bring the car back there, ever. I don’t trust them. How do I know they will change them? How do I know the next rotors won’t be junk like the first batch? Honestly, there is a dealer we’ve dealt with many times that has never done us wrong, who’s service dept has never done us wrong either, but I don’t want a Dodge. More

by mmriscin Verified Customer Verified Customer

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Have someone there to take you to the mall or home if you live close by so you do not have to set there all day. Very clean. Very pleasant. We are on our 5rh Honda. live close by so you do not have to set there all day. Very clean. Very pleasant. We are on our 5rh Honda. More

by JUSTDISPATCHN4U Verified Customer Verified Customer

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Good job! ! People were attentive. I feel comfortable there Restroom was in great shape clean and orderly. ! People were attentive. I feel comfortable there Restroom was in great shape clean and orderly. More

by bumble48 Verified Customer Verified Customer

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