Victor Giamanco

If I could choose negative -10 stars I would . . TERRIBLE would be a step up for their service department , I recently brought my 2021 GLE 53 AMG in for some software updates , and figured I woul . TERRIBLE would be a step up for their service department , I recently brought my 2021 GLE 53 AMG in for some software updates , and figured I would do a tune up while the vehicle was in for service .. Bob [ the service advisor send me a link the next day adding on $7000 more work , claiming the truck needed . Ok they got me I thought and progressed with the work , but did deny the $5000 new headlight [ not needed according to my private mechanic [ A near by Mercedes expert ] I was summoned last Monday that the truck was ready and running perfect . I left work early and departed from Newark , when I arrived I started the SUV and saw that the check eigne light was on .[ not on prior ] . How do you release an AMG like that ? Not happy I left without the truck . I was called 2 days later by Bob saying it was ready and no light on... I called to have a conversation with John the service manager 9:30 am , but told he was out at meetings ..I called again at 2:00 still out. When I arrived at 3:00 , Wow ! John magically appeared , After a brief conversation with Arrogant John , he offered me $500 off the bill .. laughable ! So I went to leave .. Guess what engine light is on ! I Then called Victor the GM who was present when I bought SUV from the old owners Contemporary Motors. Victor came over and apologized and was working on a valid solution . I left with a loaner . SUV was now guaranteed to be ready for Friday pick up .. When I called Victor he instructed me that the engine needs other parts , New coils & a emu control unit . Well yesterday that changed too , all of sudden does not need coils ... How about hiring certified mechanics that know how to work on an AMG engine He did deliver the truck to my house last night He also gave me a $2500 discount for inconvenience and hassle The Engine[ $7500 later is now sluggish ,,,AFTER A FULL TUNE UP And according to a look up on line the $2400 engine harness is covered under my CPO warranty . This is my 9th Benz ... For 10th guess where I won't be purchasing it ? More

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Very please t and Easy to deal with All the employees make your visit, very easy and pleasant make your visit, very easy and pleasant More

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Mercedes of Little Silver NJ . Great car dealership They went over and above to make the car buying experience exceptional. Salesman were very professional made the buyer very com Great car dealership They went over and above to make the car buying experience exceptional. Salesman were very professional made the buyer very comfortable worked out everything to make the buying experience a highly enjoyable one. The car was brought up to the showroom where they went over all the operations of the vehicle ! Car looked amazing stunning would be the correct word for it. Thanks for such a professional staff always put the buyer first. More

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Purchased a new Mercedes from Robert. He was great working with. Was very informative. Would highly recommend this dealer to my friends and family He was great working with. Was very informative. Would highly recommend this dealer to my friends and family More

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THE ABSOLUTE WORST CAR DEALERSHIP I've ever been to. This dealership pulled the "bait and switch" on me. Had me drive 1.5 hours away at night after they reached out to me and confirmed multiple times th This dealership pulled the "bait and switch" on me. Had me drive 1.5 hours away at night after they reached out to me and confirmed multiple times the vehicle I was coming to purchase was available, took me to the vehicle when I arrived, sat in it took videos of it and I said ill take it. Johnathan Paciello said great it yours, took me back to their office, went over pricing and paperwork for 2 hours as he went back and forth with Tucker Allocca confirming the vehicle was mine and the terms of the lease, gave me the paperwork for the car with the lease terms included and Johns writing, took my credit card and all my personal information, shook my hand and told me congratulations the car is mine and I'm getting an incredible deal on it I wont get anywhere else. My mother then tried to purchase an E-Class as well and Johnathan Paciello completely blew her and the sale off, and gave her numbers that made zero sense. He again walked away to speak with Tucker Allocca multiple times and casually came back and threw in "oh yeah by the way Caroline's car already sold" with zero remorse. His only excuse was this vehicle, which was sold 2 WEEKS PRIOR, wasn't put in the system. At least four people confirmed the availability of this vehicle for me before I came. How did they not know it was sold after hours of doing paperwork and telling me it was my car. advertising this car to the public for at least two weeks after the car sold, and then all of a sudden out of the blue they realized it was sold? No chance. They had zero intention of selling me the car. Tucker Allocca and Johnathan Paciello wouldn't look my mother or I in the face on the way out and said they would make it right first thing in the morning. Leaving in tears defeated, humiliated, and duped, My mother and I then drove home 1.5 hours in the dark without the car we came to purchase and that was sold to me. 12:30pm the next day came and went, and no one from Mercedes of Little Silver contacted me. I then called the general manager Victor Giamanco who told me he would call me back in 20 minutes. Two hours later and he never called me back. I then called him and again and he said "yeah I apologize I don't know you know they certainly should have looked in the other system and they didn't and should have done the prior to you coming." "you're 100% right you know because of what happened last night we we've adjusted our process and it's going to be marked in every system and they're going to look in the main system which they should have done they should have done prior to you coming." "doesn't help you any but it's not gonna happen again because of what happened but unfortunately most of those cars are sold." Victor Giamanco could not find me a car of the same value to make the situation right. This dealership also bounced me around between multiple employees as I was supposed to me with the other John when I arrived and never was told why he wasn't there as I spoke with him 15 minutes before I arrived and he told me he was there waiting for me. Mercedes-Benz of Little Silver and their employees actively mislead me through multiple advertisements, phone calls, emails, and text messages. They misrepresented the availability of the vehicle and failed to fulfill their obligation to sell it to the car to me. DO NOT go to this dealership as you will most likely be a victim of consumer fraud. More

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Excellent service, top notch employees, and everything you can ask for when it comes to care. you can ask for when it comes to care. More

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I recently had the pleasure of working with Rob, and I couldn’t be more impressed with the entire experience. From start to finish, the process was smooth, transparent, and stress-free. The team was knowl couldn’t be more impressed with the entire experience. From start to finish, the process was smooth, transparent, and stress-free. The team was knowledgeable, courteous, and went above and beyond to ensure I found the perfect vehicle to fit my needs. Rob was patient, answering all of my questions and offering helpful insights without any pressure. The dealership itself was clean, well-organized, and welcoming. They took the time to make sure I understood all the features of my new car and even followed up after the purchase to ensure everything was going well. I highly recommend Little Silver Mercedes-Benz dealer to anyone in the market for a new or used vehicle. The service was excellent, and I felt like a valued customer throughout the entire process! More

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