Victor Melgarejo

Had a great experience with Victor, however, I feel like Tania in Finance was deceptive. After telling her "no" several times to adding a warranty package, my husband left the room for a few minutes to empt Tania in Finance was deceptive. After telling her "no" several times to adding a warranty package, my husband left the room for a few minutes to empty out the car we were trading in. While he was gone, Tania told me that she would be able to get me the warranty package for free. I questioned her, but was assured that the warranty was free. After getting home and reviewing my contract, Tania charged me $1750 for the "free" coverage. I feel like Tania took advantage of me the moment she had me alone in the room with her. I returned back to the dealership days later to get this refunded, and dealt with Jordan at that time. Jordan listened to the issue, and was helpful in directing me how to cancel the warranty. Other than the deceptive financing practiced by Tania, I had a great experience at this dealership. More

by EMILYTERESANELSON Verified Customer Verified Customer

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The absolute best experience I've ever had buying a vehicle. I'm 70 and have bought many. vehicle. I'm 70 and have bought many. More

by DBEWING12 Verified Customer Verified Customer

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I feel I had great communication though the whole process! When Igor to the dealership they ran me though the process quickly! process! When Igor to the dealership they ran me though the process quickly! More

by THOMASQUILTY Verified Customer Verified Customer

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My car had several issues after delivery. . it's back in service now I wish they did a better job at checking everything before delivery . it's back in service now I wish they did a better job at checking everything before delivery More

by RARAMEEZ Verified Customer Verified Customer

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Very clear process that showed all purchase details. ..but still with what felt like a white glove level of service ..but still with what felt like a white glove level of service More

by DEJUANPINKNEY Verified Customer Verified Customer

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Victor was very knowledgeable of the Cadillac brand, extremely helpful, respectful, and kind. Victor also asked questions about me, my lifestyle, and what is best suited for me, and did not force a sale extremely helpful, respectful, and kind. Victor also asked questions about me, my lifestyle, and what is best suited for me, and did not force a sale. He worked hard for a good price and earned my business. More

by stromgrenc Verified Customer Verified Customer

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Great people, little paperwork, in and out Great customer service, happy faces, beautiful cars Low prices service, happy faces, beautiful cars Low prices More

by EC.REYNOLDS2007 Verified Customer Verified Customer

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I explained what I wanted and victor got it for us. It was quick and straightforward It was quick and straightforward More

by JEFFERY.J.PUSTEJOVSKY Verified Customer Verified Customer

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Victor was very easy to work with. He was upfront about what vehicles he had available and made the decision easy. I shopped many luxury vehicle that same day and he was the only one t He was upfront about what vehicles he had available and made the decision easy. I shopped many luxury vehicle that same day and he was the only one to approach me on the lot. Thank you Victor for getting me into my first Cadillac. More

by TMPULVER80 Verified Customer Verified Customer

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Incredible service, credible sales experience. 10/10 Dealing with Victor was a world-class experience, and he really made us feel like family! 10/10 Dealing with Victor was a world-class experience, and he really made us feel like family! More

by MBBUGBEE Verified Customer Verified Customer

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