Very professional.
Made the experience effortless. Didn’t have to go back and forth just got in and out.
Made the experience effortless. Didn’t have to go back and forth just got in and out.
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by chaseperry120
Verified Customer
Verified Customer
May 01, 2026 -
Crest Cadillac responded
We are delighted to hear about your smooth experience with us. Your feedback about our team's professionalism means so much to us. We're thrilled that we could make your visit efficient and straightforward, allowing you to complete everything you needed without any hassle. Thank you for choosing Crest Cadillac and for sharing your positive experience.
This was our first experience with Crest Cadillac.
Victor, Bret and Dean made it a seamless experience. We traveled 6.5 hours to Crest Cadillac and our experience was awesome!
Victor, Bret and Dean made it a seamless experience. We traveled 6.5 hours to Crest Cadillac and our experience was awesome!
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by Kaelyn Diaz
Verified Customer
Verified Customer
Other Employees Tagged:
Bret Bonin
, Dean in Finance
Apr 27, 2026 -
Crest Cadillac responded
Thank you for your wonderful feedback, Kaelyn! We are absolutely thrilled to hear about your fantastic first experience with Crest Cadillac. It means so much to us that Victor, Bret, and Dean were able to make your visit smooth and enjoyable. We truly appreciate that you chose to travel such a distance to visit us, and we're delighted that the journey was worthwhile. Your positive experience reflects our commitment to providing exceptional service to every customer who walks through our doors. We look forward to serving you again in the future!
They have a very professional team, dedicated to customer
satisfaction. They went above and beyond for us.
satisfaction. They went above and beyond for us.
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by PIEPERAB
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad you had a positive experience and appreciate your recognition of the team’s effort. We look forward to seeing you again.
Caleb and Victor aways do a fantastic job for us!
Crest Cadillac is definitely the place to buy!
Crest Cadillac is definitely the place to buy!
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by Geostrong
Verified Customer
Verified Customer
Apr 13, 2026 -
Crest Cadillac responded
We are thrilled to hear about your wonderful experience with our team! Caleb and Victor consistently deliver exceptional service, and it means so much to know they have taken such great care of you. Your confidence in choosing us as your go-to destination truly makes our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.
Great We contacted Victor directly since we had a great
experience with him when leasing our last vehicle.
experience with him when leasing our last vehicle.
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by JP
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Apr 13, 2026 -
Crest Cadillac responded
We are grateful to hear about your wonderful experience with our team. It's truly heartening to know that the exceptional service you received during your previous lease made such a positive impression that you chose to work with us again. Your loyalty means everything to us, and we're thrilled that you had another great experience. Thank you for taking the time to share your feedback - it helps us continue delivering the quality service our customers deserve.
Had a great experience with Victor, however, I feel like
Tania in Finance was deceptive. After telling her "no" several times to adding a warranty package, my husband left the room for a few minutes to empt
Tania in Finance was deceptive. After telling her "no" several times to adding a warranty package, my husband left the room for a few minutes to empty out the car we were trading in. While he was gone, Tania told me that she would be able to get me the warranty package for free. I questioned her, but was assured that the warranty was free. After getting home and reviewing my contract, Tania charged me $1750 for the "free" coverage. I feel like Tania took advantage of me the moment she had me alone in the room with her. I returned back to the dealership days later to get this refunded, and dealt with Jordan at that time. Jordan listened to the issue, and was helpful in directing me how to cancel the warranty. Other than the deceptive financing practiced by Tania, I had a great experience at this dealership.
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by EMILYTERESANELSON
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for sharing your experience. We’re glad to hear Victor provided a great experience and that Jordan was helpful in assisting you afterward. We also appreciate your feedback regarding the finance process and will make sure it is shared with the appropriate team for review.
The absolute best experience I've ever had buying a
vehicle. I'm 70 and have bought many.
vehicle. I'm 70 and have bought many.
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by DBEWING12
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re honored to hear this was your best vehicle buying experience. We truly appreciate your trust and look forward to seeing you again.
I feel I had great communication though the whole
process! When Igor to the dealership they ran me though the process quickly!
process! When Igor to the dealership they ran me though the process quickly!
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by THOMASQUILTY
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your feedback. We’re glad you had great communication throughout the process and that everything moved quickly at the dealership. We appreciate your business and look forward to working with you again.
My car had several issues after delivery.
. it's back in service now I wish they did a better job at checking everything before delivery
. it's back in service now I wish they did a better job at checking everything before delivery
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by RARAMEEZ
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Jan 28, 2026 -
Crest Cadillac responded
We aim to address all feedback promptly regarding the concerns you experienced with your vehicle following delivery. We understand how important it is to receive your car in perfect condition, and we recognize your frustration. Your experience highlights areas where our pre-delivery inspection process can be strengthened to ensure every vehicle meets our quality standards before reaching our customers. We appreciate you taking the time to share your feedback, as it helps us improve our service delivery. Please contact Caleb Brosin at CBrosin@vtaig.com so we can discuss your experience further and ensure we address any remaining concerns.
Very clear process that showed all purchase details.
..but still with what felt like a white glove level of service
..but still with what felt like a white glove level of service
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by DEJUANPINKNEY
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Melgarejo
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad the process was clear and that you experienced a high level of service. We appreciate your trust and look forward to working with you again.