Victor Parra Vazquez

It was an outstanding buying experience with the entire team at Mercedes-Benz of Orange County, NY. From the moment I walked into the showroom, everyone was welcoming, professional, and genuinely helpful. team at Mercedes-Benz of Orange County, NY. From the moment I walked into the showroom, everyone was welcoming, professional, and genuinely helpful. Victor was excellent from the start. After I found the vehicle online, he contacted me immediately and provided a wealth of information. In person, he took the time to walk me through all of the vehicle’s features thoroughly and patiently. He also followed up afterward to ensure I had no additional questions or needed anything further — a true professional who is genuinely customer service oriented. I truly appreciate the entire staff. Everyone was courteous, knowledgeable, and clearly focused on delivering a first-class customer experience. Having purchased many vehicles over the years, I’ve often found the process stressful and unpleasant, which made me hesitant to visit dealerships. Mercedes-Benz of Orange County completely changed that perception. More

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I have bought 4 cars from Vic in the last 11 months. I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past wee I cannot say enough about how incredibly kind and courteous he is. The man did such a great job that I ended up leaving the dealership this past weekend with TWO cars! He an absolute GEM!💎 More

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Victor was extremely kind, responsive, and helpful throughout the entire process. He helped me choose the right Mercedes over the phone, walked me through the approval process, and answered all my que throughout the entire process. He helped me choose the right Mercedes over the phone, walked me through the approval process, and answered all my questions clearly. He made everything smooth and stress-free. Highly recommend Victor to anyone shopping for a Mercedes-Benz! More

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Victor the salesman listen to what we wanted and what are price range was. He was able to provide us with the vehicle that met both these requirements. Both the sales and delivery of our vehicle was quick an price range was. He was able to provide us with the vehicle that met both these requirements. Both the sales and delivery of our vehicle was quick and stress-free. More

by ANT1214 Verified Customer Verified Customer

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I had an outstanding experience with Victor. From start to finish, he was professional, knowledgeable, and genuinely committed to helping me find the right vehicle within my price point. He took From start to finish, he was professional, knowledgeable, and genuinely committed to helping me find the right vehicle within my price point. He took the time to understand exactly what I was looking for, answered all my questions with patience and clarity, and never made me feel pressured throughout the process. I highly recommend Victor to anyone in the market for a new vehicle. You can expect exceptional service, honest guidance, and positive buying experience from beginning to end. More

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Victor was great. They purchased my Mercedes and found the vehicle. I was looking for kept in contact with me along the way and it was a seamless and a really great ex They purchased my Mercedes and found the vehicle. I was looking for kept in contact with me along the way and it was a seamless and a really great experience dealing with him and the dealership thanks, Victor. More

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Two points. First,Victor was worthy of five stars, having done an excellent job. Second, I hate it when the dealership will not allow me to provide a star ratin First,Victor was worthy of five stars, having done an excellent job. Second, I hate it when the dealership will not allow me to provide a star rating unless I write a minimum of 15 words. More

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Another painless and stress free transaction. Victor was great as usual and made sure I had all the information I needed to make my purchase. Thanks you again sir! Victor was great as usual and made sure I had all the information I needed to make my purchase. Thanks you again sir! More

by chrzico Verified Customer Verified Customer

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Victor and the whole team at Mercedes Benz of Orange County are phenomenal! We came in looking for a vehicle for our family and Victor was patient and informative and helpful. We drove off with our new County are phenomenal! We came in looking for a vehicle for our family and Victor was patient and informative and helpful. We drove off with our new car the same day! More

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Bought my car last January, and the experience then was great! (mind you I test drove 6 different brand luxury vehicles before deciding on Mercedes) Fast forward a year later (this week) when I came in great! (mind you I test drove 6 different brand luxury vehicles before deciding on Mercedes) Fast forward a year later (this week) when I came in for my scheduled FIRST service experience. I had scheduled my first oil change (I had put less than 7K miles on the car in the year) and it needed an inspection. I was greeted nicely, the waiting lounge was being cleaned, complimentary beverages were nice. (They have the best hot cocoa!) I was called over to the service rep pretty quickly. When I sat down I noticed a small sign off to the right on his desk - I was Super Surprised that a luxury car dealership charges 3 percent for using a credit card. Seriously, how much cash does one carry around with them? Was told that the car was due for Service B. (It was a used vehicle in excellent condition and only little under 12K miles when I purchased it) Asked what Service B entailed since I was coming in for an oil change and inspection I was told all these different things they would do to it under the Service B code that was showing up on my car. IT was $ 910 plus tax! I was floored. He told me that the Service A was done at 10K miles (so just before I purchased it). I told him I had only put little over 6K on it since I got in in a year and really just wanted to go with the oil change and inspection. Of course he tried to upsell me on wipers and other options, but I just told him what wanted. Agreed and I went and sat down again in the lounge. Okay...so then I get a video a while later from someone doing the service to the vehicle. I watched it, and it was primarily talking about my tires. It was showing me that two of my tires (front) were fine (some number they said) and the two in the back he RECOMMENDED changing out. I then texted the number back from the video text and asked if I can get a quote on two new tires. I also went up to the "front desk" of the service area and confirmed that they knew I wanted that quote. A little while later, the same Service employee who told me about the "plans" came over and told me that they did not have the Cooper tires in stock to replace what I have on the vehicle now but they could do it with another brand named tire. I asked for the price quote and was given one, which was reasonable, but then asked how long it would take (already been there for over 90 minutes) he said another hour...I couldn't wait any longer and said I would call and order them at another time because I was out of time to wait. He said Okay no problem. NOW - bring me up when the car is ready (got there at 7:30 - this now 10 am) Sat down to pay the bill - he put it in front of me...I read it before signing and noticed that the INSPECTION had FAILED. I was SHOCKED. I asked why did they fail the inspection. He said the back two tires failed. I said HOLD ON A MINUTE - at NO time in our conversations about tire replacement OR at no time in the VIDEO sent to me did ANYONE say that in order to pass inspection the car needed to have two tires replaced! The video said RECOMMENDED. At this point, I was looking at a bill for over $ 400 and the only thing done was the oil change!!! I said to him - why didn't anyone tell me that the car failed inspection without the tires being replaced. He said, he thought the video from the other guy doing the inspection would have said that. I said NOPE it does not. I also said - I can't believe that these tires you sold me on this vehicle a year ago, when I only put a little over 6K miles in a year were that bad. And now why would I replace it with the same xxxxy tires that wont even last me 20K miles! He really had no words. I was very disappointed in the entire experience. Got in the vehicle, outside was washed - inside never vacuumed. Thought that was part of the service (at least my email said so). Not the best first service experience. More

by mnewell0293 Verified Customer Verified Customer

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