Matt Cannella

I am beyond disappointed and angry with my experience at Mercedes-Benz of Harriman, particularly with how they handled an ongoing warranty issue and their complete lack of accountability afterward. I broug Mercedes-Benz of Harriman, particularly with how they handled an ongoing warranty issue and their complete lack of accountability afterward. I brought my vehicle in for service in November 2025 for recurring problems that had already been brought to this dealership multiple times and issues that I had upon purchasing the car. On previous visits, repairs related to these same issues were covered under my warranty. However, when I returned because the problems continued, I was suddenly told they were no longer covered and was charged approximately $1,500 out of pocket. I have yet to receive a reasonable explanation for how a recurring issue can be covered under warranty, fail to be properly resolved, and then suddenly become my financial responsibility. Because their explanation did not make sense, I brought my vehicle to two other Mercedes-Benz dealerships for their assessment. Both agreed that, given the circumstances and service history, I should not have been charged for these services. I repeatedly attempted to resolve this directly with Mercedes-Benz of Harriman. I worked with Brandi Lawler, Omar Martinez, and Orlando Casale, giving the dealership multiple opportunities to review the situation and explain the charge. Instead of receiving a resolution, my calls stopped being answered or returned. Apparently, communication is easy when collecting $1,500 but much more difficult when a customer begins questioning whether that money should have been collected in the first place. The situation became so frustrating and exhausting that I ultimately sold the vehicle and purchased another car from a completely different dealership. Selling a vehicle and purchasing another is not a minor inconvenience. I had simply lost confidence in both the vehicle and this dealership’s willingness to stand behind the repairs. It is unacceptable that an unresolved service and warranty situation became so aggravating that I felt getting rid of the vehicle altogether was my best option. What makes this experience even more upsetting is that throughout the process, I felt dismissed and treated differently as a single woman handling a vehicle service issue on my own. I cannot speak to anyone’s intentions, but I can absolutely speak to how I was treated. My concerns did not seem to be taken seriously, and being ignored after challenging the charges only reinforced that feeling. For a dealership representing the Mercedes-Benz name, I expected significantly better. This is no longer just about $1,500. It is about a complete lack of transparency, communication, accountability, and respect. I gave Mercedes-Benz of Harriman numerous opportunities to address this privately before posting a public review. Instead, I was left without answers, sold my vehicle, and took my business elsewhere. I am still waiting for this dealership to take accountability, explain why previously covered recurring issues suddenly became my responsibility, and make this situation right. If you plan on purchasing a Mercedes, I recommend Mercedes-Benz of Golden’s Bridge. They have great customer service and show consideration to their customers. More

Print

This place lies worse than a used car dealership. I will not be returning for future purchases. I will not be returning for future purchases. More

by Disappointed GLB Driver Verified Customer Verified Customer

Print

Robert Battle is a consummate professional and a tremendous salesman. He was very knowledgeable about the options available to me, and he has a calm, friendly, and respectful demeanor that made the tremendous salesman. He was very knowledgeable about the options available to me, and he has a calm, friendly, and respectful demeanor that made the whole experience absolutely sublime. I had my BMW salesperson calling me throughout my time there trying to provide a final offer on a 760xi, and I ended up leasing an S580 instead entirely due to the excellent customer experience that Robert provided. He also personally delivered the car to my home, which I greatly appreciated. I also worked with Matt Cannella in the finance department who did an excellent job getting the paperwork squared away. Robert and Matt are a true credit to Mercedes-Benz of Orange County. More

by Joe Kim Verified Customer Verified Customer

Print

It was a pleasure to work with Matthew Destefano at Mercedes Benz of Orange County. He was very professional and courteous and made the purchasing process smooth. Mercedes Benz of Orange County. He was very professional and courteous and made the purchasing process smooth. More

by Mohnish Ramani Verified Customer Verified Customer

Print

Valentina took care of all my service needs with professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. More

by LUGIN Verified Customer Verified Customer

Print

Everything went very well. Staff was excellent. I would come back and recommend. That’s it. Staff was excellent. I would come back and recommend. That’s it. More

by KKAYROCK13 Verified Customer Verified Customer

Print

Top notch to work with thank you Victor,Roger,Bob and Matt Made the buying experience a real pleasure. Matt Made the buying experience a real pleasure. More

by BOJAMES4750 Verified Customer Verified Customer

Print

Great frictionless experience at the dealership. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. Everyone was very helpful. Amenities were nice. Time in and out was to my satisfaction. More

by MSGREENHUT Verified Customer Verified Customer

Print

The whole process was made so simple. Matt was fabulous to work with and the communication was great! Matt was fabulous to work with and the communication was great! More

by LIZBLEECKER Verified Customer Verified Customer

Print

Our fifth vehicle from MB of Orange County and the level of service was exceptional again. Will be back! of service was exceptional again. Will be back! More

by MBARRA003 Verified Customer Verified Customer

Print